I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (nineteen years ago) link
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (nineteen years ago) link
― Aaron A., Friday, 4 March 2005 22:07 (nineteen years ago) link
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (nineteen years ago) link
― cutty (mcutt), Friday, 4 March 2005 22:11 (nineteen years ago) link
― hstencil (hstencil), Friday, 4 March 2005 22:11 (nineteen years ago) link
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (nineteen years ago) link
― cutty (mcutt), Friday, 4 March 2005 22:13 (nineteen years ago) link
― Ed (dali), Friday, 4 March 2005 22:15 (nineteen years ago) link
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (nineteen years ago) link
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (nineteen years ago) link
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (nineteen years ago) link
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (nineteen years ago) link
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (nineteen years ago) link
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (nineteen years ago) link
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (nineteen years ago) link
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (nineteen years ago) link
― Ed (dali), Friday, 4 March 2005 22:43 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (nineteen years ago) link
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (nineteen years ago) link
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (nineteen years ago) link
― cutty (mcutt), Saturday, 5 March 2005 00:06 (nineteen years ago) link
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (nineteen years ago) link
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (nineteen years ago) link
― biznotic, Saturday, 5 March 2005 02:10 (nineteen years ago) link
― RJG (RJG), Saturday, 5 March 2005 02:36 (nineteen years ago) link
― Ed (dali), Saturday, 5 March 2005 06:51 (nineteen years ago) link
― TOMBOT, Saturday, 5 March 2005 20:08 (nineteen years ago) link
― amandasc, Saturday, 5 March 2005 20:38 (nineteen years ago) link
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (nineteen years ago) link
― Ed (dali), Saturday, 5 March 2005 22:21 (nineteen years ago) link
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (nineteen years ago) link
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (nineteen years ago) link
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (nineteen years ago) link
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (nineteen years ago) link
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (nineteen years ago) link
― TOMBOT, Monday, 14 March 2005 17:49 (nineteen years ago) link
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (nineteen years ago) link
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (nineteen years ago) link
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (nineteen years ago) link
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (nineteen years ago) link
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (nineteen years ago) link
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (nineteen years ago) link
― TOMBOT, Monday, 14 March 2005 18:47 (nineteen years ago) link
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (nineteen years ago) link
― RJG (RJG), Monday, 14 March 2005 18:50 (nineteen years ago) link
I'm in support of this. My 2011 macbook pro just kicked the bucket after very long service. I upgraded to a 2012 mbp for £90. I want to be able to watch my old DVDs and burn CDs.Apple annoy me when they unilaterally decide that you, the user, are done with certain formats or ways of doing things.I fell out with them when they closed Final Cut Pro and the associated apps and changed it to final cut X. I'd never trust them again and never bought an iPhone as a consequence.
― ringworm, Saturday, 4 May 2024 08:23 (one week ago) link
you could get a new superdrive for $80
― Humanitarian Pause (Tracer Hand), Saturday, 4 May 2024 09:52 (one week ago) link
That's a good thought. I've still got a very weighty 2007 iBook that I use for occasional DVD use.
I'd never trust them again and never bought an iPhone as a consequence.
On the positive side, Apple provides support and updates for their iPhones for a longer period than most of their competitors.
― Dr Drudge (Bob Six), Saturday, 4 May 2024 10:15 (one week ago) link
Yeah, I'd already replaced the superdrive once, the hd twice, the cooling fan once and the battery three times. I can do it all over again so long as I can find the spares.
― ringworm, Saturday, 4 May 2024 10:16 (one week ago) link
Apple provides support and updates for their iPhones for a longer period than most of their competitors
Fair point. My dad gave me his old iPhone 10 but it's still in a box. I'm typing on a Galaxy A6 that I paid off on contract years ago. I like the mini-jack and the sdcard slot; it's a glorified iPod. I didnt make it past 4th gen iPod. I started using my phone for music then.
