I HATE APPLE

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First off, let me say that I've been a Mac user for years. But lately I've been incredibly disappointed with their service.

I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.

Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.

So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.

The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.

So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.

She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.

I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.

So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.

jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (fifteen years ago) link

http://a.relaunch.focus.de/img/gen/F/V/HBFVO8VgWyC_Pxgen_rc_Ax216,180x216+18+0.jpg

WHAT DID HE EVER DO TO YOU??????????

IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (fifteen years ago) link

ha ha ha!

The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (fifteen years ago) link

Gwyn named her kid Apple?

Aaron A., Friday, 4 March 2005 22:07 (fifteen years ago) link

I had just as bad customer service when I called about an issue with my ipod. Plus, as Tom had ranted about on another thread, i found their OS has been going downhill over the last few years. I've been using Mac for about 7 years now and am starting to get really sick of their bullshit. To this day thinking about the awful customer "support" i endured last year makes me so angry i want to sucker punch the next apple employee I see.

Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (fifteen years ago) link

TRY CALLING MICROSOFFT FOR SUPPORT THX

cutty (mcutt), Friday, 4 March 2005 22:11 (fifteen years ago) link

pc companies aren't better tho. getting my hp fixed last fall was a nightmore.

hstencil (hstencil), Friday, 4 March 2005 22:11 (fifteen years ago) link

Gwyn named her kid Apple?

All too true.

Ned Raggett (Ned), Friday, 4 March 2005 22:11 (fifteen years ago) link

calling ILX for tech support works like a charm. :)

The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (fifteen years ago) link

The OS keeps getting better and better and they fixed our iBook well out of warranty for free, although my brother had some issues getting an LCD panel replaced. I've heard some tales of woe on the support front though. The OS is the best desktop OS by far, though.

Ed (dali), Friday, 4 March 2005 22:15 (fifteen years ago) link

haha i've decided that my next computer (which i have to buy this year) will be a mac because the few times i've dealt with apple tech support they've been nothing but helpful and responsive, which is way more than i can say for the no-name-pc-manufacturer jerkwads i'm dealing with right now.

jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (fifteen years ago) link

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (fifteen years ago) link

Maybe he doesn't have $60 to spare?

Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (fifteen years ago) link

good, smart jody

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (fifteen years ago) link

I sometimes wonder how Apple make any profit at all. For every computer they sell you, they seem to end up paying for two. The iBook Ed mentions used to be mine, and I was ready to throw it out because half of it wasn't working. It was also outside its guarantee period. But Ed and Suzy managed to get Apple to replace CD drive, keyboard, screen...

Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...

Momus (Momus), Friday, 4 March 2005 22:41 (fifteen years ago) link

i also immediately thought of gwentyh paltrow's child. how sad.

Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (fifteen years ago) link

It's like they say, Love the product, hate the service.

ffirehorse (firehorse), Friday, 4 March 2005 22:42 (fifteen years ago) link

how much for ibook battery, 3-4 years old?

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (fifteen years ago) link

I sometimes wonder how Apple make any profit at all.

That's why they charge you double upfront!

Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (fifteen years ago) link

Best decision I made computer wise was to buy my powerbook at John Lewis .: free two year extended warranty. Extended warranties/apple care are well worth it where laptops are concerned.

Ed (dali), Friday, 4 March 2005 22:43 (fifteen years ago) link

there's always the radio
*makes 'what me worry' gesture*

The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (fifteen years ago) link

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.

Shit, when the first warantee doesn't seem to work, why would I want to buy another one?

jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (fifteen years ago) link

I had problems with the Apple Store when I tried to order my iPod from them, but when I cancelled the order, they were very good about it. My iBook had one of the faulty logic boards, and they replaced it several times for free, in addition to doing some repairs which were apparently not supposed to be free. So I'm content with them.

But it does sound like you have a problem with your serial number, Jay.

