buying a bike

My guess would be that the hold-up is on the manufacturer's end and thus out of their control. Nonetheless, the letter will make them aware of your frustration and the importance of good customer service. Maybe they'll try and make it right and you'll get a nice present.

Yeah, I don't think they're fucking me around intentionally, it's just a supply thing. But clearly I'm going to have to cancel this order (sob) and it's very much in their interests to offer me something else for my $3,500...

Any update, Rev?

-- Mark C, Tuesday, 3 June 2008 12:49 (5 hours ago) Link

I got the bike from my grandpa. It's an old 10-speed Schwinn Sportabout that needs new tires, but is otherwise solid as far as I can tell. Has tools and chain with it. Rides well. It'll work for now.

Mark, that's so frustrating... when I worked in a shop, Trek pulled that stuff all the time, and customers would go ballistic when we just kept telling them to wait and wait. The worst was when they'd schedule a small end-of-season run in mid-July, and then cancel it, making us call everyone with orders to tell them they wouldn't have bikes until November.

On the flipside, and speaking as a former shop employee, when the mfr F's the retailer, that's not your problem- it's the shop's problem, because they took your money. You deserve a comparable bike, and if they end up losing money, they can always hit the mfr up for a credit or better dating or whatever the next time they order bikes.

If they tell you there's nothing they can do, they're lying. There's always something a shop can do to keep customers happy.

Yeah, that's what I figure too - I just wish the guy I am speaking to was one with a bit more balls/imagination and was prepared to make me an attractive offer. I'm sure he could manage to do so without costing the shop a lot of money. Let's see if he does (though I strongly doubt it). If anyone has suggestions as to what I could ask for - my current thinking is a wheelset upgrade.

These motherfuckers refuse to come up with an alternative that gives me a similarly-specced bike for the same price. A discount of £135 on the £900-more-expensive next model up ain't going to cut it, to be honest.

I suggested they upgrade the wheelset of the next model down, which would give me an effective discount of £100 (not unfair I don't think, considering the delay and disappointment?

Thank you for your email.

Unfortunately - as advised previously - we do not do part swaps (unless you pay for alternative parts fully).
I am sorry for this.

Regards
Adrian

Wiggle Customer Services

Adrian has a manager...

Time to escalate I think, given that you have been paying since april for this and presumably your company has paid in full at that point under the cycle to work scheme and good have not been delivered they are on somewhat dodgy ground trading standards wise. standard mail order procedure is not to charge until goods are dispatched. You may wish to point this out.

well that blows
xpost to mark

awesome abt getting yr grandpa's bike, rev! that is sort of the dream way to get a sweet vintage bike b/c you know at least it's prob been sitting in a dry garage for a long time even tho it'll need some work

i realllly want another bike, tho i'm so comfortable with mine (old specialized rockhopper, with road slicks) maybe i should just get a more comfortable saddle and cut down the ridiculously wide handlebars or put dif ones on. but wld like a road bike, something light and fast but obv not $$ b/c a) i don't have much $$ and b) i wld commute on it and therefore be locking it up places and c) it wld be better for longer rides, put some panniers on it, yknow. but maybe not this year, sigh

was talking with a friend abt multi-day even multi-week treks and am surprised at how much the idea appeals to me

Okay, we've sorted it out. I am getting effectively the same bike but with Campagnolo Chorus gruppo rather than SRAM Force. I can live with that, I think. It also means I'll have a spare set of wheels (Fulcrum Racing 5), which I can either sell or keep as spares.

awesome abt getting yr grandpa's bike, rev! that is sort of the dream way to get a sweet vintage bike b/c you know at least it's prob been sitting in a dry garage for a long time even tho it'll need some work

Yeah, this is the case. I'm taking it to get new tires today.

Okay, new tires are go!

: |

Learned the hard way that one needs to take the curb at an angle. I'm alright, but there's a large bloodstain on the knee of my jeans.

What do you mean by "take the curb?" Are you jumping curbs? I wouldn't advise doing that on a 30-year-old road bike (or any road bike for that matter). You'll mess up your bike.

Or do you literally mean that to turn, you simply turned the handlebars? Yup, you need to lean into them - indeed you'll barely turn the bars at all except in the slowest and tightest of bends.

No, no. I mean I went from the street onto the curb at a place where the curb was lowered to street level (not jumping) at pretty much a 180-degree angle, at which point my bike immediately fell over to the right and I found myself on my hands and knees.

Ah, fuck. The bike I wanted had 50/34 chainrings and a 12-27 cassette - nice and gentle and good for hills. The bike I have ended up buying, I have just discovered, is 53/39 and 11-25. I am fucked as soon as I come across a hill.

