MoviePass - will it die a premature death or is it here to stay

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so I signed up for Moviepass out of curiosity a few weeks ago. $9.95 per month currently, can use it to see a new movie (non-3D or IMAX) each day.

You basically have to be within 100 yards of the theatre and 'check in' to the specific movie you want to see. Then you get a half hour to buy your ticket using the special Moviepass debit card. Supposedly 'checking in' loads the necessary balance to buy the ticket.

I've now used it five times without issue. It's a little mindboggling how this business model will work - the creator states it will work because the average user will go from seeing 3-6 movies a year to 6-12 movies a year...yet so far, everybody I know that has one has used it 5+ times in a given month.

I think it's obvious to say the $9.95 pricing is not going to last long (which is fine - even at $40/month, this would be worth it for me). But I really feel like this is the type of thing that could fall apart real fast.

What I don't get is AMC's vehement opposition to it. Like, they're getting paid for the tickets sold, and people will likely spend more on concessions if they're not paying an individual ticket price. Their statement that they don't believe in the business model's long-term success = who the fuck cares?

Anybody else using this thing?

fuck you, your hat is horrible (Neanderthal), Wednesday, 15 November 2017 04:17 (one year ago) Permalink

Knowing nothing but what you just posted, sounds like yet another startup idea depending on people forgetting to cancel to make money that will be kept afloat by VC dollars, which will be spent on ads coming to a podcast near you. They are probably hoping to be acquired by a theater chain. Enjoy your movies!

.oO (silby), Wednesday, 15 November 2017 04:21 (one year ago) Permalink

I know several people who have been using it since early days, and it works extremely well by word-of-mouth - but I don't see it converting the occasional moviegoer. So it's a bit of a pyramid scheme built with VC money, so at some point, the piper needs to get paid. In this case they seem to be benefiting from muddling the identity of said piper - is it the theaters, the regular ticket buyers, or the VCs?

I don't think it can stick around unless they actually pull an Amazon Prime and get people paying for the option of using it and then not actually using it. Like subsidizing healthcare without an individual mandate. Flopson to thread.

El Tomboto, Wednesday, 15 November 2017 04:24 (one year ago) Permalink

netflix has 20billion in debt. losing money is not a problem so long as they keep growing. If moviepass get big enough to dictate ticket prices to AMC, that would be reason enough to scare them.

Philip Nunez, Wednesday, 15 November 2017 04:57 (one year ago) Permalink

I investigated, and of course you need a phone. Not doin' that.

ice cream social justice (Dr Morbius), Wednesday, 15 November 2017 06:21 (one year ago) Permalink

home page says
"ANY MOVIE
ANY THEATER
ANY DAY"

enter your zip code and it gives a list of multiplexes up to neighbouring cities, one rep cinema, and one arthouse.

shackling the masses with plastic-wrapped snack picks (sic), Wednesday, 15 November 2017 07:19 (one year ago) Permalink

I heard something about this service a few weeks ago, and for some reason I assumed it was an opt-in thing that my local theaters--my local arthouse, anyway--probably wouldn't be in on. But I guess it's not, so I just signed up. I will definitely either save money on this or lose money from spending too much on popcorn and soda, destroying my health in the process. Either way it should be lots of fun.

JRN, Wednesday, 15 November 2017 08:01 (one year ago) Permalink

To answer the title question: I think it'll die. But it does seem like tech companies can stay afloat for years without ever making money, somehow, so maybe that'll happen with this too. (Wikipedia says it was founded in 2011, so maybe it already has.)

JRN, Wednesday, 15 November 2017 08:09 (one year ago) Permalink

enter your zip code and it gives a list of multiplexes up to neighbouring cities, one rep cinema, and one arthouse.

ie not including half a dozen arthouses, in Seattle

looks pretty good for LA though!

shackling the masses with plastic-wrapped snack picks (sic), Wednesday, 15 November 2017 08:28 (one year ago) Permalink

This could work given the price of concessions. I think I paid $6 for a small soda this summer.

