I HATE APPLE

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The OS keeps getting better and better and they fixed our iBook well out of warranty for free, although my brother had some issues getting an LCD panel replaced. I've heard some tales of woe on the support front though. The OS is the best desktop OS by far, though.

Ed (dali), Friday, 4 March 2005 22:15 (nineteen years ago) link

haha i've decided that my next computer (which i have to buy this year) will be a mac because the few times i've dealt with apple tech support they've been nothing but helpful and responsive, which is way more than i can say for the no-name-pc-manufacturer jerkwads i'm dealing with right now.

jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (nineteen years ago) link

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (nineteen years ago) link

Maybe he doesn't have $60 to spare?

Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (nineteen years ago) link

good, smart jody

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (nineteen years ago) link

I sometimes wonder how Apple make any profit at all. For every computer they sell you, they seem to end up paying for two. The iBook Ed mentions used to be mine, and I was ready to throw it out because half of it wasn't working. It was also outside its guarantee period. But Ed and Suzy managed to get Apple to replace CD drive, keyboard, screen...

Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...

Momus (Momus), Friday, 4 March 2005 22:41 (nineteen years ago) link

i also immediately thought of gwentyh paltrow's child. how sad.

Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (nineteen years ago) link

It's like they say, Love the product, hate the service.

ffirehorse (firehorse), Friday, 4 March 2005 22:42 (nineteen years ago) link

how much for ibook battery, 3-4 years old?

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (nineteen years ago) link

I sometimes wonder how Apple make any profit at all.

That's why they charge you double upfront!

Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (nineteen years ago) link

Best decision I made computer wise was to buy my powerbook at John Lewis .: free two year extended warranty. Extended warranties/apple care are well worth it where laptops are concerned.

Ed (dali), Friday, 4 March 2005 22:43 (nineteen years ago) link

there's always the radio
*makes 'what me worry' gesture*

The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (nineteen years ago) link

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.

Shit, when the first warantee doesn't seem to work, why would I want to buy another one?

jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (nineteen years ago) link

I had problems with the Apple Store when I tried to order my iPod from them, but when I cancelled the order, they were very good about it. My iBook had one of the faulty logic boards, and they replaced it several times for free, in addition to doing some repairs which were apparently not supposed to be free. So I'm content with them.

But it does sound like you have a problem with your serial number, Jay.

Casuistry (Chris P), Saturday, 5 March 2005 00:00 (nineteen years ago) link

his problem with the serial number is that he probably never registered the durned thing.

cutty (mcutt), Saturday, 5 March 2005 00:06 (nineteen years ago) link

i also had a problem with entering my ipod's serial number on the website. but what happened to me was that i bought a "pre-owned" ipod from the apple store and when the original owner returned it the store, that serial number apparently got, um, voided or something. no matter; i went back to the apple store and the genius bar genius was happy to solve my problem.

jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (nineteen years ago) link

there's nothing more retarded i can think of, business-wise, than how the genius bar was closed for like 2 weeks before christmas this past year. good job, jobs! way to alienate your clientele!

tho when i was waiting there, i did see todd oldham.

hstencil (hstencil), Saturday, 5 March 2005 00:20 (nineteen years ago) link

yeah, the genius bar in Seattle closed during Christmas shopping mayhem. Major bummer. I have had nothing but good luck to this point with Apple. They've sent me 3 replacement remotes for my iPod, all at no cost to me, without me proving my others were damaged. Simple online form. Apple Care is essential for any Apple purchase. They recently replaced my iPod with a new one in about 20 minutes time at the Genius bar. Neither the remotes or iPod should have busted in the first place, but they did replace them with ease and very little questioning.

biznotic, Saturday, 5 March 2005 02:10 (nineteen years ago) link

ed OTM, about john lewis's one year warranty extension.

RJG (RJG), Saturday, 5 March 2005 02:36 (nineteen years ago) link

All apple products have a one year warranty and 90 day tech support, pretty standard in the computer industry. You want more, pay for more.

