I HATE APPLE

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good, smart jody

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (nineteen years ago) link

I sometimes wonder how Apple make any profit at all. For every computer they sell you, they seem to end up paying for two. The iBook Ed mentions used to be mine, and I was ready to throw it out because half of it wasn't working. It was also outside its guarantee period. But Ed and Suzy managed to get Apple to replace CD drive, keyboard, screen...

Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...

Momus (Momus), Friday, 4 March 2005 22:41 (nineteen years ago) link

i also immediately thought of gwentyh paltrow's child. how sad.

Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (nineteen years ago) link

It's like they say, Love the product, hate the service.

ffirehorse (firehorse), Friday, 4 March 2005 22:42 (nineteen years ago) link

how much for ibook battery, 3-4 years old?

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (nineteen years ago) link

I sometimes wonder how Apple make any profit at all.

That's why they charge you double upfront!

Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (nineteen years ago) link

Best decision I made computer wise was to buy my powerbook at John Lewis .: free two year extended warranty. Extended warranties/apple care are well worth it where laptops are concerned.

Ed (dali), Friday, 4 March 2005 22:43 (nineteen years ago) link

there's always the radio
*makes 'what me worry' gesture*

The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (nineteen years ago) link

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.

Shit, when the first warantee doesn't seem to work, why would I want to buy another one?

jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (nineteen years ago) link

I had problems with the Apple Store when I tried to order my iPod from them, but when I cancelled the order, they were very good about it. My iBook had one of the faulty logic boards, and they replaced it several times for free, in addition to doing some repairs which were apparently not supposed to be free. So I'm content with them.

But it does sound like you have a problem with your serial number, Jay.

Casuistry (Chris P), Saturday, 5 March 2005 00:00 (nineteen years ago) link

his problem with the serial number is that he probably never registered the durned thing.

cutty (mcutt), Saturday, 5 March 2005 00:06 (nineteen years ago) link

i also had a problem with entering my ipod's serial number on the website. but what happened to me was that i bought a "pre-owned" ipod from the apple store and when the original owner returned it the store, that serial number apparently got, um, voided or something. no matter; i went back to the apple store and the genius bar genius was happy to solve my problem.

jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (nineteen years ago) link

there's nothing more retarded i can think of, business-wise, than how the genius bar was closed for like 2 weeks before christmas this past year. good job, jobs! way to alienate your clientele!

tho when i was waiting there, i did see todd oldham.

hstencil (hstencil), Saturday, 5 March 2005 00:20 (nineteen years ago) link

yeah, the genius bar in Seattle closed during Christmas shopping mayhem. Major bummer. I have had nothing but good luck to this point with Apple. They've sent me 3 replacement remotes for my iPod, all at no cost to me, without me proving my others were damaged. Simple online form. Apple Care is essential for any Apple purchase. They recently replaced my iPod with a new one in about 20 minutes time at the Genius bar. Neither the remotes or iPod should have busted in the first place, but they did replace them with ease and very little questioning.

biznotic, Saturday, 5 March 2005 02:10 (nineteen years ago) link

ed OTM, about john lewis's one year warranty extension.

RJG (RJG), Saturday, 5 March 2005 02:36 (nineteen years ago) link

All apple products have a one year warranty and 90 day tech support, pretty standard in the computer industry. You want more, pay for more.

Ed (dali), Saturday, 5 March 2005 06:51 (nineteen years ago) link

I have gotten to the point where I just equate Apple with Audi and Volkswagen, great product, love it when it works, when it breaks, fuck yourself.

TOMBOT, Saturday, 5 March 2005 20:08 (nineteen years ago) link

Try getting your $300 back after paying for a repair they are now refunding everyone for (ibook logic board). Grrr. It pisses me off because at the time of my problems, they acted as if I was the only person encountering such difficulties, in spite of my reading otherwise on the internets. They are now claiming the repair that took them two tries to fix is not in their records.

amandasc, Saturday, 5 March 2005 20:38 (nineteen years ago) link

Most American PC manufacturers include 1 year of tech support.

Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (nineteen years ago) link

As a volkswagen driver with a dodgy fuel pump I feel that analogy.

Ed (dali), Saturday, 5 March 2005 22:21 (nineteen years ago) link

I've been using APPLE computers since 1985 and have never had a problem.