Casuistry (Chris P), Saturday, 5 March 2005 00:00 (fifteen years ago) link

his problem with the serial number is that he probably never registered the durned thing.

cutty (mcutt), Saturday, 5 March 2005 00:06 (fifteen years ago) link

i also had a problem with entering my ipod's serial number on the website. but what happened to me was that i bought a "pre-owned" ipod from the apple store and when the original owner returned it the store, that serial number apparently got, um, voided or something. no matter; i went back to the apple store and the genius bar genius was happy to solve my problem.

jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (fifteen years ago) link

there's nothing more retarded i can think of, business-wise, than how the genius bar was closed for like 2 weeks before christmas this past year. good job, jobs! way to alienate your clientele!

tho when i was waiting there, i did see todd oldham.

hstencil (hstencil), Saturday, 5 March 2005 00:20 (fifteen years ago) link

yeah, the genius bar in Seattle closed during Christmas shopping mayhem. Major bummer. I have had nothing but good luck to this point with Apple. They've sent me 3 replacement remotes for my iPod, all at no cost to me, without me proving my others were damaged. Simple online form. Apple Care is essential for any Apple purchase. They recently replaced my iPod with a new one in about 20 minutes time at the Genius bar. Neither the remotes or iPod should have busted in the first place, but they did replace them with ease and very little questioning.

biznotic, Saturday, 5 March 2005 02:10 (fifteen years ago) link

ed OTM, about john lewis's one year warranty extension.

RJG (RJG), Saturday, 5 March 2005 02:36 (fifteen years ago) link

All apple products have a one year warranty and 90 day tech support, pretty standard in the computer industry. You want more, pay for more.

Ed (dali), Saturday, 5 March 2005 06:51 (fifteen years ago) link

I have gotten to the point where I just equate Apple with Audi and Volkswagen, great product, love it when it works, when it breaks, fuck yourself.

TOMBOT, Saturday, 5 March 2005 20:08 (fifteen years ago) link

Try getting your $300 back after paying for a repair they are now refunding everyone for (ibook logic board). Grrr. It pisses me off because at the time of my problems, they acted as if I was the only person encountering such difficulties, in spite of my reading otherwise on the internets. They are now claiming the repair that took them two tries to fix is not in their records.

amandasc, Saturday, 5 March 2005 20:38 (fifteen years ago) link

Most American PC manufacturers include 1 year of tech support.

Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (fifteen years ago) link

As a volkswagen driver with a dodgy fuel pump I feel that analogy.

Ed (dali), Saturday, 5 March 2005 22:21 (fifteen years ago) link

I've been using APPLE computers since 1985 and have never had a problem.

Orbit (Orbit), Sunday, 6 March 2005 21:02 (fifteen years ago) link

Exactly what Orbit said. And what Ed said regarding OSX--it's by far the best desktop OS, and nothing comes close.

My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.

I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.

don weiner, Sunday, 6 March 2005 23:22 (fifteen years ago) link

whoever has been using Apples since whenever and loves it can eat a dick.

the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.

I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.

Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS

TOMBOT, Monday, 14 March 2005 17:18 (fifteen years ago) link

Oh weird that post got completely chopped in half.

...OS

TOMBOT, Monday, 14 March 2005 17:21 (fifteen years ago) link

Fuck it.
Keeps mistaking the rest of my post for an HTML statement. Now it's lost to the ether. All computers are stupid and worthless, except that old LC & Quadra we had running 6.0.7 - 7.7, those were pretty stable builds as I recall.

My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.

TOMBOT, Monday, 14 March 2005 17:25 (fifteen years ago) link

HALCYON DAYS
http://oit.uta.edu/desktop/energystar/mac_files/OS_7_Control_Panels.JPG

TOMBOT, Monday, 14 March 2005 17:49 (fifteen years ago) link

In case anyone is wondering what this is all about, I have had "issues" with my laptop since purchasing it (A YEAR AGO, THINGS THAT COST $2000 SHOULDN'T DIE IN A YEAR), mainly that if I put it to sleep via either apple menu->sleep or by shutting the cover, I've got no better than a 50-50 chance the fucker will wake up again.

Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.

What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.

What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?

Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?