Ed (dali), Saturday, 5 March 2005 06:51 (nineteen years ago) link

I have gotten to the point where I just equate Apple with Audi and Volkswagen, great product, love it when it works, when it breaks, fuck yourself.

TOMBOT, Saturday, 5 March 2005 20:08 (nineteen years ago) link

Try getting your $300 back after paying for a repair they are now refunding everyone for (ibook logic board). Grrr. It pisses me off because at the time of my problems, they acted as if I was the only person encountering such difficulties, in spite of my reading otherwise on the internets. They are now claiming the repair that took them two tries to fix is not in their records.

amandasc, Saturday, 5 March 2005 20:38 (nineteen years ago) link

Most American PC manufacturers include 1 year of tech support.

Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (nineteen years ago) link

As a volkswagen driver with a dodgy fuel pump I feel that analogy.

Ed (dali), Saturday, 5 March 2005 22:21 (nineteen years ago) link

I've been using APPLE computers since 1985 and have never had a problem.

Orbit (Orbit), Sunday, 6 March 2005 21:02 (nineteen years ago) link

Exactly what Orbit said. And what Ed said regarding OSX--it's by far the best desktop OS, and nothing comes close.

My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.

I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.

don weiner, Sunday, 6 March 2005 23:22 (nineteen years ago) link

whoever has been using Apples since whenever and loves it can eat a dick.

the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.

I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.

Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS

TOMBOT, Monday, 14 March 2005 17:18 (nineteen years ago) link

Oh weird that post got completely chopped in half.

...OS

TOMBOT, Monday, 14 March 2005 17:21 (nineteen years ago) link

Fuck it.
Keeps mistaking the rest of my post for an HTML statement. Now it's lost to the ether. All computers are stupid and worthless, except that old LC & Quadra we had running 6.0.7 - 7.7, those were pretty stable builds as I recall.

My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.

TOMBOT, Monday, 14 March 2005 17:25 (nineteen years ago) link

HALCYON DAYS
http://oit.uta.edu/desktop/energystar/mac_files/OS_7_Control_Panels.JPG

TOMBOT, Monday, 14 March 2005 17:49 (nineteen years ago) link

In case anyone is wondering what this is all about, I have had "issues" with my laptop since purchasing it (A YEAR AGO, THINGS THAT COST $2000 SHOULDN'T DIE IN A YEAR), mainly that if I put it to sleep via either apple menu->sleep or by shutting the cover, I've got no better than a 50-50 chance the fucker will wake up again.

Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.

What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.

What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?

Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?

Allyzay, Monday, 14 March 2005 17:59 (nineteen years ago) link

As an aside, I noted that my computer was purchased a year ago, actually a year and 3 weeks, making it out of warranty now. Every. Single. Computer. I. Have. Ever. Owned.* Has. Done. This. Do they design computers to die at warranty, in general? Because it is not just me who has reported this ridiculous situation going on, and I'm starting to think that if this is going to be the case, wasting my money on a pricey computer with only a single year warranty is not worth the hassle, since all other brands have 3-4 year standard warranties, so at least I'll get 3 years out of it, instead of 1, before this message will self-destruct.

*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.

I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.

Allyzay, Monday, 14 March 2005 18:02 (nineteen years ago) link

although the best customer service story I have ever been witness to was in an Apple store, when our friend J0sh had a bunch of seemingly sensible questions about using X type of Mac as a server, they made sense to the rest of us, and the sales guy just blurted at him "YOU DON'T EVEN KNOW WHAT YOU'RE TALKING ABOUT"

And then kind of ran away????

That was pretty funny.

Allyzay, Monday, 14 March 2005 18:10 (nineteen years ago) link

I have a friend who just got a job repairing computers at Tekserve. He just started last week so I'm leery about hitting him up for favors, but the hitting up will be happening, oh yes it will. I would be happy to serve as an intermediate hitter-upper for your computer, Ally.

Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (nineteen years ago) link

I used to get the sleeping-no-wakey-wakey problem when I was using the last Photoshop build (pre-CS or whatever the newest is called) fairly heavily, but it fixed itself at some point. I have no idea what was going on or how/why it stopped happening.

milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (nineteen years ago) link

we just set up a netgear router modem! YfriggingAfriggingY!

nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (nineteen years ago) link

I am looking over the system 7 window I posted up above and trying to figure out what they've improved since then! Help!

TOMBOT, Monday, 14 March 2005 18:47 (nineteen years ago) link

The graphics. If you have to ask, you're obv. a Windows person.

sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (nineteen years ago) link

graphics?

RJG (RJG), Monday, 14 March 2005 18:50 (nineteen years ago) link

I prefer the trash and HD icons in that window to the ones in OS X.

TOMBOT, Monday, 14 March 2005 18:54 (nineteen years ago) link

Tracer I would love your assistance but unfortunately I am currently in Washington DC, about 300 miles away from my last-ditch-savior-plan OSX disks (safe boot and fsck have already failed, for anyone interested) and probably the same distance away from Tekserve :(

If Apple store in Clarendon cannot do anything for me worthwhile like, I will be coming back up to NYC and hitting u up on the favor, though. I like desperately, desperately need this to work ASAP.

Graphics are nonsense; I had that system and just customized the entire thing with graphics of my choice. Of my choice, since I was like 14 at the time, was like a bunch of lame ass Monty Python cartoons and/or Madonna album covers but what the fuck ever.

Allyzay, Monday, 14 March 2005 19:06 (nineteen years ago) link

No, I know. It's a bullshit reason, but Appleheads go on and on about it. "The design!" I think design is great and all, but Apple is not the end-all, be-all of it. My XP desktop is way more customizable than this OS X desktop.

You know what else? This lamp-shaped iMac is stupid. There's no reason the screen needs to be this adjustable, and in fact with an LCD screen that has color-shifting problems, it's best if it doesn't move at all. It's only to make the computer more anthropomorphic, more... cute. So people will fall in love with the computer like it's a kitten. Crafty to the point of being kinda evil.

sunburned and snowblind (kenan), Monday, 14 March 2005 19:10 (nineteen years ago) link

If I'm supposed to relate to my computer as if its a kitten, Apple is doing a VERY VERY BAD JOB because I have never, in my life, wanted to punt a kitten out the window and then scream GOOOOAAAAAAAAL when it smashes a window across the street and subsequently busts into 10,000 pieces.

I have thought, on a few occasions, that OS7/8/9's desktop was more customizable than OSX's.

Maybe they are trying too hard to make things look pretty or cute and not spending enough time on making things sensible and working, anymore.

Allyzay, Monday, 14 March 2005 19:12 (nineteen years ago) link

Yeah, that would be the case, I think.

When I've been put off the G5 iMac as my next desktop computer because I hear too many stories about the power supply overheating thanks to them shoving everything in a thin white IKEA slab, it's time to reconsider the role "award-winning design" plays in your product development.

I kind of hate the OS X desktop. I have a menu bar, and a hard drive icon. I don't want a fucking DOCK, I never asked for a fucking DOCK, the whole rest of the computing world gets by without a DOCK. take that shit away and let me pick my own fonts. Dickholes.

TOMBOT, Monday, 14 March 2005 19:18 (nineteen years ago) link

uh is there any way to manually eject cds from an iBook.

allyzay, Monday, 14 March 2005 19:22 (nineteen years ago) link

This lamp-shaped iMac is stupid. There's no reason the screen needs to be this adjustable, and in fact with an LCD screen that has color-shifting problems, it's best if it doesn't move at all.

In an office where multiple people are using the same computer and there's limited desk space the lamp iMacs have been terrific.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:27 (nineteen years ago) link

uh is there any way to manually eject cds from an iBook.

Hold down the trackpad button on startup.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:28 (nineteen years ago) link

Thank you!

I will be at a loss forever, though, as to why pressing F12 (the eject button) worked to eject The Marriage of Maria Braun not ten minutes earlier, but refused to work just now.

