Message Bookmarked
Bookmark Removed
Not all messages are displayed: show all messages (9280 of them)
his problem with the serial number is that he probably never registered the durned thing.

cutty (mcutt), Saturday, 5 March 2005 00:06 (fifteen years ago) link

i also had a problem with entering my ipod's serial number on the website. but what happened to me was that i bought a "pre-owned" ipod from the apple store and when the original owner returned it the store, that serial number apparently got, um, voided or something. no matter; i went back to the apple store and the genius bar genius was happy to solve my problem.

jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (fifteen years ago) link

there's nothing more retarded i can think of, business-wise, than how the genius bar was closed for like 2 weeks before christmas this past year. good job, jobs! way to alienate your clientele!

tho when i was waiting there, i did see todd oldham.

hstencil (hstencil), Saturday, 5 March 2005 00:20 (fifteen years ago) link

yeah, the genius bar in Seattle closed during Christmas shopping mayhem. Major bummer. I have had nothing but good luck to this point with Apple. They've sent me 3 replacement remotes for my iPod, all at no cost to me, without me proving my others were damaged. Simple online form. Apple Care is essential for any Apple purchase. They recently replaced my iPod with a new one in about 20 minutes time at the Genius bar. Neither the remotes or iPod should have busted in the first place, but they did replace them with ease and very little questioning.

biznotic, Saturday, 5 March 2005 02:10 (fifteen years ago) link

ed OTM, about john lewis's one year warranty extension.

RJG (RJG), Saturday, 5 March 2005 02:36 (fifteen years ago) link

All apple products have a one year warranty and 90 day tech support, pretty standard in the computer industry. You want more, pay for more.

Ed (dali), Saturday, 5 March 2005 06:51 (fifteen years ago) link

I have gotten to the point where I just equate Apple with Audi and Volkswagen, great product, love it when it works, when it breaks, fuck yourself.

TOMBOT, Saturday, 5 March 2005 20:08 (fifteen years ago) link

Try getting your $300 back after paying for a repair they are now refunding everyone for (ibook logic board). Grrr. It pisses me off because at the time of my problems, they acted as if I was the only person encountering such difficulties, in spite of my reading otherwise on the internets. They are now claiming the repair that took them two tries to fix is not in their records.

amandasc, Saturday, 5 March 2005 20:38 (fifteen years ago) link

Most American PC manufacturers include 1 year of tech support.

Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (fifteen years ago) link

As a volkswagen driver with a dodgy fuel pump I feel that analogy.

Ed (dali), Saturday, 5 March 2005 22:21 (fifteen years ago) link

I've been using APPLE computers since 1985 and have never had a problem.

Orbit (Orbit), Sunday, 6 March 2005 21:02 (fifteen years ago) link

Exactly what Orbit said. And what Ed said regarding OSX--it's by far the best desktop OS, and nothing comes close.

My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.

I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.

don weiner, Sunday, 6 March 2005 23:22 (fifteen years ago) link

whoever has been using Apples since whenever and loves it can eat a dick.

the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.

I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.

Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS

TOMBOT, Monday, 14 March 2005 17:18 (fifteen years ago) link

Oh weird that post got completely chopped in half.


TOMBOT, Monday, 14 March 2005 17:21 (fifteen years ago) link

Fuck it.
Keeps mistaking the rest of my post for an HTML statement. Now it's lost to the ether. All computers are stupid and worthless, except that old LC & Quadra we had running 6.0.7 - 7.7, those were pretty stable builds as I recall.

My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.

TOMBOT, Monday, 14 March 2005 17:25 (fifteen years ago) link


TOMBOT, Monday, 14 March 2005 17:49 (fifteen years ago) link

In case anyone is wondering what this is all about, I have had "issues" with my laptop since purchasing it (A YEAR AGO, THINGS THAT COST $2000 SHOULDN'T DIE IN A YEAR), mainly that if I put it to sleep via either apple menu->sleep or by shutting the cover, I've got no better than a 50-50 chance the fucker will wake up again.

Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.

What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.

What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?

Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?

Allyzay, Monday, 14 March 2005 17:59 (fifteen years ago) link

As an aside, I noted that my computer was purchased a year ago, actually a year and 3 weeks, making it out of warranty now. Every. Single. Computer. I. Have. Ever. Owned.* Has. Done. This. Do they design computers to die at warranty, in general? Because it is not just me who has reported this ridiculous situation going on, and I'm starting to think that if this is going to be the case, wasting my money on a pricey computer with only a single year warranty is not worth the hassle, since all other brands have 3-4 year standard warranties, so at least I'll get 3 years out of it, instead of 1, before this message will self-destruct.