― ringworm, Saturday, 4 May 2024 10:26 (one week ago) link
I don't hate Apple but I loved them at a point in time and then they left me to go and do bigger things 😭
― ringworm, Saturday, 4 May 2024 10:30 (one week ago) link
I remember when the super drive came out, it was like “this can do everything I need, I’ll never need anything else” lol
― calstars, Saturday, 4 May 2024 12:48 (one week ago) link
I still have and use my iPod for music. Its battery is fine
― sarahell, Saturday, 4 May 2024 15:32 (one week ago) link
They sound better than the phones imho
― calstars, Saturday, 4 May 2024 16:25 (one week ago) link
Almost bought one of those transparent mod refurb ones
― calstars, Saturday, 4 May 2024 16:26 (one week ago) link
absolute psycho shit
Meet the new iPad Pro: the thinnest product we’ve ever created, the most advanced display we’ve ever produced, with the incredible power of the M4 chip. Just imagine all the things it’ll be used to create. pic.twitter.com/6PeGXNoKgG— Tim Cook (@tim_cook) May 7, 2024
― 𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 13:15 (four days ago) link
whole lot of people angry about that commercial online due to the implication it's advocating throwing away traditional means of cultural production and cultural artifacts
honestly I think the ad agency people watched a bunch of those crush videos that get a lot of engagement on instagram/tiktok/etcand were thinking "we're compressing this all into the iPad"
― ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 13:30 (four days ago) link
(I think it's not a good ad)
wow terrible ad
― calstars, Wednesday, 8 May 2024 13:32 (four days ago) link
At least it's inspired by hydraulic press crushing videos instead of sexy feet crushing videos.
― papal hotwife (milo z), Wednesday, 8 May 2024 14:04 (four days ago) link
really upsetting ad
― brimstead, Wednesday, 8 May 2024 14:05 (four days ago) link
hahaha wow wtf were they thinking
― Humanitarian Pause (Tracer Hand), Wednesday, 8 May 2024 14:12 (four days ago) link
honestly made me hate apple in a visceral way that not even years of dumb icloud bugs could manage
― Humanitarian Pause (Tracer Hand), Wednesday, 8 May 2024 14:13 (four days ago) link
even the stablecoin techno optimist blue checks replying to that think it's bad
― 𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 14:14 (four days ago) link
otm
The very existence of this ad—all the hoops it had to go through in its creation before getting to the point where it was personally promoted by this CEO, all the people who thought 'yes, this is good'—says more than thousands of words could about how tech sees the world. https://t.co/tMrfrzsJ0n— Osita Nwanevu (@OsitaNwanevu) May 8, 2024
there's even a little animated character that looks up in horror and then is presumably crushed??
― Humanitarian Pause (Tracer Hand), Wednesday, 8 May 2024 14:20 (four days ago) link
Hasn't Apple's attitude toward creative people been "We will crush you and you will thank us" for like two decades at this point? It certainly feels that way, and it's not like I'm gonna stop using their products.
― Instead of create and send out, it pull back and consume (unperson), Wednesday, 8 May 2024 14:45 (four days ago) link
i always thought i'd find it impossibble to pivot away from using their products but my wife has successfully managed to do it relatively painlessly and i think i will try to follow her lead. awful, awful company.
― stirmonster, Wednesday, 8 May 2024 14:51 (four days ago) link
no it's been "here's to the dreamers" and everybody's cool and boppin around and expressing their own unique bohemian identities via apple products. apple famously said their mission isn't to make great computers it's to change the world. i mean whatever their mission is obviously to make a shitload of money but this ad is just a leeeetle bit inconsistent
xpost
― Humanitarian Pause (Tracer Hand), Wednesday, 8 May 2024 14:52 (four days ago) link
really wonder if apple will turn into a kodak in our lifetime
― 龜, Wednesday, 8 May 2024 15:07 (four days ago) link
they'll reach the 90s lows again until someone unveils the Futurama-style cryogenically preserved and reanimated Steve Jobs floating head
― ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 15:13 (four days ago) link
I could give up my iPhone for one of the clean Android phones but that's really just trading uncontrollable diarrhea for uncontrollable vomiting. Windows is a vast and baffling world, whenever I set a new one up for something I have to disable even more (Microsoft, not even third party) bloatware and garbage than with new Macs.
― papal hotwife (milo z), Wednesday, 8 May 2024 15:26 (four days ago) link
Maybe Linux nerds have been on to something this whole time.
feel like they could have done a better version of the crush ad by just crushing some apple desktops or macbooks. maybe crush tim cook too. but that'd be bad for the other apple products!