Any suggestions on the other stuff, besides setting the thing on fire?

Allyzay, Monday, 14 March 2005 19:30 (nineteen years ago) link

I'd rather have crap graphics and cheesy icons than a bogged-down-prone OS that consumes copious amounts of memory.

massive xpost

Thermo Thinwall (Thermo Thinwall), Monday, 14 March 2005 19:33 (nineteen years ago) link

I'm in support of this. My 2011 macbook pro just kicked the bucket after very long service. I upgraded to a 2012 mbp for £90. I want to be able to watch my old DVDs and burn CDs.
Apple annoy me when they unilaterally decide that you, the user, are done with certain formats or ways of doing things.
I fell out with them when they closed Final Cut Pro and the associated apps and changed it to final cut X. I'd never trust them again and never bought an iPhone as a consequence.

ringworm, Saturday, 4 May 2024 08:23 (five days ago) link

you could get a new superdrive for $80

Humanitarian Pause (Tracer Hand), Saturday, 4 May 2024 09:52 (five days ago) link

That's a good thought. I've still got a very weighty 2007 iBook that I use for occasional DVD use.

I'd never trust them again and never bought an iPhone as a consequence.

On the positive side, Apple provides support and updates for their iPhones for a longer period than most of their competitors.

Dr Drudge (Bob Six), Saturday, 4 May 2024 10:15 (five days ago) link

Yeah, I'd already replaced the superdrive once, the hd twice, the cooling fan once and the battery three times. I can do it all over again so long as I can find the spares.

ringworm, Saturday, 4 May 2024 10:16 (five days ago) link

Apple provides support and updates for their iPhones for a longer period than most of their competitors

Fair point. My dad gave me his old iPhone 10 but it's still in a box. I'm typing on a Galaxy A6 that I paid off on contract years ago. I like the mini-jack and the sdcard slot; it's a glorified iPod. I didnt make it past 4th gen iPod. I started using my phone for music then.

ringworm, Saturday, 4 May 2024 10:26 (five days ago) link

I don't hate Apple but I loved them at a point in time and then they left me to go and do bigger things 😭

ringworm, Saturday, 4 May 2024 10:30 (five days ago) link

I remember when the super drive came out, it was like “this can do everything I need, I’ll never need anything else” lol

calstars, Saturday, 4 May 2024 12:48 (five days ago) link

I still have and use my iPod for music. Its battery is fine

sarahell, Saturday, 4 May 2024 15:32 (five days ago) link

They sound better than the phones imho

calstars, Saturday, 4 May 2024 16:25 (five days ago) link

Almost bought one of those transparent mod refurb ones

calstars, Saturday, 4 May 2024 16:26 (five days ago) link

absolute psycho shit

Meet the new iPad Pro: the thinnest product we’ve ever created, the most advanced display we’ve ever produced, with the incredible power of the M4 chip. Just imagine all the things it’ll be used to create. pic.twitter.com/6PeGXNoKgG

— Tim Cook (@tim_cook) May 7, 2024

𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 13:15 (yesterday) link

whole lot of people angry about that commercial online due to the implication it's advocating throwing away traditional means of cultural production and cultural artifacts

honestly I think the ad agency people watched a bunch of those crush videos that get a lot of engagement on instagram/tiktok/etc
and were thinking "we're compressing this all into the iPad"

ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 13:30 (yesterday) link

(I think it's not a good ad)

ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 13:30 (yesterday) link

wow terrible ad

calstars, Wednesday, 8 May 2024 13:32 (yesterday) link

At least it's inspired by hydraulic press crushing videos instead of sexy feet crushing videos.

papal hotwife (milo z), Wednesday, 8 May 2024 14:04 (yesterday) link

really upsetting ad

brimstead, Wednesday, 8 May 2024 14:05 (yesterday) link

hahaha wow wtf were they thinking

Humanitarian Pause (Tracer Hand), Wednesday, 8 May 2024 14:12 (yesterday) link

honestly made me hate apple in a visceral way that not even years of dumb icloud bugs could manage