*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.

I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.

Allyzay, Monday, 14 March 2005 18:02 (fifteen years ago) link

although the best customer service story I have ever been witness to was in an Apple store, when our friend J0sh had a bunch of seemingly sensible questions about using X type of Mac as a server, they made sense to the rest of us, and the sales guy just blurted at him "YOU DON'T EVEN KNOW WHAT YOU'RE TALKING ABOUT"

And then kind of ran away????

That was pretty funny.

Allyzay, Monday, 14 March 2005 18:10 (fifteen years ago) link

I have a friend who just got a job repairing computers at Tekserve. He just started last week so I'm leery about hitting him up for favors, but the hitting up will be happening, oh yes it will. I would be happy to serve as an intermediate hitter-upper for your computer, Ally.

Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (fifteen years ago) link

I used to get the sleeping-no-wakey-wakey problem when I was using the last Photoshop build (pre-CS or whatever the newest is called) fairly heavily, but it fixed itself at some point. I have no idea what was going on or how/why it stopped happening.

milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (fifteen years ago) link

we just set up a netgear router modem! YfriggingAfriggingY!

nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (fifteen years ago) link

I am looking over the system 7 window I posted up above and trying to figure out what they've improved since then! Help!

TOMBOT, Monday, 14 March 2005 18:47 (fifteen years ago) link

The graphics. If you have to ask, you're obv. a Windows person.

sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (fifteen years ago) link


RJG (RJG), Monday, 14 March 2005 18:50 (fifteen years ago) link

I prefer the trash and HD icons in that window to the ones in OS X.

TOMBOT, Monday, 14 March 2005 18:54 (fifteen years ago) link

Tracer I would love your assistance but unfortunately I am currently in Washington DC, about 300 miles away from my last-ditch-savior-plan OSX disks (safe boot and fsck have already failed, for anyone interested) and probably the same distance away from Tekserve :(

If Apple store in Clarendon cannot do anything for me worthwhile like, I will be coming back up to NYC and hitting u up on the favor, though. I like desperately, desperately need this to work ASAP.

Graphics are nonsense; I had that system and just customized the entire thing with graphics of my choice. Of my choice, since I was like 14 at the time, was like a bunch of lame ass Monty Python cartoons and/or Madonna album covers but what the fuck ever.

Allyzay, Monday, 14 March 2005 19:06 (fifteen years ago) link

No, I know. It's a bullshit reason, but Appleheads go on and on about it. "The design!" I think design is great and all, but Apple is not the end-all, be-all of it. My XP desktop is way more customizable than this OS X desktop.

You know what else? This lamp-shaped iMac is stupid. There's no reason the screen needs to be this adjustable, and in fact with an LCD screen that has color-shifting problems, it's best if it doesn't move at all. It's only to make the computer more anthropomorphic, more... cute. So people will fall in love with the computer like it's a kitten. Crafty to the point of being kinda evil.

sunburned and snowblind (kenan), Monday, 14 March 2005 19:10 (fifteen years ago) link

If I'm supposed to relate to my computer as if its a kitten, Apple is doing a VERY VERY BAD JOB because I have never, in my life, wanted to punt a kitten out the window and then scream GOOOOAAAAAAAAL when it smashes a window across the street and subsequently busts into 10,000 pieces.

I have thought, on a few occasions, that OS7/8/9's desktop was more customizable than OSX's.

Maybe they are trying too hard to make things look pretty or cute and not spending enough time on making things sensible and working, anymore.

Allyzay, Monday, 14 March 2005 19:12 (fifteen years ago) link

Yeah, that would be the case, I think.

When I've been put off the G5 iMac as my next desktop computer because I hear too many stories about the power supply overheating thanks to them shoving everything in a thin white IKEA slab, it's time to reconsider the role "award-winning design" plays in your product development.

I kind of hate the OS X desktop. I have a menu bar, and a hard drive icon. I don't want a fucking DOCK, I never asked for a fucking DOCK, the whole rest of the computing world gets by without a DOCK. take that shit away and let me pick my own fonts. Dickholes.

TOMBOT, Monday, 14 March 2005 19:18 (fifteen years ago) link

uh is there any way to manually eject cds from an iBook.

allyzay, Monday, 14 March 2005 19:22 (fifteen years ago) link

This lamp-shaped iMac is stupid. There's no reason the screen needs to be this adjustable, and in fact with an LCD screen that has color-shifting problems, it's best if it doesn't move at all.