Allyzay, Monday, 14 March 2005 17:59 (fifteen years ago) link

As an aside, I noted that my computer was purchased a year ago, actually a year and 3 weeks, making it out of warranty now. Every. Single. Computer. I. Have. Ever. Owned.* Has. Done. This. Do they design computers to die at warranty, in general? Because it is not just me who has reported this ridiculous situation going on, and I'm starting to think that if this is going to be the case, wasting my money on a pricey computer with only a single year warranty is not worth the hassle, since all other brands have 3-4 year standard warranties, so at least I'll get 3 years out of it, instead of 1, before this message will self-destruct.

*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.

I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.

Allyzay, Monday, 14 March 2005 18:02 (fifteen years ago) link

although the best customer service story I have ever been witness to was in an Apple store, when our friend J0sh had a bunch of seemingly sensible questions about using X type of Mac as a server, they made sense to the rest of us, and the sales guy just blurted at him "YOU DON'T EVEN KNOW WHAT YOU'RE TALKING ABOUT"

And then kind of ran away????

That was pretty funny.

Allyzay, Monday, 14 March 2005 18:10 (fifteen years ago) link

I have a friend who just got a job repairing computers at Tekserve. He just started last week so I'm leery about hitting him up for favors, but the hitting up will be happening, oh yes it will. I would be happy to serve as an intermediate hitter-upper for your computer, Ally.

Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (fifteen years ago) link

I used to get the sleeping-no-wakey-wakey problem when I was using the last Photoshop build (pre-CS or whatever the newest is called) fairly heavily, but it fixed itself at some point. I have no idea what was going on or how/why it stopped happening.

milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (fifteen years ago) link

we just set up a netgear router modem! YfriggingAfriggingY!

nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (fifteen years ago) link

I am looking over the system 7 window I posted up above and trying to figure out what they've improved since then! Help!

TOMBOT, Monday, 14 March 2005 18:47 (fifteen years ago) link

The graphics. If you have to ask, you're obv. a Windows person.

sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (fifteen years ago) link

graphics?

RJG (RJG), Monday, 14 March 2005 18:50 (fifteen years ago) link

Yeah, that's the one. Mine's 15" though.

Comments suggest that some steps can be skipped and that you can thread thin wire behind the batteries to break the glue rather than using chemicals but...

Pity the design genius of Apple doesn't stretch to fixability.

koogs, Monday, 21 September 2020 06:28 (four weeks ago) link

My 2014-15 MBP-15-Retina battery is also on the way out (900+ recharge cycles, tends to shut down if you tax it with anything more strenuous than web-surfing when it's below 60%). The tutorial I saw was 55 steps... to *remove* the old one. I have zero confidence I could do it myself. I tried to isolate the display issue with my old Toshiba W8.1 laptop (bought spring 2013, retired when I got the Mac) to see if I could get it working as a backup for the kids; it's still in bits under the bed several weeks later.

Β£200 to keep this thing going until the last MacOS update it receives (should be good for a couple after Big Sur, right?) seems acceptable. But not yet.

Michael Jones, Monday, 21 September 2020 10:01 (four weeks ago) link

The fixit tutorial seems to be several steps above and beyond, possibly in the name of caution/overkill. The OWC (video) tutorial still seems like a pain, but doesn't contain nearly as many steps:

https://www.youtube.com/watch?v=Lue6lVWhh4o

The biggest concern seems to be care/handling of the battery. There is no way to know how stuck on there it is after so many years, so yeah, may take some time/work/caution. Second after that are the number of connections, but I've changed out my hard drive before and that part doesn't seem nearly as concerning. Last are the screws, which are tiny but which are just screws. I have a compatible screwdriver set already, but if I got a kit it would come with new ones, I guess.

I'm leaning toward going through the authorized rep. $200 vs. $90 is not a terrible difference for such an important component (and potentially problematic and def. PIA DIY project).

Josh in Chicago, Monday, 21 September 2020 12:58 (four weeks ago) link

I think 5-6 years life on any laptop is decent enough nowadays

Nhex, Monday, 21 September 2020 13:06 (four weeks ago) link

Again, not talking about the laptop. Laptop is fine! It's the battery. Seems silly to replace a laptop for the battery, it's a bit like replacing a car for new tires.

