I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.
Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.
So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.
The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.
So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.
She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.
I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.
So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.
― jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (nineteen years ago) link
WHAT DID HE EVER DO TO YOU??????????
― IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:07 (nineteen years ago) link
― Aaron A., Friday, 4 March 2005 22:07 (nineteen years ago) link
― Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (nineteen years ago) link
― cutty (mcutt), Friday, 4 March 2005 22:11 (nineteen years ago) link
― hstencil (hstencil), Friday, 4 March 2005 22:11 (nineteen years ago) link
All too true.
― Ned Raggett (Ned), Friday, 4 March 2005 22:11 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (nineteen years ago) link
― cutty (mcutt), Friday, 4 March 2005 22:13 (nineteen years ago) link
― Ed (dali), Friday, 4 March 2005 22:15 (nineteen years ago) link
― jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (nineteen years ago) link
― Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (nineteen years ago) link
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (nineteen years ago) link
Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...
― Momus (Momus), Friday, 4 March 2005 22:41 (nineteen years ago) link
― Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (nineteen years ago) link
― ffirehorse (firehorse), Friday, 4 March 2005 22:42 (nineteen years ago) link
― adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (nineteen years ago) link
That's why they charge you double upfront!
― Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (nineteen years ago) link
― Ed (dali), Friday, 4 March 2005 22:43 (nineteen years ago) link
― The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (nineteen years ago) link
Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.
Shit, when the first warantee doesn't seem to work, why would I want to buy another one?
― jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (nineteen years ago) link
But it does sound like you have a problem with your serial number, Jay.
― Casuistry (Chris P), Saturday, 5 March 2005 00:00 (nineteen years ago) link
― cutty (mcutt), Saturday, 5 March 2005 00:06 (nineteen years ago) link
― jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (nineteen years ago) link
tho when i was waiting there, i did see todd oldham.
― hstencil (hstencil), Saturday, 5 March 2005 00:20 (nineteen years ago) link
― biznotic, Saturday, 5 March 2005 02:10 (nineteen years ago) link
― RJG (RJG), Saturday, 5 March 2005 02:36 (nineteen years ago) link
― Ed (dali), Saturday, 5 March 2005 06:51 (nineteen years ago) link
― TOMBOT, Saturday, 5 March 2005 20:08 (nineteen years ago) link
― amandasc, Saturday, 5 March 2005 20:38 (nineteen years ago) link
― Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (nineteen years ago) link
― Ed (dali), Saturday, 5 March 2005 22:21 (nineteen years ago) link
― Orbit (Orbit), Sunday, 6 March 2005 21:02 (nineteen years ago) link
My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.
I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.
― don weiner, Sunday, 6 March 2005 23:22 (nineteen years ago) link
the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.
I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.
Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS
― TOMBOT, Monday, 14 March 2005 17:18 (nineteen years ago) link
...OS
― TOMBOT, Monday, 14 March 2005 17:21 (nineteen years ago) link
My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.
― TOMBOT, Monday, 14 March 2005 17:25 (nineteen years ago) link
― TOMBOT, Monday, 14 March 2005 17:49 (nineteen years ago) link
Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.
What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.
What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?
Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?
― Allyzay, Monday, 14 March 2005 17:59 (nineteen years ago) link
*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.
I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.
― Allyzay, Monday, 14 March 2005 18:02 (nineteen years ago) link
And then kind of ran away????
That was pretty funny.
― Allyzay, Monday, 14 March 2005 18:10 (nineteen years ago) link
― Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (nineteen years ago) link
― milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (nineteen years ago) link
― nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (nineteen years ago) link
― TOMBOT, Monday, 14 March 2005 18:47 (nineteen years ago) link
― sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (nineteen years ago) link
― RJG (RJG), Monday, 14 March 2005 18:50 (nineteen years ago) link
So anyone else here experiencing the absolutely insane battery drain on their Apple Watch since their phone updated to 17.4.1? Usually can get at least a full 24 hours, sometimes longer on a full charge. My phone updated last night and I fully charged the watch overnight? Today I got the 1% battery warning after barely 6 hours. It's also insanely slow to charge, just barely keeping ahead of the drain.