― 龜, Wednesday, 8 May 2024 15:28 (four days ago) link
crush u2
― brimstead, Wednesday, 8 May 2024 15:30 (four days ago) link
(The band)
Ha, I love it. But I'll watch hydraulic crush videos for hours already.
― Jeff, Wednesday, 8 May 2024 16:29 (four days ago) link
they're very popular!
― ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 17:22 (four days ago) link
https://www.youtube.com/watch?v=fPh64MGfcBM
― brimstead, Wednesday, 8 May 2024 17:44 (four days ago) link
I saw someone point out they could make this a good advert by playing it in reverse.
― 𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 20:05 (four days ago) link
Finally a replacement for "Lemmings" as the worst Apple ad ever.
― Elvis Telecom, Wednesday, 8 May 2024 20:12 (four days ago) link
Marques Brownlee reviews the new iPad, says...it's an iPad:
https://www.youtube.com/watch?v=-T0MGehwWvE
― Instead of create and send out, it pull back and consume (unperson), Wednesday, 8 May 2024 22:12 (four days ago) link
Read max had a good piece on that guy as the last tech blogger this week.
― 𝔠𝔞𝔢𝔨 (caek), Wednesday, 8 May 2024 22:26 (four days ago) link
I’m old and only recently noticed him but it’s nice to see someone who’s on the reviews beat who isn’t epic bacon or a weirdo devotee. Just letting me know if things work and are worth my time
― ɥɯ ︵ (°□°) (mh), Wednesday, 8 May 2024 23:06 (four days ago) link
i liked that iPad review, seemed pretty honest and not overly dramaticand, thankfully he stuck the product placement at the very end
― Nhex, Thursday, 9 May 2024 13:12 (three days ago) link
Finally a replacement for "Lemmings" as the worst Apple ad ever.― Elvis Telecom, Wednesday, May 8, 2024 4:12 PM (yesterday)
― Elvis Telecom, Wednesday, May 8, 2024 4:12 PM (yesterday)
Apple agrees...
https://adage.com/article/digital-marketing-ad-tech-news/apple-apologizes-ipad-pro-crushed-ad-it-missed-mark/2559321
https://www.nytimes.com/2024/05/09/technology/apple-ipad-ad-crush-apology.html
https://www.hollywoodreporter.com/business/digital/apple-apologizes-ipad-pro-crush-ad-criticism-1235895327/
― Lee626, Thursday, 9 May 2024 23:42 (three days ago) link
lol
― calstars, Thursday, 9 May 2024 23:46 (three days ago) link
I hate apple
― calstars, Thursday, 9 May 2024 23:47 (three days ago) link
In fairness, if an apple critic made that ad, I'd be thumbs up, so really can't fault apple for coming up with it first.
― Philip Nunez, Thursday, 9 May 2024 23:56 (three days ago) link
rip https://adage.com/article/digital-marketing-ad-tech-news/apple-apologizes-ipad-pro-crushed-ad-it-missed-mark/2559321
― 𝔠𝔞𝔢𝔨 (caek), Friday, 10 May 2024 00:41 (two days ago) link
“In fairness” are you really putting the customer on equal footing with apple corporation
― calstars, Friday, 10 May 2024 00:44 (two days ago) link
Fourteen years ago, many members of another community I was involved with saw the iPad as a huge innovation. For me, I felt that it was simply a consumption device to sell more content from the App Store.
I win.
― fajita seas, Friday, 10 May 2024 03:32 (two days ago) link
Conclusive
― calstars, Friday, 10 May 2024 04:07 (two days ago) link
I hate Apple and I don't think I've ever bought any of their products, but I can see what they were trying to do with the ad and it's actually quite funny how literally it sums up what the smartphone is right now, culturally and technically. I'd say it's a bad ad because it provides no illusion, just an uncomfortable brutal truth. Making music, films, pictures, drawing... what isn't done on the iPhone ?
― Nabozo, Friday, 10 May 2024 13:12 (two days ago) link
I barely touch an actual laptop or desktop outside of work and do pretty much everything at home on my iPad. Tablet good imo
― ɥɯ ︵ (°□°) (mh), Friday, 10 May 2024 16:32 (two days ago) link