Orbit (Orbit), Sunday, 6 March 2005 21:02 (nineteen years ago) link

Exactly what Orbit said. And what Ed said regarding OSX--it's by far the best desktop OS, and nothing comes close.

My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.

I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.

don weiner, Sunday, 6 March 2005 23:22 (nineteen years ago) link

whoever has been using Apples since whenever and loves it can eat a dick.

the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.

I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.

Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS

TOMBOT, Monday, 14 March 2005 17:18 (nineteen years ago) link

Oh weird that post got completely chopped in half.

...OS

TOMBOT, Monday, 14 March 2005 17:21 (nineteen years ago) link

Fuck it.
Keeps mistaking the rest of my post for an HTML statement. Now it's lost to the ether. All computers are stupid and worthless, except that old LC & Quadra we had running 6.0.7 - 7.7, those were pretty stable builds as I recall.

My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.

TOMBOT, Monday, 14 March 2005 17:25 (nineteen years ago) link

HALCYON DAYS
http://oit.uta.edu/desktop/energystar/mac_files/OS_7_Control_Panels.JPG

TOMBOT, Monday, 14 March 2005 17:49 (nineteen years ago) link

In case anyone is wondering what this is all about, I have had "issues" with my laptop since purchasing it (A YEAR AGO, THINGS THAT COST $2000 SHOULDN'T DIE IN A YEAR), mainly that if I put it to sleep via either apple menu->sleep or by shutting the cover, I've got no better than a 50-50 chance the fucker will wake up again.

Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.

What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.

What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?

Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?

Allyzay, Monday, 14 March 2005 17:59 (nineteen years ago) link

As an aside, I noted that my computer was purchased a year ago, actually a year and 3 weeks, making it out of warranty now. Every. Single. Computer. I. Have. Ever. Owned.* Has. Done. This. Do they design computers to die at warranty, in general? Because it is not just me who has reported this ridiculous situation going on, and I'm starting to think that if this is going to be the case, wasting my money on a pricey computer with only a single year warranty is not worth the hassle, since all other brands have 3-4 year standard warranties, so at least I'll get 3 years out of it, instead of 1, before this message will self-destruct.

*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.

I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.

Allyzay, Monday, 14 March 2005 18:02 (nineteen years ago) link

although the best customer service story I have ever been witness to was in an Apple store, when our friend J0sh had a bunch of seemingly sensible questions about using X type of Mac as a server, they made sense to the rest of us, and the sales guy just blurted at him "YOU DON'T EVEN KNOW WHAT YOU'RE TALKING ABOUT"

And then kind of ran away????

That was pretty funny.

Allyzay, Monday, 14 March 2005 18:10 (nineteen years ago) link

I have a friend who just got a job repairing computers at Tekserve. He just started last week so I'm leery about hitting him up for favors, but the hitting up will be happening, oh yes it will. I would be happy to serve as an intermediate hitter-upper for your computer, Ally.

Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (nineteen years ago) link

I used to get the sleeping-no-wakey-wakey problem when I was using the last Photoshop build (pre-CS or whatever the newest is called) fairly heavily, but it fixed itself at some point. I have no idea what was going on or how/why it stopped happening.

milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (nineteen years ago) link

we just set up a netgear router modem! YfriggingAfriggingY!

nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (nineteen years ago) link

I am looking over the system 7 window I posted up above and trying to figure out what they've improved since then! Help!

TOMBOT, Monday, 14 March 2005 18:47 (nineteen years ago) link

The graphics. If you have to ask, you're obv. a Windows person.

sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (nineteen years ago) link

graphics?

RJG (RJG), Monday, 14 March 2005 18:50 (nineteen years ago) link

I prefer the trash and HD icons in that window to the ones in OS X.

TOMBOT, Monday, 14 March 2005 18:54 (nineteen years ago) link

Tracer I would love your assistance but unfortunately I am currently in Washington DC, about 300 miles away from my last-ditch-savior-plan OSX disks (safe boot and fsck have already failed, for anyone interested) and probably the same distance away from Tekserve :(

If Apple store in Clarendon cannot do anything for me worthwhile like, I will be coming back up to NYC and hitting u up on the favor, though. I like desperately, desperately need this to work ASAP.