You could ask the shop to switch out the cassette or chainrings. If you give them the stock one that comes with the bike, hopefully they won't charge (or charge much) for the new cassette and labor. Seems like they owe you.

(xpost) rev, that can happen. I fell on my ass in a similar way just a couple of weeks ago (first time I'd fallen in a long-long time). The pavement was wet and I rode up on a lip between pavement and driveway and the front wheel kicked out. Bloop - one second I was on the bike the next second I was on the ground. Jumped up and got back on the bike and kept riding. Came away with a little bruise on my hip and a scuff mark on the handlebars. No biggie.

mark- how much do you care about keeping the group intact? i ask because campy stuff fetches a lot on ebay, so you could always sell the cranks and pick up a set of FSA or SRAM compact cranks for less $$$, and that would at least solve that problem. that'll make a way bigger difference than the cassette (although a cassette swap is so easy, i don't know why they wouldn't do it). switching out the chainrings won't work, since a 50/34 is a compact (and could possibly require a different front derailleur as well). also, campy may make compact cranks now... i've been out of the campy loop for a while.

your bike will get more looks with campy on it than SRAM, that's for sure.

I just scored a cheap Kona jake frame to build a new bike for my GF's birthday.

Anyone got any tips on respraying bike frames as this looks a little beat. Obviouly plugging any threads, guides and holes is a must as is a grease free and slightly sanded down surface, but anyone got any tips for getting a good finish, what type of paints I should be using etc.

I have ended up compromising AGAIN and settling for a Dura-ace groupset with compact chainrings. Less stylin', but £100 cheaper and I'm so hacked off with the entire process I don't care any more

Rev, will you post pictures of yr new bike? I'm not purely asking that to give me an excuse to post pics of mine :)

Mine's black. Not sure how I feel about that.

http://i103.photobucket.com/albums/m134/johnjusten/rcstcat.gif

Sorry sorry, I am very bored at work (you may have guessed)

Bike might arrive tomorrow! (but more likely early next week)

Next week it is, then.

Bugger, make shure you check it over carefully when it arrives.

I will, as carefully as I know how, in any case! Want to give me some pointers, assuming that I am one step up from absolute noob?

clean the grease off the chain and lube it up... shimano chains ship with this horrible grease on them- it gets everywhere, and after a few weeks, it's like tar on your chain. (otherwise, dura-ace is tits, and don't let any campy fanatics tell you it ain't.)

invest in a torque wrench, and check the torque on seat post and stem bolts if you're using carbon parts.

make sure the rim strip is covering all the holes.

make sure the two bolts holding the non-drive side crankarm onto the spindle are tightened evenly (and if you ever take the crankarm off, loosen them by alternating half turns for the first few turns).

ride it a few weeks, and then reindex the rear derailleur, and then give the cables a shot of lube after a couple months once everything has settled in.

sorry if you know this stuff already- some people call themselves noobs and end up having better wrenching chops than i do.

Jordan I could barely follow the above! But thanks, that's priceless info. Do I reindex the rear derailleur myself or do I need to get a non-noob to do it? Also, how does one lube a cable?

Thanks again!

Bike is HERE. Woohoo! It's pretty, though more carbon-looking than I anticipated (I thought the primary frame colour was black, but it's actually a thick carbon weave effect). Seems weird that I'm only 6 foot and yet it's classed as an XL (58cm) frame, but I think it's a wee bit more compact than my Trek. The tyres (Schwalbe Ultremos) look terrifyingly slick but apparently they do have excellent grip. Very excited about riding home now!

I was thinking more along the lines of a very close inspection of the frame for any damage, especially as it is carbon.

Are we talking visual damage, or are there other ways of checking?

It's all set up now - eggbeaters are attached, handlebars sorted, cleats fixed to shoes etc. I may have to adjust the height of the saddle a touch but that can wait till I get it downstairs I think. Am a bit nervous about using a new clipless system in rush-hour London traffic but I'll be ultra-careful.

Just visual damage, scratches, nicks etc. Carbon is much more sensitive than metal to these and your frame should be send back if it has the slightest hint of these.

HI DERE

http://img.photobucket.com/albums/v222/biondino/focus1.jpg

I know that's not a great pic - I'll take some more soon and post some better angles.

sweeet

nice

http://img49.imageshack.us/img49/1382/bicicletasf6.jpg

i think i could bite through that lock

WITH SEXY RESULTS

Sorry. I only came here to post another picture of the machine, a better one. I'll stop after this.

http://img.photobucket.com/albums/v222/biondino/focus100608.jpg

Ledge, I know. That one came w/ the bike. It's not gonna stop anyone who really wants the to take it, but at least no one's gonna just walk away with it cause they can. I did get a better lock from the bike shop, but I haven't gotten around to depackaging it.

wow mark- i dig the fat carbon weave... kinda looks like a scott. how's the ride?

rev you have actually scored upon a pretty sweet frame I fink

what are those cranks?