In an office where multiple people are using the same computer and there's limited desk space the lamp iMacs have been terrific.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:27 (fifteen years ago) link

uh is there any way to manually eject cds from an iBook.

Hold down the trackpad button on startup.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:28 (fifteen years ago) link

Thank you!

I will be at a loss forever, though, as to why pressing F12 (the eject button) worked to eject The Marriage of Maria Braun not ten minutes earlier, but refused to work just now.

Any suggestions on the other stuff, besides setting the thing on fire?

Allyzay, Monday, 14 March 2005 19:30 (fifteen years ago) link

I'd rather have crap graphics and cheesy icons than a bogged-down-prone OS that consumes copious amounts of memory.

massive xpost

Thermo Thinwall (Thermo Thinwall), Monday, 14 March 2005 19:33 (fifteen years ago) link

I use DragThing, I love it. I've got operating kind of like the OS8/9 pop-up folder windows.

Font management/selection/preview is atrocious in OS X. I got Suitcase but all that does is move fonts into and out of your Font folder, rather than you going and doing it yourself. Uh alright thanks I guess.

You know what I've never understood about computers? Why should anyone have to "save" anything, ever? Why isn't it just all on there all the time? I spent 3 hours working on some document, you tool, you think I don't want to "save" it? I mean really now.

xpost: you could try shooting it.

Tracer Hand (tracerhand), Monday, 14 March 2005 19:34 (fifteen years ago) link

I mean you've got a white screen what the hell else can you do? Aside from attaching it to a $25 external monitor, I mean.

Tracer Hand (tracerhand), Monday, 14 March 2005 19:37 (fifteen years ago) link

Any suggestions on the other stuff, besides setting the thing on fire?

Download Yasu, let it run everything.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:42 (fifteen years ago) link

My wife's iBook has the not-starting-up problem and only now seems to have a half-hour of battery power at full charge. meanwhile my powerbook is now a year old and looks and works like a dream.

just adam (nordicskilla), Monday, 14 March 2005 19:43 (fifteen years ago) link

A month or two ago I had a huge hard-on for a Powerbook. Now I'm starting to feel like I'd be just as well off with this sexy thing:


sunburned and snowblind (kenan), Monday, 14 March 2005 19:47 (fifteen years ago) link

I don't like those. My friend Sh4hr14r has one and he just uses it to watch DVDs.

just adam (nordicskilla), Monday, 14 March 2005 19:48 (fifteen years ago) link

The speakers are in a logical place. This makes me happy.

sunburned and snowblind (kenan), Monday, 14 March 2005 19:51 (fifteen years ago) link

Downloading programs on computer that is dead?

And yeah, Tracer, I'm kind of hoping that this is a display issue somehow, not a computer-itself issue, but everything I'm reading indicates this is not the case. :(

Allyzay, Monday, 14 March 2005 20:18 (fifteen years ago) link

Downloading programs on computer that is dead?

I didn't notice the all-white screen hassle upthread. Did you try booting into open firmware and reseting the NVRAM?

(cmd-opt-o-f on bootup, then type "reset-nvram" "set-defaults" "reset-all" )

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 20:29 (fifteen years ago) link

nuffink at all :( It won't do anything besides the white screen, no matter what I try to boot with.

so I can just walk into the apple store with this thing and someone will help me out?

Allyzay, Monday, 14 March 2005 20:54 (fifteen years ago) link

Walk into the Apple store with that thing and your checkbook.

sunburned and snowblind (kenan), Monday, 14 March 2005 20:56 (fifteen years ago) link

I would try that but seeing as most of the people at the Apple store will be salesfolx rather than techies, I don't know if that will help you (although talking about your issues in a really loud voice next to the iBook section while people are browsing for a new machine could work wonders for you).

The Ghost of Dan Perry (Dan Perry), Monday, 14 March 2005 20:57 (fifteen years ago) link

It seems like people have luck on the phone sometimes too, Momus is full of talk about how the Apple people give him all kinds of fixer-uppers out of warranty.

Tracer Hand (tracerhand), Monday, 14 March 2005 20:59 (fifteen years ago) link

Oh dear, I really want to make a completely mean-spirited joke about telephone fellatio but for some reason I feel bad doing so (so I'll just imply it and half-assed assuage my guilt, haha).

The Ghost of Dan Perry (Dan Perry), Monday, 14 March 2005 21:00 (fifteen years ago) link

"If you fix my computer I will allow you to receive my C on your Ts k thx."