Spencer Chow, Wednesday, 15 November 2017 19:31 (one year ago) Permalink

unless you are an absolutist like me who never drops a dime on concessions.

ice cream social justice (Dr Morbius), Wednesday, 15 November 2017 20:11 (one year ago) Permalink

they were dying in the sense that until recently they had been jacking up membership prices with more and more restrictions, but the recent buyout is what precipitated this absurd "how can this make money" pricing.
if i were an indie theater, i would create extra showings with premium $20+/ticket pricing that movie pass would have to honor.

Philip Nunez, Wednesday, 15 November 2017 20:44 (one year ago) Permalink

this means I can hate watch Justice League without feeling guilty this week

fuck you, your hat is horrible (Neanderthal), Wednesday, 15 November 2017 23:23 (one year ago) Permalink

isn't it the 4th or 5th week that the movie theater gets to keep the majority of ticket sales, rather than it being slurped up almost entirely by distributor?

Philip Nunez, Thursday, 16 November 2017 00:56 (one year ago) Permalink

i've been using the hell out of mine, on the assumption that it can't last forever. in nyc it covers a lot of repertory and film-buff places so you really could see a great movie every day if you wanted. i've even done a lazy sunday where i paid for a screening of Paper Moon at a non-moviepass theater, did some reading, had a beer, then moviepassed a screening of the restored Old Dark House.

maybe the math makes more sense for them in the suburbs or something, where upper middle class families order them for the whole family then immediately forget about it and go infrequently enough that the money balances out once the price inevitably goes back up to the $50/month or whatever it was before this summer. idk. but imma ride this thing as long as i can. this weekend: lady bird! lost city of z! maybe something on friday!

Doctor Casino, Thursday, 16 November 2017 01:07 (one year ago) Permalink

one month passes...

used this on about 12 movies now. weirdly I signed up for the "annual" fee which equates to $6.95/month and they were supposed to take that this month and yet they just charged the old $9.95 rate.

feel like the movies per month will eventually be capped. I'm just milkin this as much as I can for now.

fuck you, your hat is horrible (Neanderthal), Tuesday, 19 December 2017 02:13 (one year ago) Permalink

This has been great for me so far, set up subs for four people as holiday presents

i believe that (s)he is sincere (forksclovetofu), Tuesday, 19 December 2017 05:32 (one year ago) Permalink

I've used mine nineteen times since activating it on October 6. It's nuts.

the pleather of pleather paul (Doctor Casino), Tuesday, 19 December 2017 05:51 (one year ago) Permalink

Well, win lose or draw you got your money's worth!

i believe that (s)he is sincere (forksclovetofu), Tuesday, 19 December 2017 06:08 (one year ago) Permalink

goddamn smartphones

ice cream social justice (Dr Morbius), Tuesday, 19 December 2017 12:43 (one year ago) Permalink

moviepass alone will have paid for my smartphone soon enough, but i assume that's not the main issue.

fwiw, anthology, FF, moma and momi are not on the service so it may offer less to you, morbs. (otoh: quad, metrograph, ifc, angelika....)

the pleather of pleather paul (Doctor Casino), Tuesday, 19 December 2017 13:25 (one year ago) Permalink

This has been great for me so far, set up subs for four people as holiday presents


Stupid question: how did you go about this

El Tomboto, Tuesday, 19 December 2017 13:43 (one year ago) Permalink

https://www.moviepass.com/gifts/

seems to be back to $10/month, the ~80/year version having disappeared after a VERY short interval. still an insane steal obv.

the pleather of pleather paul (Doctor Casino), Tuesday, 19 December 2017 14:11 (one year ago) Permalink

http://variety.com/2017/film/news/hollywood-2017-in-review-box-office-netflix-1202647206/

There are problems with this business model. MoviePass pays full freight on each individual ticket that it’s customers buy, which means that it is losing money on a per-transaction basis and heavily subsidizing its subscribers’ movie-going. The company hopes that the data it gathers on its customers will eventually be so valuable that studios or movie theaters will give them a steep discount or that it will be able to monetize the information in a different way. It’s unclear if that will happen, particularly given that AMC, the world’s largest exhibitor, has at various points threatened legal action. If MoviePass doesn’t find a way to turn a profit, it could find itself in dire financial straits.