I heard from a dude who knows stuff that nobody does the fork tube joists anymore like they did on those old schwinns

actually you can see it on the bottom bracket joists as well

i have never irl seen anyone use those eggbeater pedals on a roadbike. Is the cleat (or whatev) chunky??

xposts

I use them on my road bike and the cleat is wee.

Mark can you do a photo so we can see the gruppo?

Wat would i need to do that... front rack, mudguards, chunky tyres, probably better brakes. Can you stick disc brakes on any old frame?

Nope, frame needs to be disc specific

hummer needs to get on this lots of dudes need tubus racks to get to happy hour

So. My Wilier, which was a replacement for my Roubaix that was stolen, has been stolen. I can sorta afford to wait for its replacement since, uh, I'm working out with a trainer twice a week instead of riding :|

Since it's hard for me to find a good fit (short arms) I'm thinking either something custom or at least getting a fit consult _before_ I buy the bike. I don't trust my own judgment here, the Wilier was perfectly comfortable but my weight was too far forward and handling during descents was terrible.

I'm also thinking about getting something with plenty of clearance and disc brakes, so I can swap wheels and do road or dirt. But I still want it to feel quick. Basically I'm looking for that elusive perfect all-rounder.

Not really sure where to start. I've always just gone to the shop and tried a couple things and then ridden away. Thoughts about bikes/brands/keywords to keep in mind?

i am currently lusting after the OPEN U.P. -- seems like the perfect all arounder for the kind of riding i like to do (not racing on rough/gravel backroads in VT)

https://opencycle.com/up/

whoa cool

looks like I can go over to Sausalito and check one out too

Not ridden in 10 weeks since I got runover, partly due to my elbow still being a mess and partly cos my bike is broken, I can't afford to fix it, and the guy who ran me over is ignoring his insurance company. It will get fixed at some point, but in the meantime I could, ironically, afford to get another bike through the work cycle scheme. So up to £1,000. But what do I want?

My bike is a Genesis Croix de Fer and I love it. I've got 30mm semi slick tyres for comfort / flexibility (can do gravel but not off road). Do I go more pure road (Equilibrium) or more crazy hybrid minster cross (Vagabond). I think I'd like to stay steel. I really love the Genesis aesthetic.

Do I go totally non-Genesis? There's a Kona dealer in tow too. And I guess I should check the big local bike shop and see what they have, though from past experience nothing steel under £1,000.

how are you recovering?

don't really have an opinion on what _kind_ of frameset style. i have a bike that sits on my trainer that never gets ridden outside anymore, but i really love it when i think about it as a "just one" bike. its a cheap alu frame cost me well under $200 new. its a cx that will easily and nicely take 38s, and i think a bit more. it's got a rack, and fender mounts. it's not light at 3.5 lbs, but it has a sweet, stiff 500g carbon cx fork. it's a little long on the tt, but i put a shorter stem on it. it's got a nice but really old 9spd DA set up. i c ould gravel the fuck out of this, tour it, commute on it, and if it gets wrecked i'll be sad but not broke. i could totally race it in a pinch, though it would be a bit laggy on a crit. it can't do a front rack, and only two bottle mounts, but i think that's it for limits. i put a USE alien bladed carbon TT seatpost on it, it's hilarious.

gah i sound like im braggin on my trainer bike, but what i mean is what you know- if it's versatile and you like it, that's the one-bike. stay with a CdF then, unless the other one is somehow coming back?

Yeah, should have said; the other one will come at some point, I just can't afford to do it myself now and this guy is being a dick re: his insurance (I literally have a letter from the police saying he was to blame, and he's not answering the phone or emails or letters, so they won't pay out until an accident investigator has determined liability) (for about £380!). It just needs a new fork, saddle, and brake parts, plus maintenance / labour.

I've still got restricted movement in my elbow, it clicks at certain angles and motions, and causes pain sometimes. Initial diagnosis was I should be pretty much fully recovered in 5-6 weeks but it's been 10 now, so I think I'll head back to the doctor.

I'm actually even thinking about getting a personal injury lawyer, such is how much this guy and his insurance has pissed me off. I'd never normally think about it, but uergh.

That sounds shitty all around, seems like the obligation of his insurer is to act and they should respond but that's not advice, just curiosity.

And yeah if the cdf is coming back that slot will be filled, time to play. Or get a new cdf and sell the old one when it returns? How come their site only shows the Ti cdf? There's a fer cdf I assume.

