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First off, let me say that I've been a Mac user for years. But lately I've been incredibly disappointed with their service.

I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.

Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.

So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.

The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.

So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.

She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.

I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.

So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.

jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (fourteen years ago) link



IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (fourteen years ago) link

ha ha ha!

The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (fourteen years ago) link

Gwyn named her kid Apple?

Aaron A., Friday, 4 March 2005 22:07 (fourteen years ago) link

I had just as bad customer service when I called about an issue with my ipod. Plus, as Tom had ranted about on another thread, i found their OS has been going downhill over the last few years. I've been using Mac for about 7 years now and am starting to get really sick of their bullshit. To this day thinking about the awful customer "support" i endured last year makes me so angry i want to sucker punch the next apple employee I see.

Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (fourteen years ago) link


cutty (mcutt), Friday, 4 March 2005 22:11 (fourteen years ago) link

pc companies aren't better tho. getting my hp fixed last fall was a nightmore.

hstencil (hstencil), Friday, 4 March 2005 22:11 (fourteen years ago) link

Gwyn named her kid Apple?

All too true.

Ned Raggett (Ned), Friday, 4 March 2005 22:11 (fourteen years ago) link

calling ILX for tech support works like a charm. :)

The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (fourteen years ago) link

The OS keeps getting better and better and they fixed our iBook well out of warranty for free, although my brother had some issues getting an LCD panel replaced. I've heard some tales of woe on the support front though. The OS is the best desktop OS by far, though.

Ed (dali), Friday, 4 March 2005 22:15 (fourteen years ago) link

haha i've decided that my next computer (which i have to buy this year) will be a mac because the few times i've dealt with apple tech support they've been nothing but helpful and responsive, which is way more than i can say for the no-name-pc-manufacturer jerkwads i'm dealing with right now.

jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (fourteen years ago) link

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (fourteen years ago) link

Maybe he doesn't have $60 to spare?

Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (fourteen years ago) link

good, smart jody

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (fourteen years ago) link

I sometimes wonder how Apple make any profit at all. For every computer they sell you, they seem to end up paying for two. The iBook Ed mentions used to be mine, and I was ready to throw it out because half of it wasn't working. It was also outside its guarantee period. But Ed and Suzy managed to get Apple to replace CD drive, keyboard, screen...

Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...

Momus (Momus), Friday, 4 March 2005 22:41 (fourteen years ago) link

i also immediately thought of gwentyh paltrow's child. how sad.

Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (fourteen years ago) link

It's like they say, Love the product, hate the service.

ffirehorse (firehorse), Friday, 4 March 2005 22:42 (fourteen years ago) link

how much for ibook battery, 3-4 years old?

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (fourteen years ago) link

I sometimes wonder how Apple make any profit at all.

That's why they charge you double upfront!

Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (fourteen years ago) link

Best decision I made computer wise was to buy my powerbook at John Lewis .: free two year extended warranty. Extended warranties/apple care are well worth it where laptops are concerned.

Ed (dali), Friday, 4 March 2005 22:43 (fourteen years ago) link

there's always the radio
*makes 'what me worry' gesture*

The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (fourteen years ago) link

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.

Shit, when the first warantee doesn't seem to work, why would I want to buy another one?

jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (fourteen years ago) link

I had problems with the Apple Store when I tried to order my iPod from them, but when I cancelled the order, they were very good about it. My iBook had one of the faulty logic boards, and they replaced it several times for free, in addition to doing some repairs which were apparently not supposed to be free. So I'm content with them.

But it does sound like you have a problem with your serial number, Jay.

Casuistry (Chris P), Saturday, 5 March 2005 00:00 (fourteen years ago) link

his problem with the serial number is that he probably never registered the durned thing.

cutty (mcutt), Saturday, 5 March 2005 00:06 (fourteen years ago) link

i also had a problem with entering my ipod's serial number on the website. but what happened to me was that i bought a "pre-owned" ipod from the apple store and when the original owner returned it the store, that serial number apparently got, um, voided or something. no matter; i went back to the apple store and the genius bar genius was happy to solve my problem.

jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (fourteen years ago) link

there's nothing more retarded i can think of, business-wise, than how the genius bar was closed for like 2 weeks before christmas this past year. good job, jobs! way to alienate your clientele!

