Verizon Wireless customer service

Message Bookmarked
Bookmark Removed
Not all messages are displayed: show all messages (25 of them)

there's no way i send less than 150 text messages a week

J0rdan S., Sunday, 7 July 2013 02:34 (eleven years ago) link

yeah I think iphones are set up so you don't get charged for iphone to iphone messages, because otherwise I'm sure I send more too

i don't even have an internet (Hurting 2), Sunday, 7 July 2013 02:34 (eleven years ago) link

one year passes...

http://www.wired.com/2014/10/verizons-perma-cookie/

Verizon Wireless has been subtly altering the web traffic of its wireless customers for the past two years, inserting a string of about 50 letters, numbers, and characters into data flowing between these customers and the websites they visit.

The company—one the country’s largest wireless carriers, providing cell phone service for about 123 million subscribers—calls this a Unique Identifier Header, or UIDH. It’s a kind of short-term serial number that advertisers can use to identify you on the web, and it’s the lynchpin of the company’s internet advertising program. But critics say that it’s also a reckless misuse of Verizon’s power as an internet service provider—something that could be used as a trump card to obviate established privacy tools such as private browsing sessions or “do not track” features.

Jacob Hoffman-Andrews, a technologist with the Electronic Frontier Foundation, wants Verizon to stop using the UIDH. “ISPs are trusted connectors of users and they shouldn’t be modifying our traffic on its way to the Internet,” he says. He calls the UIDH a “perma-cookie,” because it can be read by any web server that you visit and used to build a profile of your internet habits.

According to Verizon spokeswoman Debra Lewis, there’s no way to turn it off. She says that Verizon doesn’t use the UIDH to create customer profiles, and if you opt out of the company’s Relevant Mobile Advertising program (you can do this by logging into your Verizon account here), then Verizon and its advertising partners won’t be using it to create targeted ads. But that’s beside the point, says Hoffman-Andrews. Because Verizon is broadcasting this unique identifier to every website, ad networks could start using it to build a profile of your web activity, even without your consent.

The fact that the UIDH was around for two years before getting any serious attention is a testament to the murky and challenging nature of privacy on today’s internet. Verizon has made no secret of its ambitions to cash in on the mobile advertising market. But the technical details of how it is doing this have been hard to uncover.

Elvis Telecom, Tuesday, 28 October 2014 07:14 (ten years ago) link

seven months pass...

another lovely experience with one of the ladies at Verizon Wireless. she asked me if i would say her service was outstanding and i obviously said yes.

surm, Sunday, 14 June 2015 23:47 (nine years ago) link

nine years pass...

Bumped a different thread not realizing it wasn't on ILE.

Apparently a nationwide outage right now. My phone has been on "SOS" for the last half hour or so (at least since I first noticed).

Maxmillion D. Boosted (jon /via/ chi 2.0), Monday, 30 September 2024 15:29 (one month ago) link

No problems with Verizon voice or data service in my part of Georgia

Brad C., Monday, 30 September 2024 15:34 (one month ago) link

No problem for me, but my wife is impacted. (She's at home, I'm in the office a few miles away.)

jaymc, Monday, 30 September 2024 15:55 (one month ago) link

Yeah, seems inconsistent, but reports from all over the country.

Maxmillion D. Boosted (jon /via/ chi 2.0), Monday, 30 September 2024 16:00 (one month ago) link

my phone is still working, but visiting relatives have 3 phones on SOS (Apple and Android). they stopped in the very busy Verizon store and word was they expect it back up in a couple hours.

bulb after bulb, Monday, 30 September 2024 16:28 (one month ago) link

Mine is still in "SOS", sounds like Verizon is spinning a little on this. They are telling people "all carriers" are facing the same issue, but at least one of them (AT&T) has come out to say, "uh, no, we're good".

Maxmillion D. Boosted (jon /via/ chi 2.0), Monday, 30 September 2024 20:05 (one month ago) link

Was just reading about how Verizon is setting up temporary cell towers in North Carolina to try and give people service, so that seems like bad timing.

Jordan s/t (Jordan), Monday, 30 September 2024 20:32 (one month ago) link

Yeah, that's what I keep thinking about. Like I'm just mildly inconvenienced, but thinking of folks in the Southeast that just may finally have gotten some cell service back only for Verizon to shit the bed.

Maxmillion D. Boosted (jon /via/ chi 2.0), Monday, 30 September 2024 20:35 (one month ago) link

Was out for like 4 hours for me today, my neighbor was unaffected at all lol.
Going for a walk in Santa Monica noticed cops outside a Verizon store with coplights on, can only imagine someone just fucking RAGED at the hapless clerks in there

encino morricone (majorairbro), Tuesday, 1 October 2024 04:58 (one month ago) link


You must be logged in to post. Please either login here, or if you are not registered, you may register here.