El Tomboto, Tuesday, 26 December 2017 20:56 (one year ago) Permalink

It's interesting cause basically all this was already true before the price drop, but obviously that has massively expanded the user base while reducing what each user pays so whatever's going to happen, they've kicked it into high gear.

Newb Sybok (Doctor Casino), Tuesday, 26 December 2017 20:59 (one year ago) Permalink

four weeks pass...

Signed up, because what a deal (until they change the terms). Bummed, though, that it seems I can't use it until the card arrives. App requires the last 4 digits.

Josh in Chicago, Thursday, 25 January 2018 20:35 (one year ago) Permalink

swiping the card to buy tickets also requires having the card

Haribo Hancock (sic), Thursday, 25 January 2018 20:42 (one year ago) Permalink

I just figured they'd email me my card number so I could start seeing movies right away.

Josh in Chicago, Thursday, 25 January 2018 20:45 (one year ago) Permalink

a few theaters allow e-ticketing through the moviepass app now, it seems

our local beer/food/cinema place is apparently in on that deal so I'm tempted

mh, Thursday, 25 January 2018 20:49 (one year ago) Permalink

very few though, apparently

I've used it at five different theatres this year, and ime cinemas are not set up for you to type your card number into the self-serve kiosk, nor for you to read your number to the box office attendant instead of passing them your card

Haribo Hancock (sic), Thursday, 25 January 2018 20:50 (one year ago) Permalink

one of our big AMC theatres was removed from the list of participants, weirdly.

I've used this a fuck ton, though not yet this month. I got in for the $86/annual rate.

fuck you, your hat is horrible (Neanderthal), Thursday, 25 January 2018 21:23 (one year ago) Permalink

I just found about the Costco deal, which is apparently still running, so I'm in

mh, Thursday, 25 January 2018 21:24 (one year ago) Permalink

the only thing that sucks about it is if you go to one of the many theatres that do reserved seating now, because unless your theatre has eticketing (which most don't), you have to scan your card at the kiosk/box office, you p much either have to wait for your friend to show up, or buy your ticket and tell them which one to get to sit next to you and hope nobody else buys it.

though so far that hasn't caused major issues.

thanks to this I've gotten Regal fan club freebies a bazillion times a month lol

fuck you, your hat is horrible (Neanderthal), Thursday, 25 January 2018 21:26 (one year ago) Permalink

who is this "friend" you speak of

mh, Thursday, 25 January 2018 21:31 (one year ago) Permalink

Peter Riegert

fuck you, your hat is horrible (Neanderthal), Thursday, 25 January 2018 21:32 (one year ago) Permalink

I heard that one of the big AMC's in New York (Times Square?) just stopped accepting MoviePass. If AMC jumps ship it could be a big problem.

Badmotorfinger Debate Club (MFB), Thursday, 25 January 2018 21:33 (one year ago) Permalink

for AMC or Moviepass?

AMC has notoriously been against it for weird reasons, and for those who live in areas that don't have as many options, it could strike a blow to the customer base in those areas for sure. people who live near in places like me, though, where there are a ton of chains available, would simply just go to a non-AMC theatre like Regal or Cinemark.

fuck you, your hat is horrible (Neanderthal), Thursday, 25 January 2018 21:37 (one year ago) Permalink

AMC just bought 2/3 of the local corporate-owned theaters here :/

mh, Thursday, 25 January 2018 21:47 (one year ago) Permalink

beh.

fuck you, your hat is horrible (Neanderthal), Thursday, 25 January 2018 22:19 (one year ago) Permalink

https://deadline.com/2018/01/moviepass-lack-of-amc-theatres-coverage-1202269412/

Some details...this is actually coming from the MoviePass side

Badmotorfinger Debate Club (MFB), Thursday, 25 January 2018 22:47 (one year ago) Permalink

Missed this thread. Moviepass is insane. I've seen 37 movies since September with it. Hopefully they keep burnin' that VC money for a while before disappearing in a cloud of smoke.