tho when i was waiting there, i did see todd oldham.

hstencil (hstencil), Saturday, 5 March 2005 00:20 (fourteen years ago) link

yeah, the genius bar in Seattle closed during Christmas shopping mayhem. Major bummer. I have had nothing but good luck to this point with Apple. They've sent me 3 replacement remotes for my iPod, all at no cost to me, without me proving my others were damaged. Simple online form. Apple Care is essential for any Apple purchase. They recently replaced my iPod with a new one in about 20 minutes time at the Genius bar. Neither the remotes or iPod should have busted in the first place, but they did replace them with ease and very little questioning.

biznotic, Saturday, 5 March 2005 02:10 (fourteen years ago) link

ed OTM, about john lewis's one year warranty extension.

RJG (RJG), Saturday, 5 March 2005 02:36 (fourteen years ago) link

All apple products have a one year warranty and 90 day tech support, pretty standard in the computer industry. You want more, pay for more.

Ed (dali), Saturday, 5 March 2005 06:51 (fourteen years ago) link

I have gotten to the point where I just equate Apple with Audi and Volkswagen, great product, love it when it works, when it breaks, fuck yourself.

TOMBOT, Saturday, 5 March 2005 20:08 (fourteen years ago) link

Try getting your $300 back after paying for a repair they are now refunding everyone for (ibook logic board). Grrr. It pisses me off because at the time of my problems, they acted as if I was the only person encountering such difficulties, in spite of my reading otherwise on the internets. They are now claiming the repair that took them two tries to fix is not in their records.

amandasc, Saturday, 5 March 2005 20:38 (fourteen years ago) link

Most American PC manufacturers include 1 year of tech support.

Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (fourteen years ago) link

As a volkswagen driver with a dodgy fuel pump I feel that analogy.

Ed (dali), Saturday, 5 March 2005 22:21 (fourteen years ago) link

I've been using APPLE computers since 1985 and have never had a problem.

Orbit (Orbit), Sunday, 6 March 2005 21:02 (fourteen years ago) link

Exactly what Orbit said. And what Ed said regarding OSX--it's by far the best desktop OS, and nothing comes close.

My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.

I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.

don weiner, Sunday, 6 March 2005 23:22 (fourteen years ago) link

whoever has been using Apples since whenever and loves it can eat a dick.

the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.

I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.

Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS

TOMBOT, Monday, 14 March 2005 17:18 (fourteen years ago) link

Oh weird that post got completely chopped in half.


TOMBOT, Monday, 14 March 2005 17:21 (fourteen years ago) link

Fuck it.
Keeps mistaking the rest of my post for an HTML statement. Now it's lost to the ether. All computers are stupid and worthless, except that old LC & Quadra we had running 6.0.7 - 7.7, those were pretty stable builds as I recall.

My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.

TOMBOT, Monday, 14 March 2005 17:25 (fourteen years ago) link


TOMBOT, Monday, 14 March 2005 17:49 (fourteen years ago) link

In case anyone is wondering what this is all about, I have had "issues" with my laptop since purchasing it (A YEAR AGO, THINGS THAT COST $2000 SHOULDN'T DIE IN A YEAR), mainly that if I put it to sleep via either apple menu->sleep or by shutting the cover, I've got no better than a 50-50 chance the fucker will wake up again.

Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.

What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.

What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?

Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?

Allyzay, Monday, 14 March 2005 17:59 (fourteen years ago) link

As an aside, I noted that my computer was purchased a year ago, actually a year and 3 weeks, making it out of warranty now. Every. Single. Computer. I. Have. Ever. Owned.* Has. Done. This. Do they design computers to die at warranty, in general? Because it is not just me who has reported this ridiculous situation going on, and I'm starting to think that if this is going to be the case, wasting my money on a pricey computer with only a single year warranty is not worth the hassle, since all other brands have 3-4 year standard warranties, so at least I'll get 3 years out of it, instead of 1, before this message will self-destruct.

*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.

I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.

Allyzay, Monday, 14 March 2005 18:02 (fourteen years ago) link

although the best customer service story I have ever been witness to was in an Apple store, when our friend J0sh had a bunch of seemingly sensible questions about using X type of Mac as a server, they made sense to the rest of us, and the sales guy just blurted at him "YOU DON'T EVEN KNOW WHAT YOU'RE TALKING ABOUT"

And then kind of ran away????

