I HATE APPLE

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Fuck Apple Customer Support

TOMBOT (TOMBOT), Wednesday, 19 April 2006 17:57 (eighteen years ago) link

hugz Mary, I know I joked on the DC thread but that really does suck. If they can't locate your missing parts you should go ahead and request they give you a brand new computer since this one is just going to break again anyway!! I mean fuck.

Allyzay Rofflesbot (allyzay), Wednesday, 19 April 2006 18:40 (eighteen years ago) link

I know, this one went from brand new computer to need new logic board in the space of 2 years, beating my previous Mac's logic board, which wanted a replacement after 4 years. What do I do to these poor logic boards?

I still have Apple care for another year so hopefully the new drive and board will last that long.

My moms told me I should take it to this little Mac stand on Route 1 and I checked they did accept Apple care and they are certified technicians and all that, but for some reason I thought it would be easier to take it in to the store. Next outage I'm gonna see what the mom and pop can do.

Thanks everyone for the advice and support. It's not as traumatic this time around, as it was the last time my computer broke. (It also helps that my mom has an identical computer in the basement for moments like this.)

The only thing I really got screwed on was some pictures I only had on the computer.

I think from now on I'm going back to analog.

Mary (Mary), Wednesday, 19 April 2006 19:22 (eighteen years ago) link

you're going back to analog! I smashed my laptop into submission with my head and still regret that I cannot also do my job using only pen & paper! As far as I'm concerned I'll take a blackberry and a Nintendo DS and that's all I want. No more of this hullaballoo over infotech for me.

TOMBOT (TOMBOT), Wednesday, 19 April 2006 19:24 (eighteen years ago) link

All praise Ned Lud.

Ed (dali), Wednesday, 19 April 2006 19:27 (eighteen years ago) link

Ed, how in the hell have you kept your black g3 working? Have you replaced every single part inside of it? I'm now two hard drives removed from that computer.

Mary (Mary), Wednesday, 19 April 2006 19:56 (eighteen years ago) link

My Black G3 died after 5 years of use. They seem to have been the best built PowerBooks ever. Suzy has just inherited a first generation G3 powerbook (SCSI, no USB or Firewire) which still seems to be going strong, must be 7 years old by now, probably more.

My theory with laptops is that you can't expect the hard drives to last more than two years and should expect them to go at any moment. A hard disk is a fundamentally stupid thing to put in something that moves around all the time. Optical drives will go quickly as well and in my opinion should be left out of portables. DC boards appear to be another flakey item (that's what finally went on my G3), I don't know what kills them.

I guess as much RAM as possible can help to extend hard disk life. Making sure your laptop always has good airflow must do something to help keep everything going.

I can't wait for solid state disks to be cheap enough and reliable enough to be regular fixtures in laptops.

Ed (dali), Wednesday, 19 April 2006 20:06 (eighteen years ago) link

I have my laptop on my desk now intead of my bed. And how much RAM do you recommend, Ed? I had 512, but they stole 256.

Do you have any theories about logic boards?

My mom has the first model of the white powerbook--and it's still fine after three years, but she uses it a lot less than I do.

Mary (Mary), Wednesday, 19 April 2006 20:12 (eighteen years ago) link

As much RAM as you can get in there, the maximum, I think 768MB in your case.

I think what kills logic boards is the fact that as the laptop gets hanles, especially if you pick it up by one corner, it places a lot of stress on the board and on the solder that holds components to it. Eventually something cracks or becomes disconnected. I gues to reduce this, always pick up the laptop by both sides and always use on a firm surface, says the person using his work laptop balanced on his knee, lifted there by once corner.

I guess you shouldn't expect a laptop to last like a desktop. Plan on replacing them every couple of years or so.

Ed (dali), Wednesday, 19 April 2006 20:23 (eighteen years ago) link

my 1997-vintage powerbook 5300 is still going strong [1] - and it once had a ceiling fall in on it. and this was meant to be the duddest PB ever made!