Nhex, Thursday, 25 January 2018 23:05 (one year ago) Permalink

fwiw at least one of the nyc AMCs, at 86th (?) on the UWS, has never been moviepassable because they're on some premium BS with $20 tickets and recliners and stuff. if times square is dropping off i guess it COULD mean they're upgrading that place, or that moviepass didn't want to reimburse for upmarket tickets. bummer though... i mean schlepping to times square is a drag and the place is a vageuly depressing and unfathomable three-dimensional maze. but it's one of the locations that tends to participate in the big national short-run rereleases. saw close encounters there a while back.

where this really racks up value as a new yorker is at the repertory participants: IFC, quad, metrograph, BAM, alamo. you really could see a good or interesting movie every day on this thing. it's changed my whole relationship to the movies really.

Righteous wax chaperone, rotating Wingdings (Doctor Casino), Thursday, 25 January 2018 23:19 (one year ago) Permalink

I've used it at five different theatres this year,

update: six.

Haribo Hancock (sic), Friday, 26 January 2018 16:51 (one year ago) Permalink

I used it twice in Manhattan, which was nice considering how much higher movie prices are there compared to here in Orlando.

fuck you, your hat is horrible (Neanderthal), Friday, 26 January 2018 16:52 (one year ago) Permalink

including the Times Square Regal on 42nd street

fuck you, your hat is horrible (Neanderthal), Friday, 26 January 2018 16:53 (one year ago) Permalink

The Costco deal came with a year of Fandor, too, so I guess my new problem is to remember to do things other than watching movies

mh, Friday, 26 January 2018 16:55 (one year ago) Permalink

lol i think last week was the first one that I didn't see a movie in months, was a weird feeling

fuck you, your hat is horrible (Neanderthal), Friday, 26 January 2018 16:56 (one year ago) Permalink

I had meant to use the Costco promo. Turns out they are perfectly cool with you canceling and then going through the Costco promo instead, however, I have to wait for my account to activate first, which means receiving my card and starting the billing cycle first. But then once I cancel I can't use my primary email address for nine months until the account is totally closed. oh well, at least they are reasonably flexible.

Josh in Chicago, Friday, 26 January 2018 17:08 (one year ago) Permalink

man imagine being the moviepass intern stuck writing up little hollow, phony blurbs for stupid emails, hey movie buddy, we know your taste well and that's why we hope you're as excited as we are about MAZE RUNNER: DEATH CURE

Righteous wax chaperone, rotating Wingdings (Doctor Casino), Saturday, 27 January 2018 06:53 (one year ago) Permalink

this article on the AMC situation gives a much more hardball picture of the details: https://www.marketwatch.com/story/moviepass-cuts-ties-with-amc-theaters-in-battle-for-revenue-share-2018-01-26

“I’m 1,000% ready to do battle,” Ted Farnsworth, chief executive of MoviePass’s majority owner Helios & Matheson Analytics Inc. HMNY, -3.92% told MarketWatch. “Hollywood is definitely paying attention to us, now we have to start pulling levers. We have to say to AMC, ‘look you don't want to deal with us, fine, but we’re not going to keep giving you free money’.’”

Farnsworth initially said he would cut ties with AMC, but MoviePass decided early Friday to pull just 10 of AMC’s more than 600 theaters instead.

MoviePass drove more than 1 million ticket sales to AMC theaters last month, compared with 10,000 sales last July, the month before it cut its monthly subscription to $10 from as much as $50, said Farnsworth. He also noted MoviePass represents roughly 62% of AMC’s operating income.

AMC was quick to rebuke the company after the price cut, saying the business model was unsustainable.

an interesting argument. "we came up with a scheme to transfer massive quantities of VC money from fleeced investors to theaters, promising that we'd eventually find a way to make it profitable. now here it is six months later and you theaters are flush with our VC cash transfers and what have we got to show for it?? about time you started paying your fair share of this deal!" if they are really driving new business to the theaters, which wouldn't surprise me (though them being 62% of AMC's operating income strikes me as completely absurd - wtf is that stat), then maybe it is time to start weaving this idea of fee-sharing into their business plan but it's going to be hard to do it without it looking like a shakedown each time. anyway obviously fee-sharing would only lower moviepass's losses; they still have to find some way of actually making money. could be the Maze Runner ads prove more viable.