Googled it and the problem is all over Reddit, seems like the update broke something. Here's an Apple thread on it - https://discussions.apple.com/thread/255572671
Annoyingly, Apple seems to be telling everyone there is no problem and they should schedule a Genius Bar appointment.
Anyway, thought I'd share to save you the hours of troubleshooting.
― Maxmillion D. Boosted (jon /via/ chi 2.0), Friday, 12 April 2024 20:18 (three weeks ago) link
my watch hasn't been lasting very long lately so I haven't been wearing it much and didn't notice....however after this update 2 nights ago all kinds of stuff has gone wonky. I've never had issues like this. Just like, signed out of everything and needing to reconnect to icloud and fix some security thing and not recognizing my airpods twice and forgetting all of my apple tags so now I have to like, take the batteries out and put them back in to reconnect. Just every stupid little thing. Good job with this one apple.
― dan selzer, Saturday, 13 April 2024 02:46 (three weeks ago) link
I recommend Oris
― calstars, Saturday, 13 April 2024 03:32 (three weeks ago) link
Yeah, the last update made things goofy for us too. Text messages coming in through the computer; problems that we had fixed before came unfixed.
― Cow_Art, Saturday, 13 April 2024 12:50 (three weeks ago) link
I had one day when the watch drained noticeably faster after applying 17.4.1 on the phone and now it's fine. I assume it was just indexing.
― 𝔠𝔞𝔢𝔨 (caek), Saturday, 13 April 2024 13:15 (three weeks ago) link
yeah the text messages got screwy because icloud sync dropped off or something, so messages I had gotten on my computer didn't show up on my phone. Lots of restarting and turning things off and on again in the settings got it going again.
― dan selzer, Saturday, 13 April 2024 13:23 (three weeks ago) link
Air pods are magic, but god do I hate putting them in the case. I always put them in the wrong way (right for left)…and then drop them…straight into a grate on the sidewalk
― calstars, Saturday, 13 April 2024 18:26 (three weeks ago) link
I've prob asked before, but what is currently the best keyboard for Mac Mini? Also monitor, although I've seen tests for those. Also is Mac Mini still good, or has Apple screwed with it?
― dow, Saturday, 27 April 2024 20:21 (one week ago) link
I think it’s fine. Cheaper than the notebooks
― calstars, Saturday, 27 April 2024 20:28 (one week ago) link
I use the Apple keyboard with numberpad, it’s worked fine for at least a couple of years so far.
― papal hotwife (milo z), Saturday, 27 April 2024 20:34 (one week ago) link
I love the Logitech MX Keys. Also let's you sync with multiple computers simultaneously.
― octobeard, Saturday, 27 April 2024 20:50 (one week ago) link
monitor depends on your needs but Dell Ultrasharp's are generally a good affordable option. If a photographer/graphics professional BenQ sw series, maybe Asus ProArt. I use Eizo which is amazing but this makes a good argument for the apple display: https://www.on-sight.com/display-recommendation-thoughts/
though I make use of the internal calibration you get with the likes of Eizo and the better BenQs.
― dan selzer, Saturday, 27 April 2024 21:40 (one week ago) link
Thanks yall---prob gonna be Mini or iPad Pro---
― dow, Sunday, 28 April 2024 02:31 (one week ago) link
Also is Mac Mini still good, or has Apple screwed with it?
Current speculation is that the Mini will skip the M3 processor and go directly to the M4, but the M2 it ships with now is more than adequate. FWIW, we have a LG 27" thunderbolt monitor on our Mac Mini here and it works great.
