In the field, everything started looking different from what was on the spreadsheets. Unlike EV owners comfortable with the idea of charging a car battery at home and on the road, business travelers and vacationers suffered from range anxiety and didn’t want the hassle or worry of having to find a charger in the wild. Rudy Gardner, who as president of Teamsters Local 922 represents Hertz workers at Washington, DC’s Dulles and Reagan National airports, says travelers after a long flight would arrive at those Hertz locations to find that Teslas were the only vehicles available. “People didn’t want to charge them,” he says. “At the end of the night that’s all we had left, so they’d go to Avis.”Lack of demand was such a problem that Scherr started a program where Hertz agreed to share certain data on EV rentals with cities such as Atlanta, Denver and New York so they’d install more charging stations. Other deals gave customers who rented Teslas for three days an extra day free or offered free charging to anyone who returned an EV with at least a 30% full battery. The company even made symbolic efforts, like donating an EV to a New York technical school for mechanics to learn how to repair it. None of it made a difference.
There were other charging issues, too. While the company had installed its own charging network as part of the electrification push that started in 2021, some older airports, such as New Jersey’s Newark, don’t get enough power from the electricity grid or lack the infrastructure to support the number of so-called Superchargers that Hertz needed to get EVs back on the road in a half-hour or less. Once a Tesla was returned to those locations, Hertz employees often had to drive them for miles to find a Supercharger, which added yet more expense.
Early in 2023, another warning light flashed. Delays due to repair were increasing across Hertz’s entire fleet, and collision costs were jumping, too, but initially neither Scherr nor anyone else could explain why. It wasn’t for at least another quarter that his team broke down the aggregate data and showed the board that the culprit in both cases were Teslas. With electric motors and drivetrains, Teslas were indeed cheaper to maintain than a traditional car, as Wagner and O’Hara predicted in their financial models. The problem was how often they crashed. Newbie Tesla drivers who weren’t used to the car’s instantaneous acceleration and immediate braking were running into obstacles or getting rear-ended, sometimes even before they left the rental lot. Hertz’s Teslas got into accidents four times more often than the company’s other vehicles. Unlike major automakers, Tesla doesn’t have an extensive network of franchised dealers to help with service and repair, leaving owners subject to the company’s availability and schedule. Some of Hertz’s Teslas were idled for extended periods as a result. “They couldn’t get parts, even simple things like an outside mirror,” says Alex Rojas, the business agent representing Hertz workers for Teamsters Local 222 in Salt Lake City. “They just sat there for weeks not getting rented and not making money.”
When Hertz was able to get its Teslas fixed, the costs were exorbitant compared with those of repairing other makes. A radar assembly for the Autopilot driver-assist system can cost $1,500 to replace and as much as $3,000 to calibrate. Many Teslas had to be junked altogether, because a crash could result in a permanent misalignment of the body panels or because the risk of battery damage made them uninsurable. That, combined with the higher rate of accidents than on Hertz’s other vehicles, led to a spike in repair bills. In 2023, Hertz reported the cost of operating its vehicles was $5.5 billion, up 13% from the previous year and 39% from 2021, partly because of collision and damage.
― 龜, Thursday, 4 April 2024 15:26 (four weeks ago) link