Graphics are nonsense; I had that system and just customized the entire thing with graphics of my choice. Of my choice, since I was like 14 at the time, was like a bunch of lame ass Monty Python cartoons and/or Madonna album covers but what the fuck ever.

Allyzay, Monday, 14 March 2005 19:06 (nineteen years ago) link

No, I know. It's a bullshit reason, but Appleheads go on and on about it. "The design!" I think design is great and all, but Apple is not the end-all, be-all of it. My XP desktop is way more customizable than this OS X desktop.

You know what else? This lamp-shaped iMac is stupid. There's no reason the screen needs to be this adjustable, and in fact with an LCD screen that has color-shifting problems, it's best if it doesn't move at all. It's only to make the computer more anthropomorphic, more... cute. So people will fall in love with the computer like it's a kitten. Crafty to the point of being kinda evil.

sunburned and snowblind (kenan), Monday, 14 March 2005 19:10 (nineteen years ago) link

If I'm supposed to relate to my computer as if its a kitten, Apple is doing a VERY VERY BAD JOB because I have never, in my life, wanted to punt a kitten out the window and then scream GOOOOAAAAAAAAL when it smashes a window across the street and subsequently busts into 10,000 pieces.

I have thought, on a few occasions, that OS7/8/9's desktop was more customizable than OSX's.

Maybe they are trying too hard to make things look pretty or cute and not spending enough time on making things sensible and working, anymore.

Allyzay, Monday, 14 March 2005 19:12 (nineteen years ago) link

Yeah, that would be the case, I think.

When I've been put off the G5 iMac as my next desktop computer because I hear too many stories about the power supply overheating thanks to them shoving everything in a thin white IKEA slab, it's time to reconsider the role "award-winning design" plays in your product development.

I kind of hate the OS X desktop. I have a menu bar, and a hard drive icon. I don't want a fucking DOCK, I never asked for a fucking DOCK, the whole rest of the computing world gets by without a DOCK. take that shit away and let me pick my own fonts. Dickholes.

TOMBOT, Monday, 14 March 2005 19:18 (nineteen years ago) link

uh is there any way to manually eject cds from an iBook.

allyzay, Monday, 14 March 2005 19:22 (nineteen years ago) link

This lamp-shaped iMac is stupid. There's no reason the screen needs to be this adjustable, and in fact with an LCD screen that has color-shifting problems, it's best if it doesn't move at all.

In an office where multiple people are using the same computer and there's limited desk space the lamp iMacs have been terrific.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:27 (nineteen years ago) link

uh is there any way to manually eject cds from an iBook.

Hold down the trackpad button on startup.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:28 (nineteen years ago) link

Thank you!

I will be at a loss forever, though, as to why pressing F12 (the eject button) worked to eject The Marriage of Maria Braun not ten minutes earlier, but refused to work just now.

Any suggestions on the other stuff, besides setting the thing on fire?

Allyzay, Monday, 14 March 2005 19:30 (nineteen years ago) link

I'd rather have crap graphics and cheesy icons than a bogged-down-prone OS that consumes copious amounts of memory.

massive xpost

Thermo Thinwall (Thermo Thinwall), Monday, 14 March 2005 19:33 (nineteen years ago) link

I use DragThing, I love it. I've got operating kind of like the OS8/9 pop-up folder windows.

Font management/selection/preview is atrocious in OS X. I got Suitcase but all that does is move fonts into and out of your Font folder, rather than you going and doing it yourself. Uh alright thanks I guess.

You know what I've never understood about computers? Why should anyone have to "save" anything, ever? Why isn't it just all on there all the time? I spent 3 hours working on some document, you tool, you think I don't want to "save" it? I mean really now.

xpost: you could try shooting it.

Tracer Hand (tracerhand), Monday, 14 March 2005 19:34 (nineteen years ago) link

I mean you've got a white screen what the hell else can you do? Aside from attaching it to a $25 external monitor, I mean.

Tracer Hand (tracerhand), Monday, 14 March 2005 19:37 (nineteen years ago) link

Any suggestions on the other stuff, besides setting the thing on fire?