[1] unless stet, who is currently looking after it, has broken it. or one of our mutual friends has been sick on it. mate?

grimly fiendish (grimlord), Wednesday, 19 April 2006 20:24 (eighteen years ago) link

my 98 G3 is still fine on os9

gabbneb (gabbneb), Wednesday, 19 April 2006 20:25 (eighteen years ago) link

Ed, that is good news for people with metal powerbooks and 12" laptops :D

JW (ex machina), Wednesday, 19 April 2006 20:26 (eighteen years ago) link

no wait, my G3 was replaced sometime 99ish, wasn't it? Ed OTM about treating it right. i put it on a table and move it only when necessary.

gabbneb (gabbneb), Wednesday, 19 April 2006 20:28 (eighteen years ago) link

Ed is totally correct about handling of these things - as laptops keep getting smaller, all the components and connectors inevitably get a little flimsier. My Tekserve repair buddy says he's always astonished at how people handle their powerbooks, like it's a big textbook or something that can be set down heavily, or flung in a bag into the couch. He's like "these are really complicated, precision pieces of equipment"

xpost

Tracey Hand (tracerhand), Wednesday, 19 April 2006 20:29 (eighteen years ago) link

I think maybe also I shouldn't download songs from Soulseek anymore? From now on, I'm buying CDs from Amazon or ebay--no way I am giving any money to the iTunes fund.

I wish I had a Tekserve repair buddy. *sigh* I picture sort of Marlon Brando in On the Waterfront type?

But on TV, they are always using their laptops on their beds! Oh maybe they stopped circa Buffy.

Maybe I should get a Mini next? I'm already got the Mini external drive.

But why is it portable if you are only supposed to move it around gingerly?!

Mary (Mary), Wednesday, 19 April 2006 20:32 (eighteen years ago) link

like cars, why do they make you pay for all this safety equipment if you're not supposed to hit things

TOMBOT (TOMBOT), Wednesday, 19 April 2006 20:36 (eighteen years ago) link

www.spireusa.com

buy bag from this web site. always use padded sleeve. do not fling. attempt to find some measure of happiness in this hypersexualized environment that shows every sign of worsening.

yeah, the bed thing is a big no-no, even APPLE says so in their literature! must be a hard surface.

i still am sort of in shock that they trashed your entire hard drive, that's just incredible.

Tracey Hand (tracerhand), Wednesday, 19 April 2006 20:37 (eighteen years ago) link

Are there any reasonable laptop sleeves available at the apple store? I am running to the SoHo one to get a new mouse and keyboard.

JW (ex machina), Wednesday, 19 April 2006 20:39 (eighteen years ago) link

(okay, those kittens aren't portable. not at that fucking size, anyway.)

grimly fiendish (grimlord), Wednesday, 19 April 2006 20:45 (eighteen years ago) link

http://www.matias.ca/laptoparmor/index2.php

These are meant to be good cases.

Jon, there are no good sleves at the apple store. I only ever saw one good sleeve, with stiff impact resistant sides and I only saw it once and never again.

Ed (dali), Wednesday, 19 April 2006 20:47 (eighteen years ago) link

get one from Spire jon, they sell them individually. they're designed to fit each size of powerbook exactly, they're made of ballistic nylon, they have water-resistant lining, and a little strap on top so you can carry it by itself if you want, but mainly you'd be *gently* putting it in your bag or backpack or whatever i guess. i swear i don't work for them, i just think they're real real good at makin this stuff.

Tracey Hand (tracerhand), Wednesday, 19 April 2006 20:47 (eighteen years ago) link

There was this piece of paper the genius filled out for me that was like my receipt (I thought) for the computer that said data transfer? and he checked the no box, and then I signed it. But he never presented a situation to me thusly: there is a chance you will lose all your data, in that case you could pay 150 for data recovery would you like to do so? Apple Care says they are not responsible to talk to the Genius and the Genius says they are not responsible for what happens to a computer after it leaves their store.

Alison Hannigan's computer never died.

Mary (Mary), Wednesday, 19 April 2006 21:21 (eighteen years ago) link

The lesson to be learned is that everyone needs backups all the time.

