I've had an account for probably a decade, rarely used it after the first couple of years. When I used it the other day, it was fine, but they wanted my phone number for extra security. So I updated that, and was immediately enmeshed in one of those maddening feedback loops that go along with having a landline and no cell: if you want to opt out of verification codes via messaging you have to log in, but you can't log in because you don't have messaging.
Managed to get a human being on the phone, and since they wouldn't let me out of two-step, I happily cancelled the account. At first it felt like they weren't even going to let me do that--you can't access your account and you can't cancel it either--but I, uh, very calmly explained why that didn't make me happy.
― clemenza, Tuesday, 14 February 2023 19:43 (one year ago) link