Download Yasu, let it run everything.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:42 (nineteen years ago) link

My wife's iBook has the not-starting-up problem and only now seems to have a half-hour of battery power at full charge. meanwhile my powerbook is now a year old and looks and works like a dream.

just adam (nordicskilla), Monday, 14 March 2005 19:43 (nineteen years ago) link

A month or two ago I had a huge hard-on for a Powerbook. Now I'm starting to feel like I'd be just as well off with this sexy thing:

http://www.laptops4me.com/images/pict/SNY-TR3AP1_LG.jpg

sunburned and snowblind (kenan), Monday, 14 March 2005 19:47 (nineteen years ago) link

I overpaid for the Apple 27” monitor - bought a 4K with good reviews and returned it, years of a 27” iMac make it impossible to go back.

The Apple is good but a little too glossy/reflective (and the nano glass diffused version was visibly less sharp to me in a store), but the only other 5K option was the LG that’s also expensive and even more reflective.

papal hotwife (milo z), Sunday, 28 April 2024 07:06 (one week ago) link

there’s a samsung 27” 5k that regularly goes on sale for about $8-900

and a dell 32” 6k but thats like lol $2500

, Sunday, 28 April 2024 13:53 (one week ago) link

Best screen most of us can afford is the one in a MacBook Pro

𝔠𝔞𝔢𝔨 (caek), Sunday, 28 April 2024 14:33 (one week ago) link

I shelled out for an Eizo cs2740

dan selzer, Monday, 29 April 2024 05:52 (one week ago) link

This appleId stuff is quite tricky, it turns our my id isn't active (or is possibly reset). This means I'm not currently able to use it.

I don't mind too much about that I can just setup a new account, but it says "unable to create new account at this time". I used a different email but the same phone number as the one on the inactive account. Would that be the reason I can't set up a new account? Do I need to get a new phone number?

The other reason I thought it might be is because I'm signed in with my appleId already, though if I try and sign out it asks me for a password. If I enter the password thats when it says my appleId isn't active. So even in the off chance I'm successful in setting up a new appleID I'm not sure how to sign out of system preferences with my current id that isn't active

anvil, Thursday, 2 May 2024 04:04 (five days ago) link

I'm trying to update from Monterey to Sonoma but midway through it says the Mac couldn't be verified. I thought that might be because I wasn't signed in, so I only set this account up yesterday.

Presuming I can't update the Mac is there a way of getting older Xcode releases? Its asking me for my appleID to access previous versions

anvil, Thursday, 2 May 2024 04:08 (five days ago) link

There's older Xcode distributions here if you have an Apple Developer account: https://developer.apple.com/download/all/

Elvis Telecom, Thursday, 2 May 2024 21:40 (five days ago) link

anvil’s posts are confusing because to use Xcode you have to be technically proficient but they sound like a neophyte with their Apple ID questions

calstars, Thursday, 2 May 2024 21:56 (five days ago) link

Coding is a very different propositon to navigating through confusing or broken auth systems I would argue.

Chewshabadoo, Friday, 3 May 2024 14:29 (four days ago) link

I'm relatively ok with things like javascript or ruby, but I'm not great with Apple stuff.

if you have an Apple Developer account

I tried that but my password is incorrect. I tried to reset it but it turns out it isn't active. It won't let me set up a new one I think because of the phone step. I think my phone is tied to my existing Apple ID, but that isn't active. I would get a new phone but in my system preference I'm in a limbo world where its asking me for a password not only to log in, but also to log out

anvil, Friday, 3 May 2024 14:43 (four days ago) link

> confusing or broken auth systems

and undocumented

koogs, Friday, 3 May 2024 15:00 (four days ago) link

my iphone battery is being resistant to charging ... do i need to get it replaced? Do I have to go to the dumb apple store to have that done? I don't think I have been to an apple store in like 20 years maybe?

sarahell, Friday, 3 May 2024 17:27 (four days ago) link

1. what does Settings > Battery > Health say?
2. and how old is the battery?

𝔠𝔞𝔢𝔨 (caek), Friday, 3 May 2024 18:10 (four days ago) link

or do you mean "sometimes i plug it in and nothing happens"? if so you probably just need to clean the dust out of the charing port with a cocktail stick.

