i tried ringing them to pay, and you go through this crappy automated service with far too many options, then you have to key in your account number, which it didnt recognise. if you go to the "other queries" bit to say "you're not recognising my details, i would like to give you some money" it forwards to another line. which promptly goes dead.
if london electric can manage to have a system where you ring them up and give them some money, why cant british gas?
― gareth (gareth), Monday, 3 February 2003 15:46 (twenty-one years ago) link
― gareth (gareth), Monday, 3 February 2003 15:47 (twenty-one years ago) link
― Pete (Pete), Monday, 3 February 2003 15:56 (twenty-one years ago) link
― gareth (gareth), Monday, 3 February 2003 16:15 (twenty-one years ago) link
― Mary (Mary), Monday, 3 February 2003 20:10 (twenty-one years ago) link
― jel -- (jel), Monday, 3 February 2003 20:12 (twenty-one years ago) link
― Mary (Mary), Monday, 3 February 2003 20:18 (twenty-one years ago) link
― jel -- (jel), Monday, 3 February 2003 20:20 (twenty-one years ago) link
― Mary (Mary), Monday, 3 February 2003 20:23 (twenty-one years ago) link
― felicity (felicity), Monday, 3 February 2003 20:36 (twenty-one years ago) link
― jel -- (jel), Tuesday, 4 February 2003 19:06 (twenty-one years ago) link
― Ed (dali), Tuesday, 4 February 2003 19:09 (twenty-one years ago) link
― Ed (dali), Tuesday, 4 February 2003 19:10 (twenty-one years ago) link
― gareth (gareth), Tuesday, 4 February 2003 19:11 (twenty-one years ago) link
― Ed (dali), Tuesday, 4 February 2003 19:14 (twenty-one years ago) link
― Mary (Mary), Tuesday, 4 February 2003 19:31 (twenty-one years ago) link
British Gas rang me yesterday about an outstanding bill, and the guy tried to force me into paying over the phone by giving them my debit card details. He kept saying how urgently it needed to be paid, no way was I just giving out my card details like that. When I asked him to put me through to the Billing dept I got an automatic message telling me that they were closed for Bank Holiday.
haha so i hung up and paid it online.
He was probably totally legit tbh, but you've got to be careful sometimes.
― Ste, Tuesday, 27 May 2008 10:51 (fifteen years ago) link
what a funny story
― the next grozart, Tuesday, 27 May 2008 11:31 (fifteen years ago) link
/alan partridge.
Why is Johnny from Big Brother pretending to be a gas man in their adverts?
― nate woolls, Tuesday, 27 May 2008 11:34 (fifteen years ago) link
Fuck these guys. Been trying to get an autotopup device since September, they lost our order 3 times, finally received the machine today by some miracle, actually happy with Royal Mail for once - they addressed it to Ground Floor Flat, London, <my postcode> and somehow they got it here, maybe off the electoral roll or something. Now not only do the drivers fail to download, but the customer ID on the letter is apparently not a valid customer ID.
― a fucking stove just fell on my foot. (Colonel Poo), Saturday, 15 January 2011 01:51 (thirteen years ago) link
oh and btw we have run out of gas
― a fucking stove just fell on my foot. (Colonel Poo), Saturday, 15 January 2011 01:52 (thirteen years ago) link
Got a quote for a new boiler from them, they told me I couldn't get a condensing one as the outflow would rot the cast iron outflow pipe. They didn't tell me that a) this is mostly bullshit, and ii) you have to get a certificate of exemption from the council to get a non-condensing boiler, and they are almost never granted.
― nanoflymo (ledge), Saturday, 15 January 2011 19:46 (thirteen years ago) link
Just got hijacked by unexpected emotion speaking to customer service person at the energy company I was with about the final bill following their supplier, Nottingham City Council's Robin Hood Energy's sale to BG. Despite being thwarted repeatedly by dumb / craven government decisions they've been good to their customers.
― Noel Emits, Tuesday, 24 November 2020 10:23 (three years ago) link
"hijacked by unexpected emotion"
Great to see this vintage ILX phrase, though I think the original (from Mark S?) was "ambushed".
― the pinefox, Tuesday, 24 November 2020 17:05 (three years ago) link