Let's bitch about our stupid, annoying co-workers

"WE WROTE A WIKI AND THEY WONT EVEN READ IT"

People get SO entitled about work wikis. They spend hours populating the thing and disgruntledly rocket-launch it at anyone who has the temerity to ask a simple question.

Lol that's a bit diff. These are tools that from day 1 they are told they have to use on every call. Its supposed to be hardwired from day 1 but more and more people want to have things done for them than to learn.

I find no matter how annoyed I get, I always respond politely, and tell them the exact coordinates of where they can find the info and give a short answer. That way they get an answer but note that in the future they shouldn't have to ask it.

Well in this case tools u use/wiki were effectively one and the same - the scripts and troubleshooting for the level 1 helpdesk potplants. And yet they'd ask "how do I look up an authentication failure again?" or "why does Outlook Express give that error again?" to the frazzled TLs/senior reps over and over and BLOODY OVER.

...I'm so glad I work in provisioning now.

Tho I do miss that job. The guys I worked with were awesome (and I dated more than one of em, ha)

i love when they ask a question with like little to no info.

'why come this customer acct no work'

"OH, YOU MUST BE TALKING ABOUT FRANK MILLER-RUIZ, WE KNOW ALL ABOUT HIS PORTFOLIO, HERE'S ALL YOU NEED TO KNOW"

that said I do like my job it's just I get bummed when I see how far we've fallen in customer service due to budget cuts. when I started, it was soooooooooooo much better.

Ha, you speak my language.

lol. (clinks beer stein)

Also bugs me lately that some of the reps make it sound like their job is the toughest and nobody understands it.

Don't seem to realize that most of those who graduated to other positions started in customer service, and on our worst days, secretly wish to go back because of how easy/low-responsibility it is in comparison. Most of the reps don't wake up in the middle of the night because of fear that some major thing is gonna explode and bring shame to the company!

Going to complain about me now. Ill never be able to be a manager as I'm too irritable and impatient.

Better than I was four years ago for sure, but I have too hot of a temper and it will forever hold me back

^^^ huge plus if you're aware of that imo. Lots of managers don't. They're the ones that are not good at being a manager, in general.

don't = aren't

we're letting some of the trouble employees go. they weren't full-timers, just contractors, but even if they really suck, I always feel bad about it. I mean while I was frustrated with them, you always hope they'll turn the corner.

The good news is one of the people on my "bang head on table" list last week actually looks like she has improved a lot since then...THAT'S what I like to see.

Someone a few desks over is playing "9 to 5 (morning train)" by Sheena Easton really loud. I fucking HATE that song.

This doesn't help you but I LOVE the verses.

Dead to me, you.

So today is my last day helping this team. Overall it helped me network so it was a good thing.

But this dumb person who is in a plan admin group sent me a request through a database to have a rep call someone.

I didn't see it, as I don't regularly check it...so she emails the guy whose name is similar to mine not one time but twice, not noticing the different location, spelling, or thinking it odd that he seemed utterly confused.

Finally he figured it out and sent to me. I gave her feedback not to send these to me, but the actual manager, and instead of apologizing and going "oh ok", she gives a passive aggressive "oh ok, but your name was in the list".

Yea it was in the list...along with two other names. That doesn't constitute that you can assign me something without clearing it first, especially since you know I'm not the manager. My name was in the list for a good reason that didn't involve you!

And regarding the emails its not my fault someone has a similar name to me, what am I supposed to do about that?

smelly shit/piss/vag lady is back, hovering and being all around annoying. "oh I hear you used to work as a financial analyst, was wondering if you can put together some budgets and spreadsheets". Hey piss vag, im not an accountant nor was i ever.

The asshats who request call reviews half the time won't give details for why. Hey fucks, we are not going to transcribe the call for you so how about telling us what we're listening for?

Some have said they do it on purpose because they think we will leave out important stuff if they give us a specific topic but the opposite is actually true - like I can't confirm something "didn't" happen if I don't know that it was alleged to have happened!

I really want to know what would happen if chrisv2010 said the phrase "Hey, piss vag" out loud

Please, please stop beginning every sentence you utter with the phrase "I like". ("I like, don't know if I'll finish this report today", "I like, might go get some lunch", "I like, think I have a question") This is popcorn girl, btw.