𝔠𝔞𝔢𝔨 (caek), Friday, 3 May 2024 18:10 (four days ago) link

or take it to a FixIt booth in the local shopping centre and pay them £15 to clean it out with a 'special cleaning tool' (which is probably a cocktail stick)

(it worked, phone went from being unchargeable and is like new again. there was no visible gunge in the socket so i was sceptical but...)

koogs, Friday, 3 May 2024 18:15 (four days ago) link

Koogs otm

Billion Year Polyphonic Spree (James Redd and the Blecchs), Friday, 3 May 2024 20:00 (four days ago) link

Sometimes the charging cable can be the problem too what with corrosion.

Billion Year Polyphonic Spree (James Redd and the Blecchs), Friday, 3 May 2024 20:00 (four days ago) link

I have several charging cables… one definitely had gone bad. I think I will try the stick method! Thanks ilx

sarahell, Friday, 3 May 2024 20:13 (four days ago) link

be persistent with the stick method if it's not working. many a time charging hasn't worked and i've thought "there can't be any lint in there, i've scraped and scraped" but i just needed to scrape more.

default damager (lukas), Friday, 3 May 2024 20:29 (four days ago) link

Yeah the lint gets a tenacious grip in there, like some kind of sf alien that needs to be tricked out of its hideyhole.

Billion Year Polyphonic Spree (James Redd and the Blecchs), Saturday, 4 May 2024 01:19 (three days ago) link

The phone is at least 5 years old…

sarahell, Saturday, 4 May 2024 02:16 (three days ago) link

Point of pride

calstars, Saturday, 4 May 2024 02:18 (three days ago) link

I had a powerbook that was good for 10 years

sarahell, Saturday, 4 May 2024 02:25 (three days ago) link

That’s the spirit

calstars, Saturday, 4 May 2024 04:51 (three days ago) link

My 22yo daughter defiantly uses a 2013 MacBook Pro 13 for her work, not interested in switching it up

assert (matttkkkk), Saturday, 4 May 2024 08:09 (three days ago) link

I'm in support of this. My 2011 macbook pro just kicked the bucket after very long service. I upgraded to a 2012 mbp for £90. I want to be able to watch my old DVDs and burn CDs.
Apple annoy me when they unilaterally decide that you, the user, are done with certain formats or ways of doing things.
I fell out with them when they closed Final Cut Pro and the associated apps and changed it to final cut X. I'd never trust them again and never bought an iPhone as a consequence.

ringworm, Saturday, 4 May 2024 08:23 (three days ago) link

you could get a new superdrive for $80

Humanitarian Pause (Tracer Hand), Saturday, 4 May 2024 09:52 (three days ago) link

That's a good thought. I've still got a very weighty 2007 iBook that I use for occasional DVD use.

I'd never trust them again and never bought an iPhone as a consequence.

On the positive side, Apple provides support and updates for their iPhones for a longer period than most of their competitors.

Dr Drudge (Bob Six), Saturday, 4 May 2024 10:15 (three days ago) link

Yeah, I'd already replaced the superdrive once, the hd twice, the cooling fan once and the battery three times. I can do it all over again so long as I can find the spares.

ringworm, Saturday, 4 May 2024 10:16 (three days ago) link

Apple provides support and updates for their iPhones for a longer period than most of their competitors

Fair point. My dad gave me his old iPhone 10 but it's still in a box. I'm typing on a Galaxy A6 that I paid off on contract years ago. I like the mini-jack and the sdcard slot; it's a glorified iPod. I didnt make it past 4th gen iPod. I started using my phone for music then.

ringworm, Saturday, 4 May 2024 10:26 (three days ago) link

I don't hate Apple but I loved them at a point in time and then they left me to go and do bigger things 😭

ringworm, Saturday, 4 May 2024 10:30 (three days ago) link

I remember when the super drive came out, it was like “this can do everything I need, I’ll never need anything else” lol

calstars, Saturday, 4 May 2024 12:48 (three days ago) link

I still have and use my iPod for music. Its battery is fine

sarahell, Saturday, 4 May 2024 15:32 (three days ago) link

They sound better than the phones imho

calstars, Saturday, 4 May 2024 16:25 (three days ago) link

Almost bought one of those transparent mod refurb ones

calstars, Saturday, 4 May 2024 16:26 (three days ago) link


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