Humanitarian Pause (Tracer Hand), Wednesday, 8 May 2024 14:13 (yesterday) link

even the stablecoin techno optimist blue checks replying to that think it's bad

𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 14:14 (yesterday) link

otm

The very existence of this ad⁠—all the hoops it had to go through in its creation before getting to the point where it was personally promoted by this CEO, all the people who thought 'yes, this is good'—says more than thousands of words could about how tech sees the world. https://t.co/tMrfrzsJ0n

— Osita Nwanevu (@OsitaNwanevu) May 8, 2024

𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 14:14 (yesterday) link

there's even a little animated character that looks up in horror and then is presumably crushed??

Humanitarian Pause (Tracer Hand), Wednesday, 8 May 2024 14:20 (yesterday) link

Hasn't Apple's attitude toward creative people been "We will crush you and you will thank us" for like two decades at this point? It certainly feels that way, and it's not like I'm gonna stop using their products.

i always thought i'd find it impossibble to pivot away from using their products but my wife has successfully managed to do it relatively painlessly and i think i will try to follow her lead. awful, awful company.

stirmonster, Wednesday, 8 May 2024 14:51 (yesterday) link

no it's been "here's to the dreamers" and everybody's cool and boppin around and expressing their own unique bohemian identities via apple products. apple famously said their mission isn't to make great computers it's to change the world. i mean whatever their mission is obviously to make a shitload of money but this ad is just a leeeetle bit inconsistent

xpost

Humanitarian Pause (Tracer Hand), Wednesday, 8 May 2024 14:52 (yesterday) link

really wonder if apple will turn into a kodak in our lifetime

, Wednesday, 8 May 2024 15:07 (yesterday) link

they'll reach the 90s lows again until someone unveils the Futurama-style cryogenically preserved and reanimated Steve Jobs floating head

ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 15:13 (yesterday) link

I could give up my iPhone for one of the clean Android phones but that's really just trading uncontrollable diarrhea for uncontrollable vomiting. Windows is a vast and baffling world, whenever I set a new one up for something I have to disable even more (Microsoft, not even third party) bloatware and garbage than with new Macs.

papal hotwife (milo z), Wednesday, 8 May 2024 15:26 (yesterday) link

Maybe Linux nerds have been on to something this whole time.

papal hotwife (milo z), Wednesday, 8 May 2024 15:26 (yesterday) link

feel like they could have done a better version of the crush ad by just crushing some apple desktops or macbooks. maybe crush tim cook too. but that'd be bad for the other apple products!

, Wednesday, 8 May 2024 15:28 (yesterday) link

crush u2

brimstead, Wednesday, 8 May 2024 15:30 (yesterday) link

(The band)

brimstead, Wednesday, 8 May 2024 15:30 (yesterday) link

Ha, I love it. But I'll watch hydraulic crush videos for hours already.

Jeff, Wednesday, 8 May 2024 16:29 (yesterday) link

they're very popular!

ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 17:22 (yesterday) link

https://www.youtube.com/watch?v=fPh64MGfcBM

brimstead, Wednesday, 8 May 2024 17:44 (yesterday) link

I saw someone point out they could make this a good advert by playing it in reverse.

𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 20:05 (yesterday) link

Finally a replacement for "Lemmings" as the worst Apple ad ever.

Elvis Telecom, Wednesday, 8 May 2024 20:12 (yesterday) link

Marques Brownlee reviews the new iPad, says...it's an iPad:

https://www.youtube.com/watch?v=-T0MGehwWvE

Read max had a good piece on that guy as the last tech blogger this week.

𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 22:26 (yesterday) link

I’m old and only recently noticed him but it’s nice to see someone who’s on the reviews beat who isn’t epic bacon or a weirdo devotee. Just letting me know if things work and are worth my time

ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 23:06 (yesterday) link

i liked that iPad review, seemed pretty honest and not overly dramatic
and, thankfully he stuck the product placement at the very end

Nhex, Thursday, 9 May 2024 13:12 (forty-two minutes ago) link


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