JW (ex machina), Wednesday, 19 April 2006 21:23 (eighteen years ago) link

Is it bad to always let my computer fall asleep and then either awaken it by touching a key or instead closing the lid and leaving it that way for the night? Should I be more formally turning on an off computer? Teach me how to care for and protect this delicate creature.

Mary (Mary), Wednesday, 19 April 2006 21:57 (eighteen years ago) link

putting it to sleep and waking it are preferred over turning it on and off. but closing the lid does not always put it to sleep, necessarily maybe?

gabbneb (gabbneb), Wednesday, 19 April 2006 21:58 (eighteen years ago) link

yeah don't fuck with the lid thing on these iBooks. Just let it fall asleep or tell it to, opening and shutting it is iffy at times (when it comes to waking back up)

TOMBOT (TOMBOT), Wednesday, 19 April 2006 23:18 (eighteen years ago) link

Mary, you might want to look into getting one of these if you want to use your laptop in bed.

naus (Robert T), Wednesday, 19 April 2006 23:29 (eighteen years ago) link

yeah that annoys the fuck out of me, it used to be really smooth, but now when you open the lid it's like "i'm back! WAIT! hold on! must collect mys-- I'M BACK! wait. OK OK I'M BACK NOW!"

Tracey Hand (tracerhand), Wednesday, 19 April 2006 23:30 (eighteen years ago) link

i still am sort of in shock that they trashed your entire hard drive, that's just incredible.

The genius bar guy should have mentioned that up front. Every computer I've taken to the genius bar has come back restored to its "out of the box" state - wiped hard drive, etc.

Get a inexpensive HD from Best Buy and just back things up.

LOL Thomas (Chris Barrus), Thursday, 20 April 2006 00:26 (seventeen years ago) link

I have this sleeve from Tom Bihn which I use in a plain-looking backpack that has no "steal me, I'm a laptop!" look to it. First laptop bag/sleeve that I've been 100% happy with.

LOL Thomas (Chris Barrus), Thursday, 20 April 2006 00:34 (seventeen years ago) link

"My Monolith arrived today. That is truly amazing service! You will have made one leprosy statistician's life just a little bit more secure."

phil d. (Phil D.), Thursday, 20 April 2006 00:47 (seventeen years ago) link

I went to the SoHo apple store and had a bad time but I did get a mouse and keyboard.

JW (ex machina), Thursday, 20 April 2006 01:38 (seventeen years ago) link

But why is it portable if you are only supposed to move it around gingerly?!
A (now retired) Top Bloke at my work brought in his shiny new iBook once, and was showing it off. Someone turned it a little bit so they could see it better, and he wents nuts. "This has a *hard disk* inside it! It's spinning! You can't move this until it's sleeping or shut down. Grrrr."

GF: A bit of sick on the power transformer, that's all. You'll wipe that off easy, with a cloth.

stet (stet), Thursday, 20 April 2006 01:46 (seventeen years ago) link

I went to the SoHo apple store and had a bad time but I did get a mouse and keyboard.

Aww, Jon, did they mock you? Did they not let you pose as a genius and hit on coked up NU students?

Ed (dali), Thursday, 20 April 2006 04:52 (seventeen years ago) link

People talking about macs gives me the heebie jeebies for some reason. Like a tentacle poking out of the ear of the pod person sitting next to you on the bus.

Dan I. (Dan I.), Thursday, 20 April 2006 07:27 (seventeen years ago) link

Aww, Jon, did they mock you? Did they not let you pose as a genius and hit on coked up NU students?

I was looking at the bluetooth keyboard and some employee came up to me and he very pointedly looked about 8 inches to the left of my eyes while we were talking. Also, not very helpful about battery life in BT devices. I ended up getting the wired keyboard and a mighty mouse as I love the mighty mouse so.