Josh in Chicago, Monday, 21 September 2020 13:19 (four weeks ago) link

A few points: lithium polymer batteries can catch fire if they are pierced. The Apple repair job is more or less guaranteed not to wreck your machine. Exposure to major solvents is not a healthy thing to do. And you’ve no way of knowing if the third party battery has the same actual capacity as the original part.
I repair the shit out of MacBooks all the time but I would hesitate before tackling a glued in battery. Check it out on ifixit and YouTube first hey.

assert (MatthewK), Monday, 21 September 2020 13:38 (four weeks ago) link

I think 5-6 years life on any laptop is decent enough nowadays
I would like to agree but unfortunately they stopped making good laptops 5-6 years ago, which is why I’m still using 2013 hardware.

π” π”žπ”’π”¨ (caek), Monday, 21 September 2020 14:02 (four weeks ago) link

What’s a major solvent?

π” π”žπ”’π”¨ (caek), Monday, 21 September 2020 14:03 (four weeks ago) link

caek, you're making me feel bad for not replacing the keyboard myself (and the battery along with it), but when I revisit this dude's guide, my stance is still 'fuck it, I'm glad I dished out an extra 150 (Canuck) bucks':

https://www.youtube.com/watch?v=iXJBAlM32NY

pomenitul, Monday, 21 September 2020 14:10 (four weeks ago) link

Some years ago I looked into upgrading the CPU of our MacAir. Everyone said it was impossible except this one dude I found online with an epic instructional video involving solvents, soldering, the whole deal. The video itself was I want to say 90 minutes at least, and super intricate. I immediately thought, who the fuck would do this? So I read the comments and people were indeed asking, hold up, how in the world did you get these skills? Turns out the dude was a former Apple factory employee from China. I figured if it was a PIA for him (however achievable) then no way would I even consider it.

Josh in Chicago, Monday, 21 September 2020 14:38 (four weeks ago) link

my new air seems good

All cars are bad (Euler), Monday, 21 September 2020 15:35 (four weeks ago) link

i've shared this guy's videos before. great lad

http://www.youtube.com/channel/UCl2mFZoRqjw_ELax4Yisf6w

π” π”žπ”’π”¨ (caek), Monday, 21 September 2020 16:34 (four weeks ago) link

What’s a major solvent?
Anything other than water or ethanol - acetone, xylene, naphtha, DMSO. They're all carcinogens to varying extents. It's not a technical term tho, just an adjective I chose.

assert (MatthewK), Monday, 21 September 2020 20:55 (four weeks ago) link

I mean don’t huff it but acetone is a household chemical. I don’t think there’s much additional personal risk from using it in these amounts one time in a world where people drive cars and use bleach.

π” π”žπ”’π”¨ (caek), Monday, 21 September 2020 23:14 (four weeks ago) link

I stand corrected on acetone - years of working in labs have given me a dread of all the solvents we used to work with happily on the bench, and later found out to be major health risks (formalin, xylene etc), so I over-generalised.

assert (MatthewK), Tuesday, 22 September 2020 01:28 (four weeks ago) link

ach, formalin's not a solvent but you know what I mean. Just remembered all the tissue clearing I did with chloroform too, sitting next to the wax embedding gear on a sunny afternoon.

assert (MatthewK), Tuesday, 22 September 2020 01:29 (four weeks ago) link

Sent my old iPhone 7 back to apple fo get a battery replacement and I’d say the new battery has about 75 pct of the capacity of one that comes with a new phone (though batttery health shows 100 pct unsurprisingly)

calstars, Tuesday, 29 September 2020 10:22 (three weeks ago) link

maybe let it run down to zero a couple times to dial it in - battery estimation is an inexact science, especially with a new one.

assert (MatthewK), Tuesday, 29 September 2020 10:33 (three weeks ago) link

i'm using my iphone 6s as a webcam, it's very nice!

π” π”žπ”’π”¨ (caek), Tuesday, 29 September 2020 17:56 (three weeks ago) link

What software are you using to do that? I tried to get my old 6s running with CamTwist on my MacBook, but nothing shows up.

beard papa, Thursday, 1 October 2020 18:33 (two weeks ago) link

Camo

https://www.benkuhn.net/vc/

π” π”žπ”’π”¨ (caek), Thursday, 1 October 2020 18:46 (two weeks ago) link

40 € a year?