Righteous wax chaperone, rotating Wingdings (Doctor Casino), Saturday, 27 January 2018 07:00 (one year ago) Permalink

yeah even at $35 or whatever the previous highest price point was, it was a great deal if you live in an American city, and an insane one if you live in NYC.

put some dev time into basic "people who liked x also liked this movie we're pushing" algorithms

their whole plan was to sell data to outside businesses, but they apparently never looked at any of their own data?

having given up and accepted the new terms (I never got an email offering me the prorated refund, and they bumped me off annual over a week ago), the app was actually working last night. so I saw The Happytime Murders at 11pm. can't believe this thing was basically in pre-production for a decade and they only wrote three jokes.

▫◌▫ (sic), Saturday, 25 August 2018 19:56 (seven months ago) Permalink

some people have been able to cancel, still doesn't work for me, reinstalled app still has server error, and that was the 'fix' they tried to get me to use.

oof...I should have at least 40% of it coming back too, cos they fucked up and charged me monthly for two months before they granted me annual and never refunded the monthly.

fuck the NRA (Neanderthal), Saturday, 25 August 2018 20:30 (seven months ago) Permalink

two weeks pass...

managed to actually use this thing last night. amazing. who knows if it'll happen again?!

got the scuba tube blowin' like a snork (Doctor Casino), Sunday, 9 September 2018 13:33 (seven months ago) Permalink

have you not been able to use it for awhile?

Yerac, Sunday, 9 September 2018 13:34 (seven months ago) Permalink

I took a $25 refund at the end of August for the remaining 3 months of my annual plan. Probably what they wanted, but they wore me down with the ridiculous daily schedule that kept changing, making it impossible to plan ahead.
Might do A-List, right now just sticking with Sinemia for 3 tix/month.

Nhex, Sunday, 9 September 2018 16:26 (seven months ago) Permalink

it's just been too much of a hassle with the "movies of the day" system, and most of what i'm going to see not being on it etc. but finally checked off cameron post so hey

got the scuba tube blowin' like a snork (Doctor Casino), Sunday, 9 September 2018 16:53 (seven months ago) Permalink

My annual cancellation didn't work and i had a ticket open that they failed to resolve and they tried to tell me the deadline passed

-_-

fuck the NRA (Neanderthal), Sunday, 9 September 2018 17:13 (seven months ago) Permalink

these fuckin guys

got the scuba tube blowin' like a snork (Doctor Casino), Sunday, 9 September 2018 17:20 (seven months ago) Permalink

...this seems to be working again? Checked this morning and all theaters and all screenings were showing up?

Screamin' Jay Gould (The Yellow Kid), Sunday, 16 September 2018 13:47 (seven months ago) Permalink

there's a period every morning where every movie shows up. if you can get to the theater, and they're open or have an outside kiosk, you're good to go. they'll disappear by 8, or 9, or 9:30. this has been going on for ages.... speculation is that this is a feature, not a bug, letting them maintain claims somewhere in their marketing/terms that allude to seeing "any movie."

got the scuba tube blowin' like a snork (Doctor Casino), Sunday, 16 September 2018 14:55 (seven months ago) Permalink

sinemia is now launching a $30/month unlimited plan - possibly plus little per-ticket processing fees, i'm not sure? that might be a better fit for me than AMC's deal since sinemia seems to cover a bunch of the NYC repertory etc options...

got the scuba tube blowin' like a snork (Doctor Casino), Monday, 17 September 2018 20:18 (seven months ago) Permalink

goddammit!

▫◌▫ (sic), Monday, 17 September 2018 21:25 (seven months ago) Permalink

i think you can upgrade your plan!

got the scuba tube blowin' like a snork (Doctor Casino), Monday, 17 September 2018 21:41 (seven months ago) Permalink

i'm really tempted on this one

Nhex, Monday, 17 September 2018 22:41 (seven months ago) Permalink

Moviepass withdrawal is realz

Nhex, Monday, 17 September 2018 22:41 (seven months ago) Permalink

i think you can upgrade your plan!