― Elvis Telecom, Sunday, 28 April 2024 02:56 (one week ago) link
for the mini i would say the apple keyboard with touch ID is non-negotiable - it means you never (okay rarely) have to type a password ever again. one of the few really massive usability advances in recent years
― Humanitarian Pause (Tracer Hand), Sunday, 28 April 2024 04:07 (one week ago) link
I overpaid for the Apple 27” monitor - bought a 4K with good reviews and returned it, years of a 27” iMac make it impossible to go back.
The Apple is good but a little too glossy/reflective (and the nano glass diffused version was visibly less sharp to me in a store), but the only other 5K option was the LG that’s also expensive and even more reflective.
― papal hotwife (milo z), Sunday, 28 April 2024 07:06 (one week ago) link
there’s a samsung 27” 5k that regularly goes on sale for about $8-900
and a dell 32” 6k but thats like lol $2500
― 龜, Sunday, 28 April 2024 13:53 (one week ago) link
Best screen most of us can afford is the one in a MacBook Pro
― 𝔠𝔞𝔢𝔨 (caek), Sunday, 28 April 2024 14:33 (one week ago) link
I shelled out for an Eizo cs2740
― dan selzer, Monday, 29 April 2024 05:52 (one week ago) link
This appleId stuff is quite tricky, it turns our my id isn't active (or is possibly reset). This means I'm not currently able to use it.
I don't mind too much about that I can just setup a new account, but it says "unable to create new account at this time". I used a different email but the same phone number as the one on the inactive account. Would that be the reason I can't set up a new account? Do I need to get a new phone number?
The other reason I thought it might be is because I'm signed in with my appleId already, though if I try and sign out it asks me for a password. If I enter the password thats when it says my appleId isn't active. So even in the off chance I'm successful in setting up a new appleID I'm not sure how to sign out of system preferences with my current id that isn't active
― anvil, Thursday, 2 May 2024 04:04 (five days ago) link
I'm trying to update from Monterey to Sonoma but midway through it says the Mac couldn't be verified. I thought that might be because I wasn't signed in, so I only set this account up yesterday.
Presuming I can't update the Mac is there a way of getting older Xcode releases? Its asking me for my appleID to access previous versions
― anvil, Thursday, 2 May 2024 04:08 (five days ago) link
There's older Xcode distributions here if you have an Apple Developer account: https://developer.apple.com/download/all/
― Elvis Telecom, Thursday, 2 May 2024 21:40 (five days ago) link
anvil’s posts are confusing because to use Xcode you have to be technically proficient but they sound like a neophyte with their Apple ID questions
― calstars, Thursday, 2 May 2024 21:56 (five days ago) link
Coding is a very different propositon to navigating through confusing or broken auth systems I would argue.
― Chewshabadoo, Friday, 3 May 2024 14:29 (four days ago) link
I'm relatively ok with things like javascript or ruby, but I'm not great with Apple stuff.
if you have an Apple Developer account
I tried that but my password is incorrect. I tried to reset it but it turns out it isn't active. It won't let me set up a new one I think because of the phone step. I think my phone is tied to my existing Apple ID, but that isn't active. I would get a new phone but in my system preference I'm in a limbo world where its asking me for a password not only to log in, but also to log out
― anvil, Friday, 3 May 2024 14:43 (four days ago) link
> confusing or broken auth systems
and undocumented
― koogs, Friday, 3 May 2024 15:00 (four days ago) link
my iphone battery is being resistant to charging ... do i need to get it replaced? Do I have to go to the dumb apple store to have that done? I don't think I have been to an apple store in like 20 years maybe?
― sarahell, Friday, 3 May 2024 17:27 (four days ago) link
1. what does Settings > Battery > Health say?2. and how old is the battery?
― 𝔠𝔞𝔢𝔨 (caek), Friday, 3 May 2024 18:10 (four days ago) link
or do you mean "sometimes i plug it in and nothing happens"? if so you probably just need to clean the dust out of the charing port with a cocktail stick.
or take it to a FixIt booth in the local shopping centre and pay them £15 to clean it out with a 'special cleaning tool' (which is probably a cocktail stick)
(it worked, phone went from being unchargeable and is like new again. there was no visible gunge in the socket so i was sceptical but...)