All cars are bad (Euler), Thursday, 1 October 2020 20:01 (two weeks ago) link

It's recurring? Didn't see that. There are other apps, too, but I feel like our phone already gets abused enough daily without turning it into a constant video conferencing driver.

Nhex, Thursday, 1 October 2020 21:30 (two weeks ago) link

yeah it's $$ but i have sympathy for the view that subscription is really the only way to make indie development work these days, and $0.99 is not going to cut it for a team. also my work pays for mine hahaha.

π” π”žπ”’π”¨ (caek), Thursday, 1 October 2020 22:24 (two weeks ago) link

fwiw I ended up going the official route for a battery replacement. $199 all in, including tax and shipping to my home and includes for the sake of simplicity a new keyboard, trackpad etc is better than the DIY route which would have cost $90 plus tax and shipping, plus might have blown up. They are already a day past the work estimate though.

Josh in Chicago, Thursday, 1 October 2020 23:00 (two weeks ago) link

I will say the repair process is starting to make me a little irrationally angry. I dropped the computer off on Sunday, they gave me a completion estimate for September 30th. The last automated update I got was first thing in the morning on the 29th which said the repair was in progress. Having looked into this I know for a fact the repair as they do it, just replacing that whole part of the computer, does not take days, so I'm getting a little impatient, even though getting it back by now would still have been pretty fast.

Josh in Chicago, Friday, 2 October 2020 17:52 (two weeks ago) link

Ok, all I wanted from these ding dongs was a new battery. Now I get a vague email claiming that they want authorization to do a new repair, this one costing not $199, but $999 (!), plus tax. It's unclear what the problem is, at least until I speak to them, but it might involve changes I made to the computer, which include putting in a new hard drive and adding RAM. Yet that should have absolutely nothing to do with a $1,000 repair, since there was nothing wrong with those parts of the computer, I just wanted a new battery! Either way, as if I would pay $1,000 to repair a 5-year-old MacBook. But now I'm forced to wait for the stupid store to open just for the satisfaction of yelling at a human.

Josh in Chicago, Saturday, 3 October 2020 12:57 (two weeks ago) link

Easy tiger

calstars, Saturday, 3 October 2020 13:00 (two weeks ago) link

Pfft, if you can't get mad after bringing in a computer for a new battery then hearing back that not only did they not put in a new battery, now they want to charge you several hundred dollars more for an unspecified repair, essentially totaling the cost of a new computer, then I guess you can't get mad at anything. I feel bad for the suckers that get messages like this and okay the repair.

Josh in Chicago, Saturday, 3 October 2020 13:13 (two weeks ago) link

that is fucking insane and I am sorry for suggesting the official repair was a better idea

assert (MatthewK), Saturday, 3 October 2020 13:18 (two weeks ago) link

okay, I just got off the phone with Apple, and in some ways it makes perfect sense and is also crazier than it seems. a while back I installed a hard drive and some RAM myself with generic, non-Apple components. Apple, however, whenever they so much as do anything beyond opening up a computer, automatically adds a 90-day work guarantee to whatever repairs or changes they make. But because there were non-Apple components I installed in the machine, Apple would not/could not invoke its 90-day work warranty. So that $1,000 quote was in essence a fee for replacing my perfectly good hard drive and perfectly good RAM with Apple versions of that hard drive and RAM so that Apple could add that 90-day warranty to its work, in this case simply replacing my battery. Long story short, they will not replace my battery - or essentially do anything to my computer, ever, even though it is out of warranty and I want to give them my money - unless I have Apple replace my hard drive and RAM with Apple products.