I looked before posting and didn't see anything on their site that enabled upgrading. Totally down to if possible: just saw that the nearby arthouse which Moviepass dropped a few months ago has Reagan-era horror on Wednesdays in October/Nov and cat-related films by Marker, Mazurky, Shindo and Schrader on Saturdays in November. I haaaaaaate pre-buying online, even without the three-step complication of Sinemia, but it'll pay for itself quickly if I drop Moviepass altogether.

▫◌▫ (sic), Monday, 17 September 2018 23:31 (seven months ago) Permalink

login to your account and go to "Extend Your Premium Membership"

Nhex, Monday, 17 September 2018 23:37 (seven months ago) Permalink

i've read like three FAQs and i still don't think i understand how sinemia works. do you buy tickets within the sinemia app, or does it like, generate a one-time credit card number that you then use in fandango or whatever other booking app? i assume the latter because of people griping about paying the fandango convenience fees. but sinemia's own crappy web documentation doesn't talk about third-party booking at all. it also keeps referring to physical cards which afaict they aren't making anymore.

got the scuba tube blowin' like a snork (Doctor Casino), Tuesday, 18 September 2018 00:12 (seven months ago) Permalink

It's shady, no doubt. I'm only still on because I have a physical card from earlier in the year. Still, I haven't brought myself to getting A-List and forcing myself to drive an extra 20 minutes for all mainstream movies, so...

Here's how it goes:
1. You don't buy the tickets in the Sinemia app. You pick a showtime and theater. They give you a temporary one-time use credit card number.
2. You go to Fandango/Atom/the theater's website and buy using those credentials immediately. They will pay for the ticket cost, but you have to pay the convenience fee (usually $1.50-3) unless you can get them waived, which you can with certain theater chains or the Facebook workaround.
3. When you get to the theater, you check in with the app to prove you are there. They threaten to cancel your account if you don't do this.

Note - on the Elite plans, you can see as many 2D/3D movies as allowed by only one specialty screening (IMAX, 4DX, etc) every 30 days, regardless of your pay period dates.

I signed up to extend my membership to the 30-a-month plan, and it got screwed up and extended my current plan and billed me twice. Wonderful. Contacted them on Twitter to hopefully get it fixed.

Nhex, Tuesday, 18 September 2018 05:34 (seven months ago) Permalink

that's exactly what I expected would happen if I clicked a button that says EXTEND YOUR [EXISTING] MEMBERSHIP!

▫◌▫ (sic), Tuesday, 18 September 2018 09:00 (seven months ago) Permalink

yeah, but i've used the same button before to change plans.
plus, i got charged $$ for the new plan, even though i'm still on the old one

Nhex, Tuesday, 18 September 2018 09:22 (seven months ago) Permalink

thanks, nhex! super helpful. ugh I wish it was just card-based, this all sounds so fiddley. hmmm.

got the scuba tube blowin' like a snork (Doctor Casino), Tuesday, 18 September 2018 12:04 (seven months ago) Permalink

two weeks pass...

so fwiw sinemia is fiddley as hell, very far from the moviepass card experience, not something i would recommend to casual acquaintances the way i did with moviepass. so many clicks, so much scrolling, waiting, re-entering information... scrolling little number-wheels to pick out the time of the showing! bonkers.

but it works and it's a return to the "see whatever i want" model that made MP in NYC so glorious. presumably it will eventually die a premature death.

|Restore| |Restart| |Quit| (Doctor Casino), Thursday, 4 October 2018 15:34 (six months ago) Permalink

oh and over in MoviePass land: i haven't followed it too closely because i'm not in this category, but apparently people who cancelled or did not "opt in" to changed accounts, are now getting emails describing a new plan that they will be automatically signed up and billed for if they do not "opt out." some have gotten two versions of the email describing two contradictory plans but the "opt out" is the amazing part.

|Restore| |Restart| |Quit| (Doctor Casino), Thursday, 4 October 2018 15:46 (six months ago) Permalink

sinemia is charging $2/movie to all canadians now.

adam the (abanana), Thursday, 4 October 2018 20:55 (six months ago) Permalink

oh yeah, forgot to mention that. doesn't seem to be a US issue yet. as it is i'm paying 1.50 or 1.75 per movie to the theater's or fandango's CC convenience fee.

|Restore| |Restart| |Quit| (Doctor Casino), Thursday, 4 October 2018 21:13 (six months ago) Permalink

DC, you don't know about the Facebook trick?