"I like popcorn"

No no, you've got it all wrong. It would be, "I like, like popcorn".

she sounds like she's 15.

Thats actually a pretty good description of how she acts most of the time, but, sadly, she's at least 10 years older than that.

Lady who spends at least two hours per day arguing with her son (who is on probation), talking to her deskmate complaining about other people, and who once loudly told an estranged ex-husband to "go to hell and burn" in the middle of the floor...is now complaining about someone else's "personal conversation".

Hmm I mean that she told him to go to hell on the phone, weird wording

Thanks whoever came to my desk while I was out and used my expensive book to rest their paper on while they took down a phone number. I really wanted big-arse numbers engraved in the cover from the pressure of your biro.

motherfuckers

should be executed imo

All positives today! Our department is being dissoved Feb 1 and we are moving to new departments. I'm pretty much doing the same work, but under a new manager (THANK GOD), one whom I already know and respect.

And because our department is being dissolved and I won't have to deal with the idiots in the customer service wing anymore, it has been fun this week being very direct and stern with the morons tha I used to be able to be. Obv can't go too OTT cuz I still work here but what do I care if they don't like our dept, it won't exist anymore on Feb 1!

omg omg omg omg omg omg omg popcorn girl just called and cancelled her dinner reservations for tonight because they "don't have any reviews on Yelp" and gave that as her reason and told them "how can you run a business without Yelp reviews?" omg does she not know how the world works?

There's a very sad unread Zagat guide in her house somewhere. Also if you don't read a review first how do you know the foods not poison?

probably mentioned this before, but it continues apace

i work in a cubicle-filled room. the 'boss' (with whom i have never spoken) has his own office on one side. he keeps the door open and insists on taking all his calls -- despite being the only person in his office -- on speakerphone. at incredible volume.

a) does he really think his callers would be happy knowing 15 unknown people were listening in?
b) the conversations are so mundane that it leads one to question what it is he actually does
c) what a dick

You wish to claim a day's leave as time off in lieu for one day's travel even though the travel was on a work day, because the travel took 14 hours and not 8 hours. Despite the fact that you spent it watching movies on the plane and did not do one stroke of work; took plenty of time to do personal stuff during working hours while away; and you have 30 days' leave entitlement per year. Yes, it kind of says you can do this in our organisation's policies, but actually doing it, at your grade, under those circumstances, is kind of shameful. You are leaving soon and I cannot be arsed to have a huge argument with you about it.

it kind of says you can do this in our organisation's policies

that's key though. like that david mitchell article about tax loopholes and the moral outrage about people who take advantage of them. if they're there, they're gonna be used.

Yeah, I know. Most people don't use them, though. I'm just disappointed.

Dunno about the rest of this person's faults, but watching movies on plane doesn't negate the fact that their time was spent on something they wouldn't have done if not on work travel. It might be idle time but it still wasn't his or her own to do other stuff with.

Otherwise complaints otm.

Oh wait, travel was on work day during normal working hours?? Never mind!

travel took 14 hours and not 8 hours

that's six hours of sitting on a plane/fucking around at an airport at work's behest. Stupid annoying co-worker otm.

My stupid annoying co-workers are alternating between usual Monday morning golf post-mortems and some shit about immigrants that I am doing my best to ignore.

xpost yeah, I understand why, in theory, they can claim for 6 hours. But if that's the attitude we're taken, I should be saying 'ok, claim for it - remember to knock off the 3.5 hours you spent getting your hair dyed during working hours, though'.

Boss: "hey just letting you know that [customer I work with a lot, IT for big storage company chain] is visiting this morning so he'll come by and say hi".
Me: "oh cool that'll be nice!"
...5 mins later
Co-worker: "hey... B told you [aforementioned customer] is visiting right, so yuo have to clean up your desk?"
Me: *looks in bafflement at my perfectly clean desk* "uhh... it *is* clean, and she didn't mention anything about that to me, just that he's popping in and will come by and say hello?"
Co-worker: "oh uh... ok..."

I'm now wondering if boss told HIM to clean his desk, and he's assumed its everyone elses duty too... sigh.

Said boss, other boss and sales have now taken said customer to the bloody tennis.

Alright for some!

would much rather be at work than tennis

Good point that.

ripped the Diet Pepsi note off the fridge today. was fucking tired of looking at it.

San te you need to change yr 'career ' stat.
Seriously