― koogs, Friday, 3 May 2024 18:15 (four days ago) link
Koogs otm
― Billion Year Polyphonic Spree (James Redd and the Blecchs), Friday, 3 May 2024 20:00 (four days ago) link
Sometimes the charging cable can be the problem too what with corrosion.
I have several charging cables… one definitely had gone bad. I think I will try the stick method! Thanks ilx
― sarahell, Friday, 3 May 2024 20:13 (four days ago) link
be persistent with the stick method if it's not working. many a time charging hasn't worked and i've thought "there can't be any lint in there, i've scraped and scraped" but i just needed to scrape more.
― default damager (lukas), Friday, 3 May 2024 20:29 (four days ago) link
Yeah the lint gets a tenacious grip in there, like some kind of sf alien that needs to be tricked out of its hideyhole.
― Billion Year Polyphonic Spree (James Redd and the Blecchs), Saturday, 4 May 2024 01:19 (three days ago) link
The phone is at least 5 years old…
― sarahell, Saturday, 4 May 2024 02:16 (three days ago) link
Point of pride
― calstars, Saturday, 4 May 2024 02:18 (three days ago) link
I had a powerbook that was good for 10 years
― sarahell, Saturday, 4 May 2024 02:25 (three days ago) link
That’s the spirit
― calstars, Saturday, 4 May 2024 04:51 (three days ago) link
My 22yo daughter defiantly uses a 2013 MacBook Pro 13 for her work, not interested in switching it up
― assert (matttkkkk), Saturday, 4 May 2024 08:09 (three days ago) link
I'm in support of this. My 2011 macbook pro just kicked the bucket after very long service. I upgraded to a 2012 mbp for £90. I want to be able to watch my old DVDs and burn CDs.Apple annoy me when they unilaterally decide that you, the user, are done with certain formats or ways of doing things.I fell out with them when they closed Final Cut Pro and the associated apps and changed it to final cut X. I'd never trust them again and never bought an iPhone as a consequence.
― ringworm, Saturday, 4 May 2024 08:23 (three days ago) link
you could get a new superdrive for $80
― Humanitarian Pause (Tracer Hand), Saturday, 4 May 2024 09:52 (three days ago) link
That's a good thought. I've still got a very weighty 2007 iBook that I use for occasional DVD use.
I'd never trust them again and never bought an iPhone as a consequence.
On the positive side, Apple provides support and updates for their iPhones for a longer period than most of their competitors.
― Dr Drudge (Bob Six), Saturday, 4 May 2024 10:15 (three days ago) link
Yeah, I'd already replaced the superdrive once, the hd twice, the cooling fan once and the battery three times. I can do it all over again so long as I can find the spares.
― ringworm, Saturday, 4 May 2024 10:16 (three days ago) link
Apple provides support and updates for their iPhones for a longer period than most of their competitors
Fair point. My dad gave me his old iPhone 10 but it's still in a box. I'm typing on a Galaxy A6 that I paid off on contract years ago. I like the mini-jack and the sdcard slot; it's a glorified iPod. I didnt make it past 4th gen iPod. I started using my phone for music then.
― ringworm, Saturday, 4 May 2024 10:26 (three days ago) link
I don't hate Apple but I loved them at a point in time and then they left me to go and do bigger things 😭
― ringworm, Saturday, 4 May 2024 10:30 (three days ago) link
I remember when the super drive came out, it was like “this can do everything I need, I’ll never need anything else” lol
― calstars, Saturday, 4 May 2024 12:48 (three days ago) link
I still have and use my iPod for music. Its battery is fine
― sarahell, Saturday, 4 May 2024 15:32 (three days ago) link
They sound better than the phones imho
― calstars, Saturday, 4 May 2024 16:25 (three days ago) link
Almost bought one of those transparent mod refurb ones
― calstars, Saturday, 4 May 2024 16:26 (three days ago) link