Tracer Hand (tracerhand), Monday, 14 March 2005 21:05 (fifteen years ago) link

Wtf size up was driving me. It’s today. On slack my entire team was having problems with Adobe who were experiencing huge downs. I had to disconnect from vpn to get size up to work.

dan selzer, Thursday, 12 November 2020 23:01 (two weeks ago) link

Apparently there's some sort of Akamai fiasco that's making everything today worse.

Elvis Telecom, Friday, 13 November 2020 00:30 (one week ago) link

be careful out there folks


𝔠𝔞𝔢𝔨 (caek), Tuesday, 17 November 2020 04:45 (one week ago) link

please excuse my rant in advance...

my replacement laptop came yesterday, and boy am i having a fun time with migration assistant and time machine.

one of these tools managed to erase the time machine backup it was supposed to restore.

on the first attempt with migration, the process hung. i could see that no data was being transferred on my NAS dashboard (via my wind0ze desktop), so i cancelled it.

after subsequent attempts (and hangs) the time machine folder simply vanished from my disk.

customer care told me it was a bad idea to cancel.

here’s a wild idea: don’t put a huge CANCEL button there if it’s unsafe to cancel whatever your program is doing. especially if your program is prone to long idle periods without UI indications thereof.

another wild idea: tell the user they must reinstall the OS after a failed attempt to migrate, before allowing another try.

the OS reinstall failed twice after this. there was a kernel panic and on reboot it looked like it was bricked. fortunately the machine could be booted into recovery.

and this is a brand new machine. (or more precisely, every major component besides the screen was replaced at the apple service center in Texas—which took twice as long as promised—hence the need for restoration from backup.)

sensible warnings and restrictions in the UI for a critical utility they offer would of course be too much to ask from a trillion-dollar company.

i’ve fallen back restoring from a backup disk i made in april. it’s been hanging for two hours and the light on my HD is not indicating. apple told me not to touch it for at least 24 hours. if successful, then we can talk about restoring the deleted backup which has my last six months’ data.

in conclusion, i hate apple right now just a little bit.

davey, Saturday, 21 November 2020 23:12 (five days ago) link

My ancient Win 7 is still fine except *sometimes* crashes when streaming audio or video; should I get like a $379 etc. 2019 iPad for the sake or reliability, or would a Samsung tablet for half that, or a Fire for even less, work about as well? Just need it for the streaming.

dow, Sunday, 22 November 2020 00:49 (four days ago) link

i've enjoyed having the lowest storage ipad for streaming, but the android tablets might do just as well, i don't have any recent experience with them. if you're in the usa, micro center does usually have the ipads for cheaper than list price, $280 right now.

circles, Sunday, 22 November 2020 03:13 (four days ago) link

I’m scared to go into micro center because there’s no way I’m getting out of there without spending $$

calstars, Sunday, 22 November 2020 03:23 (four days ago) link

the $330 ipad is cheaper than that in practice (certainly next week) and is the best tablet for the $, but tbh if you're just streaming then whatever is fine.

𝔠𝔞𝔢𝔨 (caek), Sunday, 22 November 2020 04:14 (four days ago) link

So I have an external drive I use for Time Machine backups. It's plugged into my monitor, which serves as a hub. There is no way that I'm aware of to automatically unplug a drive after a TM backup, so I've grown obsessive about checking to see if the backup is done so I can eject the drive, so that I don't damage it when I unplug from the monitor.

I do, of course, forget sometimes. Like today. And I always run First Aid on the drive afterwards, and everything has always been fine. Except today.

Just ordered a replacement, and seriously considering writing a utility to check Time Machine status via the menubar menu, and eject the drive when a backup completes.

This can't be an uncommon use case!

lukas, Wednesday, 25 November 2020 00:56 (yesterday) link

lukas, i would strongly recommend keeping a backup of your backup. over the weekend i lost six months of work due to apple's backup tools overwriting my TM backup, catastrophically. i'm kicking myself for not having a second backup. and i hate apple.

davey, Wednesday, 25 November 2020 01:09 (yesterday) link

that's awful! and yes, totally right.

lukas, Wednesday, 25 November 2020 01:49 (yesterday) link

I keep a TM backup and a separate "flat backup" (no time rollback) using rsync. It's a bit belt-and-braces but I have been burned oh so badly.

assert (MatthewK), Wednesday, 25 November 2020 02:13 (yesterday) link

I've been under the impression these days that the idea that you'll kill a drive by unplugging without unmounting is archaic. It was probably time for the drive to go anyway.