Nhex, Friday, 5 October 2018 02:14 (six months ago) Permalink

it doesn't seem to work for me, facebook.com/movies doesn't know of the existence of my repertory theaters or the movies they play, but fuck FB anyway

|Restore| |Restart| |Quit| (Doctor Casino), Friday, 5 October 2018 02:27 (six months ago) Permalink

ah that's a bummer. if the theaters are available on Fandango or Atom they should be available, but I know both of those services have blind spots

Nhex, Friday, 5 October 2018 02:59 (six months ago) Permalink

one month passes...

https://www.theverge.com/2018/11/7/18073750/moviepass-staffed-by-dogs-director-of-barketing-chloe

http://cdn.vox-cdn.com/thumbor/AfR6GdtWiqYsE8katDOAK463iOs%3D/0x0%3A500x500/920x0/filters%3Afocal%280x0%3A500x500%29%3Aformat%28webp%29%3Ano_upscale%28%29/cdn.vox-cdn.com/uploads/chorus_asset/file/13406453/MoviePass_dog.png

Woof! I’m Chloe, the Director of Barketing at MoviePass. I’d like to explain why from time to time you may have had a “ruff” experience with us but it turns out that I’m a dog and I can’t talk. What I do know is that I see these humans working like crazy to make MoviePass better and better for you as fast as possible. They are so grateful for your membership and support while they work it out. We’re listening. We’re learning. We’re changing.

Fuck the NRA (ulysses), Thursday, 8 November 2018 19:22 (five months ago) Permalink

^the entirety of their email.

Fuck the NRA (ulysses), Thursday, 8 November 2018 19:23 (five months ago) Permalink

That dog must now be euthanised

coetzee.cx (wins), Thursday, 8 November 2018 19:24 (five months ago) Permalink

yeah i stared at that email for like a full minute trying to figure out if there was some meaningful information i was supposed to be able to extract from it

|Restore| |Restart| |Quit| (Doctor Casino), Thursday, 8 November 2018 19:41 (five months ago) Permalink

Sinemia is now demanding I send them scanned photo ID to continue using the service. Seems to be something they've been rolling out irregularly to some users but not others. Hilariously, they don't even specify how to do this, and there's no web form for doing it, so I guess they expect it to just be emailed....?
Given how sketchy their whole system is (and how they keep falsely claiming their new things are specified in the TOS I agreed to) I say eff that. I expect to be initiating a credit card chargeback on them within a week. I think I got about a dozen movies out of them in five weeks' time so could have been worse, assuming I do get my annual plan dollars back.

|Restore| |Restart| |Quit| (Doctor Casino), Friday, 16 November 2018 14:07 (five months ago) Permalink

meanwhile i successfully used moviepass to see the suspiria remake the other day, so if i can keep that up here and there, it'll soften the blow of losing sinemia, which i got to soften the blow of moviepass falling completely to pieces.

|Restore| |Restart| |Quit| (Doctor Casino), Friday, 16 November 2018 14:11 (five months ago) Permalink

Doc, I've gotten through to Sinemia via email (support@...) in the past. You might want to try their FB or Twitter as well.
I just got on Alamo Season Pass (yuss!) so I dropped down to the 3-a-month Classic Sinemia plan for non-Alamo viewings. The 30-for-30 was nice for October though.
Still kinda tempted to do A-List on top of both of those, but I'm a madman.

Nhex, Friday, 16 November 2018 18:55 (five months ago) Permalink

Moving on to disputing my Sinemia subscription with my CC provider. Feeling a little antsy about it because the box you get to describe the issue online is nowhere NEAR big enough to explain exactly how shady these guys are being, but we'll see what happens.

|Restore| |Restart| |Quit| (Doctor Casino), Wednesday, 28 November 2018 18:20 (four months ago) Permalink

Tempted to re-sign up for the $120 for a year All-Access plan (3 movies a month but all the theaters and showtimes are back) but it seems like they're probably gonna be bankrupt again in a few months. Plus the fact that you can't pay by credit card but it has to be a direct bank transfer seems pretty sketchy...