The site's design is weird; you get to the lower models via clicking the black panel under neath the bike at the right-hand-side - this then scrolls it horizontally. Ugly UX.

Picked up my Equilibrium today. Shiny red.

awesome man. i don't think ive every ridden a road bike that slack. i was surprised enough that i checked their other frames, and seems all the roadies are like that til you're over to volare or zero.

My bike has died and I need a new one. Not much money but I'm thinking of going for a s/h road bike for the first time if I can find a good deal. If anyone has any tips on what to go for and / or avoid I'd love to hear them.

What kind of riding do you think you'll do? Recreation/fitness? Utility/local transport? Pub runs? Most drop bar, road bikes are best for recreation/fitness in my opinion, or long-range transport. Flat bar road bikes that can take fenders and a rack are better for utility/local imo. Nowadays there's really a style for every purpose, and enough volume to have s/h stuff be pretty fairly priced, at least in this part of USA.

Just for getting around the city (Bristol, UK) really. It'll be my main mode of transport, getting too and from work and other parts. Might do a few longer rides for fun.

you'll want plenty o' gears in bristol. or at least don't get a single speed.

if you're new to riding road bikes in traffic i'd definitely go for a flat handlebar bike.

Just flipping through ebay, im posting these as "types" not actual bikes- for example the first one has spoke issues- you don't want that one, but it's of the sort that might work for the role:

http://www.ebay.co.uk/itm/Specialized-TriCross-Sport-bicycle-56cm/332381525584?hash=item4d637b9650%3Ag%3AjFEAAOSwFPRZvQTl
http://www.ebay.co.uk/itm/2017-GENESIS-Equilibrium-4-months-old-Bought-for-950/122710787329?hash=item1c92220501%3Ag%3AtToAAOSw~gxZq~rg
http://www.ebay.co.uk/itm/Boardman-2016-CX-Comp-Mens-Cyclocross-Bike-Bicycle-Alloy-Frame-18-Speed-700C/182726175598?hash=item2a8b542b6e%3Ag%3AOZUAAOSwr2ZZmqWs

basically, these are drop bars with rear rack and mudguard mounts. 9/10 speed shifting is good and current, 7 and 8 speed sets might be harder to get quality replacement parts. a double chainring crankset will usually be enough. i think caek's advice is solid- flat bars in traffic are nice for visibility and maneuvering. drops are nice for those longer rides where you want multiple hand positions to stay comfortable.

if your bike storage is on street locking, keep it cheap (tho i obv have no idea what bike theft is like in your hood, maybe it's pretty safe).

i had a drop road when i lived in bristol and it was great for extreme hill climbs on deserted streets back from the pub and doing the cycle path to bath and back, but i hated riding it on e.g. gloucester road with the potholes and buses. i'm a fairly comfortable cyclist in traffic, but that was a bridge too far for me.

i just bought a tern gsd electric cargo bike.

any tips? (especially looking for advice about how to deal with all the people who are going to want to do it with me now that i've got a bright yellow cargo bike with a child seat.)

https://www.youtube.com/watch?v=tx4ctRpjEjM

Read something once that said something like "I assume every door I ride past is going to be flung open by an opera singer about to belt out an aria" - the one time I got doored was turning a corner, those can be tricky.

Have fun!

i've done tons of city riding, but never with a bike that weighed 75lb (with a 30lb child on the back), and also never in los angeles, where the people/roads are bad.

luckily most of our daycare commute is going to be along a bike path by the river. just one insanely dicey intersection to start the day haha good times.

Ah okay. Yeah no special wisdom to share, I am just constantly paranoid and always expanding my library of threat models. I actually sort of enjoy that part of riding.

not dead yet. having a great time. we now go passed a park every day and my son has hidden a stick that we have to check on each afternoon. without that it would probably be a little faster than the car.

I bought a half decent bike! A late 90s Marin Pine Mountain rigid. Almost all my riding will be on streets & in alleys, with maybe a few city trails here & there, seems like a good all-rounder. It’s a damn sight lighter than anything I’ve owned before & is kind of a joy to ride.

It’ll replace the shitty shitty Schwinn I bought last year & have never enjoyed riding (& so, of course, I rarely rode it), which in turn replaced the $50 Peugeot I rode for years but which was stripped to the frame when my daughter borrowed it & left it at the train station inadequately secured.

I wasn’t looking for a bike but it was right there in an antiques/junk shop & it called to me. $300, which seems ok (esp as there’s a bike shortage cuz everyone & their new Covid dog wants one)

just put the 2000th mile on the GSD (used for an 8 mile round trip 3-4 times a week). been carrying two kids on it for maybe a year.

around about 6 months ago we reached the point here where people with kids on e-bikes stopped waving and nodding to each other because there are so many of them.