Josh in Chicago, Saturday, 3 October 2020 14:48 (two weeks ago) link

wow, that is super obnoxious

Nhex, Saturday, 3 October 2020 16:35 (two weeks ago) link

okay, so I now have some cash, and want to buy a new laptop. should i continue to wait until Apple unveils these ARM machines or just plunge in...

tbh i'm working on a 2013 13" MBP and it served my needs well until a year or so agoβ€” i've started needing to utilize InDesign and Acrobat a lot more for work and other purposes, and the machine simply cannot keep up with my commands at this point.

other than this, I'm mostly using it to write, download/listen to/manage my digital music files, as well as teach seminars and such.

i know i asked about this over the summer, but thought it wise to ask again, since things might have changed? anyway, i'm sorry i'm such a clueless idiot about this stuff, i just don't have time to parse through all these reviews that litter the internet.

healthy cocaine off perfect butts (the table is the table), Monday, 5 October 2020 14:39 (two weeks ago) link

and thanks in advance for any help!

healthy cocaine off perfect butts (the table is the table), Monday, 5 October 2020 14:40 (two weeks ago) link

I would wait if you can, they've said they will introduce the first ARM laptop before the year's out and it will probably be a 13 incher.

calstars, Monday, 5 October 2020 15:09 (two weeks ago) link

i'd wait as well, unless you have specific needs for Intel

Nhex, Monday, 5 October 2020 15:23 (two weeks ago) link

Go for used, every time. The depreciation is insane on these things. At least with recent generations the RAM is on the motherboard and the chance of a non Apple SSD is very low, so you won’t run into the scenario you’re in now. That said, the SSDs can be third party upgraded up until a few years ago.

assert (MatthewK), Monday, 5 October 2020 17:08 (two weeks ago) link

Thanks y'all. Going to put some dough aside for the purpose. I appreciate it!

healthy cocaine off perfect butts (the table is the table), Monday, 5 October 2020 18:18 (two weeks ago) link

Thread title does not deliver

DT, Monday, 5 October 2020 23:47 (two weeks ago) link

In waiting for arm but it i depended on a specific non apple big application like indesign I would wait to hear there plans and err on the side of getting an intel. And yeah used is a pretty good deal on macs these days (better than it used to be, and I can only imagine that gets even better as the impending arm transition drives used intel Mac prices down).

π” π”žπ”’π”¨ (caek), Tuesday, 6 October 2020 00:09 (two weeks ago) link

Thanks again for the advice, all. I ended up plunking down for one of the newer, faster Airs, refurbished (of course). With my education discount and AppleCare plus tax, turned out to be $1400. Arrives on Wednesday. Will report back!

healthy cocaine off perfect butts (the table is the table), Monday, 12 October 2020 15:08 (one week ago) link

I've started using Spaces and just switched to a new MacBook. Why is the dock now showing only on my main workspace and not the others? I can't find this setting anywhere in preferences for mission control or dock. Googling finds no answer. What's going on??

Alba, Tuesday, 13 October 2020 13:21 (one week ago) link

Oh, I figured it out. I was creating new workspaces (or are they called desktops?) by dragging the apps up there in Mission Control. That creates them in full screen mode, in which you can't see the dock unless you do some weird double-swipe manoeuvre that I'm completely unable to replicate except by chance. More zoom window, less full screen window is the answer for me.

Alba, Tuesday, 13 October 2020 13:59 (one week ago) link

This shit shouldn't be this hard, even for an ageing doofus like me.

Alba, Tuesday, 13 October 2020 13:59 (one week ago) link

They are called Spaces but named Desktop 1, Desktop 2, Desktop 3, etc. (Thanks Apple.)

Nhex, Tuesday, 13 October 2020 14:05 (one week ago) link

At home I prefer a deskspace over something like a worktop. But on the road I’m all about purpose-driven stacked control views, separated by spaces

calstars, Tuesday, 13 October 2020 14:36 (one week ago) link

I’ve been a Mac guy forever and still have never used Spaces.

DJI, Tuesday, 13 October 2020 15:02 (one week ago) link

I use a lot of spaces, one for each writing project that I'm actively working on, plus one for mail, calendar, bibliography manager, another for browser. I would not want to do without it, even though the old 3x3 grid version was better.

All cars are bad (Euler), Tuesday, 13 October 2020 15:04 (one week ago) link

Long time user of Spaces - especially so now that I work from home and only have one monitor. ILX gets its own space.

beard papa, Friday, 16 October 2020 19:58 (four days ago) link

Maybe I should try it out.

DJI, Friday, 16 October 2020 21:33 (four days ago) link


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