― Emilymv (Emilymv), Monday, 1 December 2003 17:34 (twenty years ago) link
― smee (smee), Monday, 1 December 2003 17:48 (twenty years ago) link
― mark s (mark s), Monday, 1 December 2003 18:58 (twenty years ago) link
The moment when the fury finally settles into something one could articulate in a stern letter (something with a really caustic opening sentence before the chronological litany of incompetencies) is all too brief.
Which is why I never gave Comet the what-for they truly deserved for failing to deliver a fridge six times (just the impotent misery of having some Scouse salesgit in their Greenwich store HANG UP ON ME when I lost my rag after being shuttled between half a dozen useless employees) and why I'll be simmering until 2008 over the inconvenience of making manual sodding payments on a secured loan because Halifax and Lloyds couldn't get their collective freakin' act together to communicate with each other on my behalf (14 phone calls on that one).
The way major companies have encircled themselves with call centre cannon-fodder is very smart. How can you vent at some 19-year-old in a Cardiff industrial park on minimum wage who is counting the hours to her next authorised loo break?
― Michael Jones (MichaelJ), Monday, 1 December 2003 19:24 (twenty years ago) link
― RJG (RJG), Monday, 1 December 2003 19:26 (twenty years ago) link
I bought a fridge freezer from them at their clearance warehouse in Glasgow. 'Can you deliver to Yorkshire?', 'yes, sir, anywhere in the UK for £11.95'. True to their word they did deliver it, 5 month's later and after numerous phone calls, emails, letters and missed appointments.
― Billy Dods (Billy Dods), Monday, 1 December 2003 19:38 (twenty years ago) link
― Martin Skidmore (Martin Skidmore), Monday, 1 December 2003 20:22 (twenty years ago) link
― C J (C J), Monday, 1 December 2003 20:29 (twenty years ago) link
― Markelby (Mark C), Tuesday, 2 December 2003 12:56 (twenty years ago) link
― suzy (suzy), Tuesday, 2 December 2003 13:17 (twenty years ago) link
― Mandee (Jerrynipper), Tuesday, 2 December 2003 13:43 (twenty years ago) link
― stevem (blueski), Monday, 22 December 2003 12:41 (twenty years ago) link
― Pinkpanther (Pinkpanther), Monday, 22 December 2003 12:49 (twenty years ago) link
― m. (mitchlnw), Tuesday, 20 July 2004 21:52 (twenty years ago) link
― m. (mitchlnw), Tuesday, 20 July 2004 21:55 (twenty years ago) link