why do you unplug the drive anyway? I keep it plugged in but has just started using Time Machine Edit again to cause it back-up less often.

dan selzer, Wednesday, 25 November 2020 05:07 (yesterday) link

I unplugged it so I could take my laptop elsewhere. Also, I had the idea that by keeping it mostly unplugged/unmounted, I'd extend the life of the drive! Ha ha!

lukas, Wednesday, 25 November 2020 06:06 (yesterday) link

i finally realized yesterday that many of the new big sur features were driving me crazy and making me feel less productive. so i decided to put an hour into setting all of the various preferences so that my mbp would work how i remembered it working before i upgraded

and then i found myself on the apple support forums, going absolutely insane looking for "documentation". and no matter how much i looked, i couldn't find anything that explained in writing the specifics of how anything worked, what to expect when i picked each option, etc.

then, magically, i stumbled onto this: https://developer.apple.com/design/human-interface-guidelines/macos/overview/whats-new-in-macos/

wow! finally i had found something that looks like the documentation that used to come with computers and software when i was first learning to use computers (30+ years ago)

so i guess what i'm wondering is when did basic documentation become specialized developer knowledge? has this been going on for a long time, or was there a discrete point at which people stopped bothering to explain how the things they sell work? did it start w/ apple (it must have, no?) and has it since infected the entire industry or is this just an apple-specific thing? how do young people figure things out nowadays? watching videos? trial and error? word of mouth?

i'll be honest, i stopped looking at OS documentation awhile back (probably in the early 2000s when i first switched from PC to mac?) and so when i finally started looking again for information on how stuff worked i was really surprised at how hard it was to find!

the late great, Wednesday, 25 November 2020 06:11 (yesterday) link

The end of documentation started with the beginning of modern computing - unix predates the first instance of the man page by two years. To operate a personal computer of any manufacture successfully you usually had to buy a thick book from a third party (I will never forget The Macintosh Bible, RIP). Programmers hate documentation a lot and everyone’s favorite bugaboo capitalism hates documentation even more, so here we are: people ask questions for free, get partial or useless answers for free, and the vendor has an intern close out the issue. Don’t grep readme

sound of scampo talk to me (El Tomboto), Wednesday, 25 November 2020 06:33 (yesterday) link

Watched a documentary tonight (GAMEMASTER, 2020) about making board games and there was some good discussion of how to write instructions - they have to be for children and old folks, they have to be redundant, they can’t be too clever or creative, and even your favorite version of your instructions will invariably confuse people unless you playtest the shit out of them. Good documentation is very, very hard to do.

I’m also reminded of an old Gamasutra article that quoted a videogame developer who pointed out that the existence of a significant third party market for strategy guides indicated a problem in the industry - that studios were reliably putting out things that were supposed to be fun, but basically required an extra guidebook to enjoy properly. Obviously this person had never heard of GameFAQs, but that just reinforces my point above: documentation is for user groups to make for themselves after the purchase.

sound of scampo talk to me (El Tomboto), Wednesday, 25 November 2020 06:46 (yesterday) link

people ask questions for free, get partial or useless answers for free

new borad description

the late great, Wednesday, 25 November 2020 06:49 (yesterday) link

Anyway it’s definitely not an Apple-specific problem because people have had blogs and blogs about this shit for Windows, plus geeky open source user groups out the wazoo since before HTML was even a thing.

sound of scampo talk to me (El Tomboto), Wednesday, 25 November 2020 06:53 (yesterday) link

I love man pages tbh, always mad when some hot new tool doesn’t ship with a man page.

is right unfortunately (silby), Wednesday, 25 November 2020 06:55 (yesterday) link

yeah that's interesting context re unix and a good reminder that most of the documentation for my early computers really was third party stuff now that i think abt it (practically had a half shelf of o'reilly books just for stuff bundled with the pc - "wordperfect in a nutshell" etc lmao)

the late great, Wednesday, 25 November 2020 07:00 (yesterday) link

stackexchange is the gamefaqs of work

sound of scampo talk to me (El Tomboto), Wednesday, 25 November 2020 07:00 (yesterday) link

aka word of mouth

the late great, Wednesday, 25 November 2020 07:02 (yesterday) link

Macintosh Bible 3rd Edition was the bomb. I read it to destruction before I even had a Mac

stet, Wednesday, 25 November 2020 10:05 (yesterday) link

Oh man, I just found out Arthur Naiman died last year.

stet, Wednesday, 25 November 2020 10:07 (yesterday) link

You must be logged in to post. Please either login here, or if you are not registered, you may register here.