I got hit on my a girl in the checkout line who liked my bag, which I had just bought a new cell phone holder for at the bike shop on 6th Ave and Canal though. She was cute.

http://www.chromebags.com/metropolis_olive.jpg

JW POSING FOR CONSUMER PRODUCTS NOW AND THEN (ex machina), Thursday, 20 April 2006 13:06 (seventeen years ago) link

Is that bike bag any good? It looks like poncey donkey toss to me but my pedro's one is falling apart after only a year and I look like a donkey anyway.

Ed (dali), Thursday, 20 April 2006 13:50 (seventeen years ago) link

ebags.com

never buy luggage of any sort without a moneyback/replacement guarantee

TOMBOT (TOMBOT), Thursday, 20 April 2006 13:52 (seventeen years ago) link

I like one of those chrome backpacks but they want $100 shipping

RJG (RJG), Thursday, 20 April 2006 13:55 (seventeen years ago) link

The pedro's thing was dirt cheap and made even cheaper by the fact that colette's dad sold it to me at cost.

Ed (dali), Thursday, 20 April 2006 13:55 (seventeen years ago) link

chromebags rule

JW (ex machina), Thursday, 20 April 2006 13:58 (seventeen years ago) link

Every computer I've taken to the genius bar has come back restored to its "out of the box" state - wiped hard drive, etc.

The funny thing about this is that I seem to be the only person who actually let "geniuses" take my computer who got it back with files fully intact, non-wiped. Which pissed me off cos I was at that fucking Apple store for like 5 hours doing the back up on spot and I actually didn't care that much about "losing" data that was mostly easily re-gettable anyway (I would've only lost a handful of photos from my digicam that I didn't have on hard disc from my old computer, and term papers from previous semesters that I still had hard copies of anyway). The genius basically refused to send my computer into the shop without me purchasing a $200 hard drive and backing up all my "important" data, myself, in front of everyone in the damn store. Son of a bitch.

Allyzay Rofflesbot (allyzay), Thursday, 20 April 2006 16:20 (seventeen years ago) link

Annoying: no front row for older macs.

JW (ex machina), Thursday, 20 April 2006 16:35 (seventeen years ago) link

WORST SHARE/FREEWARE APP EVER: http://www.andrewescobar.com/mailstamps

JW (ex machina), Thursday, 20 April 2006 16:46 (seventeen years ago) link

Yeah, the weird thing is that while he was 'helping' me, he was mainly spending his time assisting this other woman with her in-store back-up. I guess I should have been more pro-active, but I was basically like, cool, no problem, they will just do a quick fix and everything will be okay. He even had me buy a an external hard drive which he showed me and advised me on and when I said I didn't think I could get my computer to run long enough to back up he never offered the special in-store back up.

There is something liberating about a clean drive though. Like the first stage of a break-up when you feel free before you get lonely and wonder what did I do?

Mary (Mary), Thursday, 20 April 2006 18:03 (seventeen years ago) link

Looks like the ZFS file system might be ported to OS X

Doesn't mean anything right now (except perhaps to me, TOMBOT, JW, and Ed), but still interesting.

LOL Thomas (Chris Barrus), Monday, 1 May 2006 23:03 (seventeen years ago) link

I don't now that much about file systems, but it sounds cool. Z is much cooler letter than H anyway.

Ed (dali), Tuesday, 2 May 2006 05:32 (seventeen years ago) link

there is a reason even huge IT companies with clever engineers and systems architects (google comes to mind) keep big purple racks in the back, and tech like ZFS is basically it. Sun is the soil you grow your rel dbs in if you need to scale.

this is interesting because it means (to me) that apple has finally got to the point where they feel confident enough that we (the users) aren't going to notice the cpu load of handling everything as part of a rel db (well obviously since we all play along with iTunes already).

I'm slightly more interested in rumors about the inclusion of a Torrent client as part and parcel of 10.5.

TOMBOT (TOMBOT), Tuesday, 2 May 2006 13:47 (seventeen years ago) link

i thought google used all cheap linux boxes? Or is that just for the search farm?

stet (stet), Tuesday, 2 May 2006 13:54 (seventeen years ago) link


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