Why doesnt British Gas wanna rock?

British Gas rang me yesterday about an outstanding bill, and the guy tried to force me into paying over the phone by giving them my debit card details. He kept saying how urgently it needed to be paid, no way was I just giving out my card details like that. When I asked him to put me through to the Billing dept I got an automatic message telling me that they were closed for Bank Holiday.

haha
so i hung up and paid it online.

He was probably totally legit tbh, but you've got to be careful sometimes.

what a funny story

/alan partridge.

Why is Johnny from Big Brother pretending to be a gas man in their adverts?

Fuck these guys. Been trying to get an autotopup device since September, they lost our order 3 times, finally received the machine today by some miracle, actually happy with Royal Mail for once - they addressed it to Ground Floor Flat, London, <my postcode> and somehow they got it here, maybe off the electoral roll or something. Now not only do the drivers fail to download, but the customer ID on the letter is apparently not a valid customer ID.

oh and btw we have run out of gas

Got a quote for a new boiler from them, they told me I couldn't get a condensing one as the outflow would rot the cast iron outflow pipe. They didn't tell me that a) this is mostly bullshit, and ii) you have to get a certificate of exemption from the council to get a non-condensing boiler, and they are almost never granted.

Just got hijacked by unexpected emotion speaking to customer service person at the energy company I was with about the final bill following their supplier, Nottingham City Council's Robin Hood Energy's sale to BG. Despite being thwarted repeatedly by dumb / craven government decisions they've been good to their customers.

"hijacked by unexpected emotion"

Great to see this vintage ILX phrase, though I think the original (from Mark S?) was "ambushed".