That was pretty funny.

Allyzay, Monday, 14 March 2005 18:10 (fourteen years ago) link

I have a friend who just got a job repairing computers at Tekserve. He just started last week so I'm leery about hitting him up for favors, but the hitting up will be happening, oh yes it will. I would be happy to serve as an intermediate hitter-upper for your computer, Ally.

Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (fourteen years ago) link

I used to get the sleeping-no-wakey-wakey problem when I was using the last Photoshop build (pre-CS or whatever the newest is called) fairly heavily, but it fixed itself at some point. I have no idea what was going on or how/why it stopped happening.

milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (fourteen years ago) link

we just set up a netgear router modem! YfriggingAfriggingY!

nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (fourteen years ago) link

I am looking over the system 7 window I posted up above and trying to figure out what they've improved since then! Help!

TOMBOT, Monday, 14 March 2005 18:47 (fourteen years ago) link

The graphics. If you have to ask, you're obv. a Windows person.

sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (fourteen years ago) link


RJG (RJG), Monday, 14 March 2005 18:50 (fourteen years ago) link

ah if it's personal it's not the issue I'm thinking of :)

stet, Tuesday, 15 October 2019 18:02 (one month ago) link


𝔠𝔞𝔢𝔨 (caek), Wednesday, 16 October 2019 01:13 (one month ago) link

university IT sent a mail saying don't upgrade, first time I've seen that. I'm just annoyed that my system prefs say there's one update waiting, that I can't seem to just say no, not gonna do it.

L'assie (Euler), Wednesday, 16 October 2019 06:48 (one month ago) link

There’s a new update this morning, doesn’t look like it actually addresses any of the shit discussed here & elsewhere

gyac, Wednesday, 16 October 2019 06:51 (one month ago) link

yeah it's like a gig too, and it took a good while to install, must have had to do some extensive shit

j., Wednesday, 16 October 2019 06:54 (one month ago) link

I had multiple accounts before and there was never a problem. Even individual mails just will sometimes not load unless I quite the app and restart. It's really very poor!

― Li'l Brexit (Tracer Hand), Tuesday, October 15, 2019 6:18 PM (yesterday) bookmarkflaglink

Same here - i have 4 accounts in a ocnsolidated view but sometimes individual emails don't appear until I select the single account view. Really annoying professionally.
Also, I've had issues where emails i forward would appear as empty to those receiving them.

licorice oratorio (baaderonixx), Wednesday, 16 October 2019 07:59 (one month ago) link

euler, have a look at the man page for softwareupdate

j., Wednesday, 16 October 2019 19:44 (one month ago) link

share menu so full of junk!

Li'l Brexit (Tracer Hand), Wednesday, 16 October 2019 20:13 (one month ago) link

my wife’s iPhone 8 can no longer use mobile data. multiple restarts later still no dice. :/

Li'l Brexit (Tracer Hand), Thursday, 17 October 2019 07:32 (one month ago) link

Is she on Three? They’re down (to some extent).

Michael Jones, Thursday, 17 October 2019 08:11 (one month ago) link

"If your service is affected, click here for updates" ON YOUR PHONE THAT HAS NO INTERNET CONNECTION

koogs, Thursday, 17 October 2019 08:22 (one month ago) link

I’m having to restart my Apple TV every night since the last update because the streaming speed slows to a crawl and even navigating bogs down.

New iOS just bloated up everything with junk.

Wish I hadn’t bought so many music apps on iOS over the last year or it would be easier to look at one of the clean Android options.

Greta Van Show Feets BB (milo z), Thursday, 17 October 2019 08:27 (one month ago) link

ahhh it was Three!

Li'l Brexit (Tracer Hand), Thursday, 17 October 2019 09:17 (one month ago) link

thanks j! however when I run softwareupdate --list the Catalina update isn't listed, so I can't ignore it that way :(

L'assie (Euler), Thursday, 17 October 2019 10:16 (one month ago) link

huh, but it is prompting you via the system preferences app? the tag for the update should just be "macOS Catalina", maybe if you tell it to ignore it will even if it's not listed.

j., Friday, 18 October 2019 04:02 (one month ago) link

yes, under the apple on the left of the menu, next to system preferences it says "1 update". I just used softwareupdate to ignore macOSCatalina, and it didn't fail, but the "1 update" indicator hasn't changed. Under System Preferences, Software Update, Catalina is listed as an "upgrade" rather than an update, so maybe they've added some distinction to increase the pressure to update to Catalina?