Screamin' Jay Gould (The Yellow Kid), Friday, 7 December 2018 21:30 (four months ago) Permalink

Also from what I've read it includes explicit language that they might randomly change how many movies you're allowed to see. I'd *consider* a monthly plan since I've recently been able to extract 2 or 3 movies a month from their janky, wheezing system, but no way would I sign up for another full year upfront with these clowns.

|Restore| |Restart| |Quit| (Doctor Casino), Friday, 7 December 2018 21:37 (four months ago) Permalink

it's also been pointed out that the bank transfer, as unsettling as that is by itself, means no threat of credit card chargebacks. you're really just handing them the cash and praying they give you something in any way resembling the service advertised for any length of time.

|Restore| |Restart| |Quit| (Doctor Casino), Saturday, 8 December 2018 00:08 (four months ago) Permalink

Bank transfer only? Lol, wow they really want to be a fake gym membership
Id at least wait a month or two and see if the "all showtimes are back" thing is for real. They still need a bunch of angel investors who hope it'll be the next Netflix to survive

Nhex, Saturday, 8 December 2018 19:30 (four months ago) Permalink

My final total with MP: $100 spent, 71 films seen in the theater. A dollar and forty-one cents a ticket. Granted there were a lot of hassles along the way, and since this summer it was almost useless most of the time, but man I had some great viewing experiences through this dumb thing.

|Restore| |Restart| |Quit| (Doctor Casino), Monday, 10 December 2018 20:55 (four months ago) Permalink

i haven't seen 71 films in the theatre this decade

( ͡☉ ͜ʖ ͡☉) (jim in vancouver), Monday, 10 December 2018 20:57 (four months ago) Permalink

Between MP, the crash-and-burn Sinemia ride, A-list, and the Film Forum membership I've kept up with the last couple years, this was an all-time banner year for me on that front, probably never to be topped unless I suddenly start making a lot more money. If nothing else MP really gave me the bug for seeing everything I could. Sigh.

|Restore| |Restart| |Quit| (Doctor Casino), Monday, 10 December 2018 21:00 (four months ago) Permalink

This year was amazing thanks to Moviepass - really living that dream of seeing movies all the time in the theater

Nhex, Monday, 10 December 2018 21:54 (four months ago) Permalink

My final total with MP: $100 spent, 71 films seen in the theater. A dollar and forty-one cents a ticket.

$90 spent*, 80 films seen, plus 8 that I'd gone to see bcz they were on Moviepass but it was down for one reason or another - so more spent on those 8 than on the other 80. God, what a year. If there were any confidence that Sinemia's new physical cards will work, the 30 dollars /30 tickets a month deal would be worth trying.

*dropped out in September, when there'd been nothing I could get into worth seeing all month (I swiped into an indie and watched Mission Impossible in the last week).

sans lep (sic), Monday, 10 December 2018 23:40 (four months ago) Permalink

speaking of which, I tried to use Sinemia tonight and the online card was rejected - canceled, tried again, rejected again - then the app wouldn't let me cancel again

at least customer service got back to me within a half hour, refunded my service fees and gave me a "permanent" online card to use next time (much better customer service than Moviepass ever managed) but i missed the showtime of the movie i was gonna see tonight

Nhex, Tuesday, 11 December 2018 01:09 (four months ago) Permalink

I feel less bad about not taking advantage of Moviepass while I had it then I do having not taken advantage of Filmstruck, which had the added advantage of being in my house.

Josh in Chicago, Tuesday, 11 December 2018 01:10 (four months ago) Permalink

Yup

What Do I Blecch? (James Redd and the Blecchs), Tuesday, 11 December 2018 18:38 (four months ago) Permalink

one month passes...

https://www.theringer.com/movies/2019/2/6/18212482/moviepass-mitch-lowe-khalid-itum-interview-2019

"The only reason anybody has issues [with us] is that, eventually, we failed,” says Lowe.

|Restore| |Restart| |Quit| (Doctor Casino), Saturday, 9 February 2019 14:26 (two months ago) Permalink


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