L'assie (Euler), Friday, 18 October 2019 05:47 (one month ago) link

perhaps. it seems that even if you --ignore, software update will re-check and re-notify. so if you have the app open it might be accepting the ignore command and then checking again immediately? lol. try it with the app closed.

you can do an additional step to remove the notification from the system preferences dock icon, but you might have to do it again if you are in the habit of opening software update.


j., Friday, 18 October 2019 05:58 (one month ago) link

hmm I don't have the systems pref app open. just to be sure, I did the ignore again, and it's there under the apple menu.

I mean I don't care that much, it doesn't bug me to have a number on a list, I mean my mail icon currently says 58 comme d'hab so

L'assie (Euler), Friday, 18 October 2019 06:15 (one month ago) link

i have grown accustomed to the 1 for the bloated xcode update i am too lazy to clear space for from the app store, but if i get a second 1 on my dock it is too much grief

j., Friday, 18 October 2019 06:27 (one month ago) link

happily systems pref is not on my dock & there are no other numbers on my dock save the menacing email count

L'assie (Euler), Friday, 18 October 2019 06:36 (one month ago) link

I will never understand folks who leave email unopened to pile up into the hundreds - surely it’s the difference between giving it a cursory glance and literally never opening it before trashing it in a fit of guilt. I have like 4000 messages in my inbox but no red dot.

an incoherent crustacean (MatthewK), Friday, 18 October 2019 06:40 (one month ago) link

my emails marked as unread are not indeed unread, but instead serve as a to-do list: these are mails asking me to do something. Since I have to reply to say that I've done the task, once I've done it, keeping them in my mailbox as unread works well.

L'assie (Euler), Friday, 18 October 2019 07:17 (one month ago) link

i have a similar system but have ongoing anxiety that i've accidentally clicked on an email to read it, not dealt with it, but forgotten to reflag it as unread

occasionally i've half-heartedly attempted to use 'flag' email as a way of keeping on top of to-dos but it appears to have the effect of making those emails even more forgettable

Li'l Brexit (Tracer Hand), Friday, 18 October 2019 08:02 (one month ago) link

loving the way that the apple podcast app now crashes every single time i start listening to a new podcast, thx tim cook

expedited frictionless convergences (bizarro gazzara), Friday, 18 October 2019 08:04 (one month ago) link

ah - I have done that myself at various stages but I just hate that narcissist attention seeking dot so much that I open everything and accept the occasional failure to follow thru

an incoherent crustacean (MatthewK), Friday, 18 October 2019 08:06 (one month ago) link

same here - unread for me means still to be adressed

licorice oratorio (baaderonixx), Friday, 18 October 2019 08:13 (one month ago) link

> I will never understand folks who leave email unopened to pile up into the hundreds

you haven't been subscribed to a github mailing list that sends a message every single time someone in your group changes anything (1279 unread). or to a jenkins mailing list that emails a message every single time one of the 300 builds passes, or fails (1416 unread). (and 203 unread from aws, not even sure what those are. "alarm notifications").

koogs, Friday, 18 October 2019 13:15 (one month ago) link

for those I'd build a rule which dumps them in a separate mailbox and tags them "read" so I can just dip in when I need, or deletes those matching "alarm" in subject.
My mail software currently has a complete archive going back to 1995 - I am pretty ruthless about organising it all. I suppose it must be about half a million messages now.

an incoherent crustacean (MatthewK), Friday, 18 October 2019 14:01 (one month ago) link

how many of those are from your mom

j., Friday, 18 October 2019 14:46 (one month ago) link

my stance is if I delete an email that was important someone will eventually send another email

president of deluded fruitcakes anonymous (silby), Friday, 18 October 2019 15:51 (one month ago) link

go with god

Li'l Brexit (Tracer Hand), Friday, 18 October 2019 15:55 (one month ago) link

it's all robots nowadays anyway, they're always sending another emails

j., Friday, 18 October 2019 15:59 (one month ago) link

iphone11 froze up when trying to update. had to contact apple support, did not know about this way of forcing it to shut down: tap the volume up, then the volume down, then hold the power button.
Hoping the update fixed issue where I now have to manually reconnect bluetooth in my car every time, but I'm not holding my breath on that.

A True White Kid that can Jump (Granny Dainger), Friday, 18 October 2019 16:56 (one month ago) link

how many of those are from your mom
just the ones with ALL CAPS SUBJECT LINES

an incoherent crustacean (MatthewK), Friday, 18 October 2019 21:26 (one month ago) link

moms, still great at sorting

j., Friday, 18 October 2019 21:28 (one month ago) link


I know what’s important

American Fear of Pranksterism (Ed), Friday, 18 October 2019 22:36 (one month ago) link

*hives erupt on face*

an incoherent crustacean (MatthewK), Friday, 18 October 2019 22:46 (one month ago) link

damn, I think that beats another ilxor I will not name who also has tens of thousands

mh, Saturday, 19 October 2019 01:03 (one month ago) link

fwiw, if you have bluetooth headphones connected to your phone, the download option is greyed out on Software Update.

I remembered this today, but I was on wifi with my phone on the charger a couple weeks ago and couldn't figure out wtf was going on. It mentions those two factors but says nothing about bluetooth!

mh, Monday, 28 October 2019 19:40 (one month ago) link

lol that's insane

this is more I Hate My Fat Fingers but I accidentally swiped leftwards across a thread in messages that goes back to like 2006, with photos of my godkids that I prob didn't remember to save. There was a dialog box I assumed said "do you really want to delete" but evidently it said "wtf r u kidding me" because despite my tapping 'no' it deleted the thread anyway.

Because I have messages in the cloud I could jump into the message app and see it disappear from my watch (and presumably when I get home my mac too) and because I backup the phone to icloud I guess I can't recover it from there either, so I guess it's gone for good. Ah well.

btw hoonja doonja of note: https://github.com/cormiertyshawn895/Retroactive

sktsh, Friday, 1 November 2019 11:34 (one month ago) link

I would live an easy way to run a few 32 bit apps. Is parallels the only way?

dan selzer, Friday, 1 November 2019 11:58 (one month ago) link

might just dual boot mojave if i can be bothered. for now i'm not upgrading

Nhex, Friday, 1 November 2019 12:51 (one month ago) link

I’m not sure if this is a Catalina related thing or if I am just noticing it but the interaction between my crappy external monitor, apples approach to type rendering and the Apple Japanese IME means it’s impossible to read the kanji selection menu and type in Japanese on the external monitor.

Seems like the solution is suck it up or by a monitor with a retina equivalent resolution.

American Fear of Pranksterism (Ed), Wednesday, 13 November 2019 22:13 (three weeks ago) link

iirc Catalina ditches subpixel anti-aliasing

an incoherent crustacean (MatthewK), Thursday, 14 November 2019 01:29 (three weeks ago) link

yes it does, and i can't tell if i got used to it or if they did some further tweaking since they first removed it, because i don't remember what the blissful days of having it were like anymore

j., Thursday, 14 November 2019 03:01 (three weeks ago) link

it was such a cool hack back in the day, I remember seeing it for the first time and it was like whoa, triple resolution!

an incoherent crustacean (MatthewK), Thursday, 14 November 2019 03:42 (three weeks ago) link

two weeks pass...

iOS Mail continues to be utter trash

Li'l Brexit (Tracer Hand), Friday, 29 November 2019 16:13 (one week ago) link

'filter by unread' i.e. easily the most useful button in Mail now only works after hitting it a couple of times

new mails often don't show up in individual mailboxes but only in All Mailboxes, or vice versa, many minutes after the push notification has arrived

on Desktop everything is fine

Li'l Brexit (Tracer Hand), Friday, 29 November 2019 16:15 (one week ago) link

Yes. Mail functionality is less intuitive and efficient in 13 eg moving emails.

App store updating has also been revised by chimpanzees.

lefal junglist platton (wtev), Friday, 29 November 2019 17:32 (one week ago) link

insane. tap “today” then tap the picture of your face.

Li'l Brexit (Tracer Hand), Friday, 29 November 2019 17:39 (one week ago) link

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